Thames Water Reviews | Glassdoor.ie

Thames Water Reviews

Updated 22 May 2018
124 reviews

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2.7
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Steve Robertson
10 Ratings

124 Employee Reviews

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Pros
  • There is no pressure to stay late allowing for a great work-life balance (in 6 reviews)

  • Family working environment where relationships with colleagues are as important as outputs (in 7 reviews)

Cons
  • Work life balance not great - very little perks (in 5 reviews)

  • Senior management keep changing the focus which has a severe downstream impact on lower level staff (in 5 reviews)

More Pros and Cons

  1. "Not bad to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    This is a large company, easily recognisable on future curriculum vitae. Lots of engagement with whole company provided.

    Cons

    There is little opportunity for promotion, unless you have no life outside of work. Bad work/life balance


  2. "Good overall Company with good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thames Water full-time (More than a year)

    Pros

    Flexible; average length of time at company is 12 years

    Cons

    Distinction of benefits between management level and non - management level; such as bonuses, private medical, car allowance, car parking priority

    Advice to Management

    As part of 'One Thames' everyone from CEO (ML1) to level 9 should have same set of benefits

  3. "Large organisation with lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thames Water full-time (More than 10 years)

    Pros

    I work for a team with good managers who encourage skill development and coaching. The company has a good focus on employee wellbeing and has many benefits to support the employee. I am trusted to do my job without being micromanaged. There is also the ability to move around the business to learn new skills and progress your career.

    Cons

    The Geography. It is a large organisation and there is often an expectation to travel extensively to deliver your role.

    Advice to Management

    Continue the efforts to improve employee wellbeing. Consider staffing levels in certain areas as many are stretched.


  4. Helpful (1)

    "Great people, flip-flop management, too many bean counters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Reading, England (UK)
    Current Employee - Business Analyst in Reading, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Salt of the earth staff who love to serve
    New CEO that might just succeed if his tenacity doesn’t wain

    Cons

    Archaic infrastructure
    Swarms of bean counters making decisions from their ivory tower
    Management who listen to our A-Z inventory of every consultant under the sun rather than their own staff

    Advice to Management

    Lead your teams or follow their insights, stop telling them what to do because a consultant told you to
    Invest in the assets and people, sod the budgets for a few years else we’ll all sink in failure


  5. "Old school, struggling to keep up with modernity, heavily bureaucratic."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in London, England (UK)
    Current Employee - Administrative Assistant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thames Water full-time (Less than a year)

    Pros

    Flexible working , good salaries , you get to meet some excellent , devoted professionals and good facilities.

    Cons

    Too complex, no synergy, no strategy , very old fashioned, tried too hard to give an image that doesn't match with their reality.

    Advice to Management

    Keep it simple and move on with the times, live diversity, equality and fairness.


  6. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Officer in Reading, England (UK)
    Former Employee - Communications Officer in Reading, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Thames Water full-time (More than 3 years)

    Pros

    very good salaries, good approach to staff development and positive work environment

    Cons

    long hours, due to the nature of the business

    Advice to Management

    trust your employees


  7. "Could Of Improved"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Slough, Berkshire, South East England, England (UK)
    Current Employee - CSA - Customer Service Associate in Slough, Berkshire, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Thames Water full-time (Less than a year)

    Pros

    Shift pattern and some of the people there.

    Cons

    I received no proper training once i arrived just handed a book and told to get on with it.

    Management have a special favouritism system if you're not in the circle you wont get anywhere.

    Advice to Management

    Leave

  8. Helpful (1)

    "Customer services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in London, England (UK)
    Former Employee - Customer Service Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Thames Water full-time (More than 10 years)

    Pros

    Good benefits . Nice people at the lower levels.

    Cons

    Bad ,disjointed management, over promoted graduates. No sense of strategic direction. Your opinions are not valued , ( even though the pretend they are listening via many “engagement “ meetings).
    Will dump you as soon as possible ( no matter how long you’ve worked there), because of yet another change management exercise!!.

    Advice to Management

    Get real people from real industry to drive your business.
    Doesn’t matter how bad you are as you have a guaranteed revenue base of household customers. So you hide behind them and preform extremely badly.


  9. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thames Water full-time (More than 3 years)

    Pros

    - The people are great
    - Lots of opportunity for progression
    - Massive focus on health, safety and wellbeing - including mental health
    - Fair pay package
    - Benefits on tap - lots of discounts
    - Good engagement with staff, lots of chances to meet and talk to senior management

    Cons

    - Non- performance based bonuses for middle managers down
    - Location can be very Reading centric, you feel pressure to work there to get ahead
    - Work/Life balance struggles in some departments
    - Lots of contractors and consultants

    Advice to Management

    - Keep up the engagement with lower level staff
    - Recruit in house before moving to external recruitment
    - Ensure pay is on level


  10. "Lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England (UK)
    Current Employee - Anonymous Employee in Reading, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thames Water full-time (More than 5 years)

    Pros

    Encouraged to move around company

    Cons

    Remuneration is not PDR linked


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