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Southwest Airlines Employee Reviews about "work life balance"

Updated 17 Nov 2021

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Found 4,216 of over 4K reviews
4.1
76% Recommend to a Friend
Southwest Airlines CEO Robert E. Jordan
75% Approve of CEO

Found 124 of over 4K reviews

4.1
76%
Recommend to a Friend
75%
Approve of CEO
Southwest Airlines CEO Robert E. Jordan
Robert E. Jordan
399 Ratings
Pros
  • "Free flights great benefits work with planes(in 329 reviews)

  • "The flight benefits are amazing(in 246 reviews)

  • Cons
  • "Work life balance can be challenging at times(in 53 reviews)

  • "Mandatory overtime for ground employees(in 122 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "work life balance"

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    124
    1. 2.0
      Former Employee, more than 1 year

      Great job for people who don't like to ever have a normal schedule or routine

      8 Jun 2021 - Ramp Supervisor in Milwaukee, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great 401k flight benefits health insurance.

      Cons

      No work life balance. Good luck being able to use your flight benefits since you will never be able to take any time off. Expectations of a shift were 4pm until 1230am (if all the flights landed on time) and then be back to work for your next "shift" from 330am until 130pm. Then next month it's a different schedule, and then next month it's another different schedule and so on and so on.. I did that for 15 months and switching from 1st to 2nd to 3rd shift all the time completly burned me out.

      Continue reading
      4 people found this review helpful
    2. 1.0
      Current Employee, more than 8 years

      It's Time Someone Told the Truth About This Company

      22 Apr 2021 - Aircraft Maintenance Technician in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hard to come up with pros. Pay is decent, but that's only because it's obtained through negotiation by the unions.

      Cons

      Wow, where to start? No work/life balance unless you day trade. Very toxic work environment and getting worse each day. Tech Ops upper management seems bent on making life miserable for the aircraft mechanics anyway they can. Last manager they hired two years ago came from repair station with a chip on his shoulder and an ax to grind with the mechanics. Not good. Forget about all the glowing reviews you read about this company. Most of them coerced, that is to say, non-contract employees not covered by a collective bargaining agreement are forced to write and post positive reviews. Southwest is all smoke and mirrors. All the fun and sunshine and rainbows and daffodils you hear about at Southwest is nothing but PR department propaganda. It's all LIES.

      Continue reading
      9 people found this review helpful

      Southwest Airlines Response

      Specialist

      Our People are our greatest asset, and it is our goal to support our Employees and our Customers who come from all walks of life. Please contact the Employee Service Center to complete the Employee Relations Inquiry Form so we can ensure your concerns are properly addressed. You may also contact one of your Leaders, who can help put you in touch with the Employee Service Center and/or the Employee Relations Team.

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    4. 3.0
      Former Employee, more than 3 years

      Stressful

      24 Oct 2021 - Customer Service Representative (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      the benefits was the only thing that kept me there

      Cons

      -management sucked -no work/life balance -pay only good after 5 years -stressful work and no recognition -really don't care for their employees. don't listen to them when they say they do

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    5. 3.0
      Current Employee, more than 3 years

      Work life balance

      12 Aug 2021 - CssII in San Diego, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great if you are single and want to work lots of OT. Travel benefits are awesome!

      Cons

      No work life balance. Days off are hard to come by and done with internal bid system. Unfortunately losing its “heart” at southwest for its employees.

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    6. 5.0
      Current Employee, more than 1 year

      Flight Attendant

      17 Nov 2021 - Flight Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary the highest in the industry

      Cons

      Schedule can be challenging to work life balance at times

      1 person found this review helpful
    7. 5.0
      Current Employee

      Great People

      27 Oct 2021 - Senior Product Owner in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent benefits, great people who really care

      Cons

      Work life balance can be a challenge, because employees work hard and overcome obstacles

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    8. 5.0
      Former Employee, more than 10 years

      Best Airline Employer, Hands-Down!

      8 Sep 2021 - Senior Manager in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Never ending supply of challenging opportunities, because employees are encouraged to speak up and to drive incremental improvements.

      Cons

      You have to establish your own personal work-life balance. Pace yourself if you plan to work at SWA for the long haul.

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    9. 2.0
      Former Employee

      Good

      31 Oct 2021 - Crew Scheduler 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salary and benefits for the most part

      Cons

      Work life balance to be honest

      Be the first to find this review helpful
    10. 5.0
      Current Employee

      Best job ever!

      13 Oct 2021 - Flight Attendant in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible schedule, great benefits, work/life balance. Feel valued

      Cons

      Away from home a lot

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    11. 3.0
      Current Employee

      Not the same since Herb died

      6 Aug 2021 - Customer Service Representative in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits. Love flying free along with my immediate family.

      Cons

      No work/life balance. After the pandemic they have been working the employees like ROBOTS. A lot of extra responsibilities without extra pay. This job will make you hate people. Union is worthless.

      1 person found this review helpful
    Viewing 1 - 10 of 124 Reviews
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