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SunTrust Mortgage Reviews

Updated 20 Sep 2022

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Found 259 of over 277 reviews
3.3
59% Recommend to a Friend
SunTrust Mortgage President & CEO Jerome T. Lienhard
68% Approve of CEO

Found 259 of over 277 reviews

3.3
59%
Recommend to a Friend
68%
Approve of CEO
SunTrust Mortgage President & CEO Jerome T. Lienhard
Jerome T. Lienhard
87 Ratings
Pros
  • "The campus is very nice and has a fitness room as well as a cafe with multiple different cuisines to choose from(in 3 reviews)

  • "Great benefits and lateral opportunities(in 13 reviews)

  • Cons
  • "SunTrust Mortgage survives is in spite of itself(in 5 reviews)

  • "Technology decreases the overall efficiency of the bank(in 3 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 3.0
      Former Employee, more than 1 year

      Just ok

      20 Sep 2022 - Mortgage Underwriter in Bellevue, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice people over all nice environment.

      Cons

      Lots of auditors wasting time.

      Continue reading
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    2. 3.0
      Former Employee

      n/a

      4 Aug 2022 - Data Entry 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very well organized, and had a clear policy in place.

      Cons

      Not much room to grow and poor training.

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    3. Join the SunTrust Mortgage team
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    4. 5.0
      Current Employee, more than 5 years

      Manager is great

      12 Apr 2022 - Call Center Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Ultimately the management can make or break this job. I am lucky to have one that cares a lot about their employees and will try to work with you about any accommodations or problems you may have.

      Cons

      All the usual corporate problems. A lot of system/tech issues, upper management out of the loop on day-to-day tasks, etc.

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    5. 4.0
      Former Employee, more than 1 year

      loan officer

      5 Jul 2022 - Loan Officer in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good rates and portfolio loans

      Cons

      Managemen was transient during my time

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    6. 5.0
      Current Employee, more than 3 years

      Fun Work with the Usual Corporate Environment

      4 May 2021 - Financial Analyst in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There's a lot of opportunity to move into other areas of work that interest you if you're willing to show interest. I found the work to be highly interesting but it can become quite repetitive like most any other corporate level jobs. In my experience, hard work was noticed and rewarded. Not typically in bonuses but with things like catered meals in the office as well as all-inclusive meals at highly-regarded restaurants. If you're an analytical type, you will probably highly enjoy the work. The campus is very nice and has a fitness room as well as a cafe with multiple different cuisines to choose from.

      Cons

      The managers are evaluated on a blend of their group's quality of work and volume completed. While some managers dedicate themselves to ensuring their group has what they need to produce the necessary volume and quality, I've seen others who are very hands off only to later throw their subordinates under the bus when they caught heat from the higher execs. There can be a lot of pressure that trickles down depending on how well the managers can handle it. If you're the type who loves to socialize with a bunch of different people and/or customers everyday, you'll likely be disappointed in your day to day.

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    7. 4.0
      Current Employee, more than 5 years

      Analytics Manager

      10 Jun 2022 - Analytics Manager in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work/life balance and exposure

      Cons

      Low salary was a big con

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    8. 1.0
      Current Employee, more than 5 years

      Poor management

      15 Jun 2022 - Mortgage Default Specialist in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No pros horrible experience. Don’t do it

      Cons

      Poor management. Not a good option

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    9. 4.0
      Former Employee

      Good company

      18 Apr 2022 - Mortgage Processor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay and benefits. Opportunity to move into other areas

      Cons

      Work/life balance could be better

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    10. 1.0
      Former Employee, less than 1 year

      Don't work here

      1 Mar 2022 - Mtg Processor in Glen Allen, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No pros to working here.

      Cons

      Micromanagement, managers constantly asking you to taddle on someone. Horrible place to work for.

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    11. 3.0
      Former Employee, more than 1 year

      Tough place to start a career

      29 Oct 2021 - Mortgage Loan Associate in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility Good staff and training

      Cons

      Unorganized at times Tough transition to being a LO

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    Viewing 1 - 10 of 259 Reviews
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    SunTrust Mortgage Reviews FAQs

    SunTrust Mortgage has an overall rating of 3.3 out of 5, based on over 277 reviews left anonymously by employees. 59% of employees would recommend working at SunTrust Mortgage to a friend and 52% have a positive outlook for the business. This rating has improved by 7% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, SunTrust Mortgage employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at SunTrust Mortgage. This rating has improved by 3% over the last 12 months.

    59% of SunTrust Mortgage employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated SunTrust Mortgage 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

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    Glassdoor has 277 SunTrust Mortgage reviews submitted anonymously by SunTrust Mortgage employees. Read employee reviews and ratings on Glassdoor to decide if SunTrust Mortgage is right for you.