Switchfly "people that work" Reviews | Glassdoor.ie

Switchfly Employee Reviews about "people that work"

Updated 11 Apr 2019

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3.6
69%
Recommend to a Friend
88%
Approve of CEO
Switchfly CEO Craig Brennan (no image)
Craig Brennan
17 Ratings
Pros
Cons
  • "(in 4 reviews)

  • "They lack knowledge of the travel industry and do not have the relationships needed to make switchfly successful(in 3 reviews)

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Reviews about "people that work"

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  1. Helpful (1)

    "It is all about leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Solutions Architect in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Switchfly full-time for more than a year

    Pros

    Amazing people and very competitive health benefits. Flexibility in working from home. New leadership.

    Cons

    Had I written this review before the recent changes it would echo the other past reviews. The leadership prior to the recent changes was horrible. This created a work culture that did not represent the great people that work at Switchfly. Since the change, it is an entirely different company. While it is still going through a transformation that has it own challenges, it was very difficult to leave even when an amazing opportunity came up. That turn around can only be because of the new leadership. It is my hope that I get to work with these leaders again in the future.

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    Advice to Management

    Continue taking the right steps for transformation. There is a ton of opportunity for Switchfly to become dominant in the marketplace and establish itself as a transformative powerhouse within travel technology.

    Switchfly2019-04-11
  2. Helpful (15)

    "An out of control trainwreck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Switchfly full-time

    Pros

    - Friendly people. 80% qualified people, 20% should not be here. - Lunch provided weekly. - Decent office space. - Gym and patio on the roof.

    Cons

    Major Issues - No ownership & definition of roles within teams. - No consistency with hiring, promoting, quality. - Overpromise, understaff, and passing the buck are the normal SOP. Solution is to outsource. - Constant executive turnover - CTO, “Innovation” Officer, Commercial Officer, CFO, Chief Marketing Officer all fairly recently. CEO and COO are left. - Execs are out of touch and simply don’t care about the details anymore. No guidance. People that work for them are not equipped to perform and work through details. - Wavering strategy and focus. So many projects and initiatives are left incomplete and forgotten, and ping pong has replaced anything truly innovative or productive in the company. Projects now dominated by a single client. - Struggles with hiring and retention, major losses in talent the last few months. Solution has been to outsource more and more. - No training. Documentation is old, incomplete and hard to find. No ownership of keeping the information up to date. Depending on what team you work with, you will have more challenges. Account Management and Professional Services Team - Constantly trying to reinvent the wheel without building the previous one. Expects others to rush and complete a project because of “client demand”. - Rude and demanding people. - Unable to maintain accounts, several large contracts were lost. - Unaware of how engineering actually works, slow moving team that barely understands the projects that they are trying to put through. - Clueless about the platform, oftentimes have to explain from A-Z something that they should know already. - Blindly focused on 1 single client. Engineering - Very little accountability for quality of work . People work hard, but on what? - Insular culture means you work on whatever you are handed, don’t expect to move on to new teams or projects. - Code base is a mess, with little coordination among people responsible for it. Expect lots of infighting and self discovery as you figure out the inner workings. - Lots of green faces. New talent, but definitely a cliquish bunch of kids. - Top brass has a holier-than-thou attitude that expects blind support of all initiatives. HR and Recruiting - Severely understaffed to recruit & hire, messy hiring process. - No consistent interview procedure; you’ll talk to 2 people all the way to 8 in a day. And good luck getting an answer on hiring. - Referrals breed insular culture and stale, unqualified hires. - No upward/360 feedback solicited, so execs and HR are out of touch with the issues festering throughout the company. - “Secret Society” in HR, very little transparency. No acknowledgment EVER of company feedback, very little employee engagement. Monthly engagement is a 2 minute review of new hires, and 2 gift card giveaways to mystery employee peer nominees. - Lets marketing walk all over them to define company culture. Marketing and Sales - Irreverent social media “strategy” is amateur and a huge boon on company resources. - Embarrassing attempts to establish “industry expertise” in media. - Wastes an incredible amount of money, between ping pong and Pintrest, and giving away $7500 prizes for a Twitter contest. Maybe the money could've been used on a 2nd microwave for employees? - No upkeep on actual material that people use like product guides, system functionality. Product Team - Supposedly the leaders of the platform, but user testing consists of 5 people clicking on a wireframe. Mobile product led by people who have absolutely no mobile experience. - Glorified business analysts. - Constantly pushes back on work and why something should not be done. - Lack of a vision and building a competitive product. Overall functionality and polish is years behind competitors in the space. Support & IT Team - Mix of smart and really unqualified people. You will get more productivity and helpfulness from a sloth than some teammates. - Will work with people who can’t write in complete sentences or spell correctly in client facing communications. - Haphazard assignment of duties and responsibilities. Good luck getting in touch with the right person without being passed around 5 times.

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    Advice to Management

    - Admit mistakes and that there is a problem. - Boost morale. - Stop bringing in venture capital reps to boost morale, it doesn't work and is demeaning. - Care more about the company and people. - Solicit, listen, ACT on feedback. - Promote an open culture by leading it yourselves. - Find out what people really do all day. - Focus less on keeping up appearances. - Please stop calling people ninjas. That was great in 2010.

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    Switchfly2014-08-14
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