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Southwest Airlines Employee Reviews about "mandatory overtime"

Updated 20 Nov 2021

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Found 3,962 of over 4K reviews
4.2
79% Recommend to a Friend
Southwest Airlines CEO Robert E. Jordan
86% Approve of CEO

Found 122 of over 4K reviews

4.2
79%
Recommend to a Friend
86%
Approve of CEO
Southwest Airlines CEO Robert E. Jordan
Robert E. Jordan
276 Ratings
Pros
  • "Free flights great benefits work with planes(in 329 reviews)

  • "The flight benefits are amazing(in 246 reviews)

  • Cons
  • "Work life balance can be challenging at times(in 53 reviews)

  • "Mandatory overtime for ground employees(in 122 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "mandatory overtime"

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    1. 5.0
      Formerly Self-employed

      Great Company

      20 Nov 2021 - Supervisor in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Cool job Great environment Free flight benefits

      Cons

      Weather can affect the job Mandatory overtime

      Be the first to find this review helpful
    2. 5.0
      Former Employee, more than 3 years

      Great place.

      2 Nov 2021 - Ramp Agent in Indianapolis, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you can get past the awkward schedules and working outside it really is a great place to work. Good culture. Great coworkers. Management can be good depending on the shift.

      Cons

      Seniority is everything. Expect crappy shifts and less than desirable pay for the first couple years on the job. If your work load is high you will have a lot of mandatory overtime.

      2 people found this review helpful
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    4. 5.0
      Current Employee

      Great Culture

      27 Oct 2021 - Customer Service Agent in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, meeting new people and culture

      Cons

      Mandatory Overtime and not having much flexibility in the beginning over schedule

      Be the first to find this review helpful
    5. 3.0
      Current Employee, more than 1 year

      Good Benefits

      9 Nov 2021 - Customer Service Agent in Tucson, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great Benefits such as free flights, 9.3% 401k match, good vacation

      Cons

      -Poor pay, union fees, parking fees, mandatory overtime, old computer systems

      Be the first to find this review helpful
    6. 4.0
      Former Employee

      Customer Service

      9 Nov 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Clean environment with helpful supervisors.

      Cons

      Mandatory overtime; terrible shifts the first few years with company; not the best pay to start with, but get a lot better with years put-in.

      Be the first to find this review helpful
    7. 4.0
      Current Employee

      Okay

      19 Oct 2021 - Ramp Agent in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice benefits good pay once get your time in

      Cons

      Covid 19 made this job hard Tons of Mandatory Overtime

      Be the first to find this review helpful
    8. 1.0
      Current Employee, more than 10 years

      A shell of its former self

      9 Nov 2021 - Ramp Agent in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Union contract provides numerous benefits such as yearly wage increases based on seniority, vacation, 401k match, and job protections. Flight privileges. The employees are a very diverse group.

      Cons

      Southwest violates the contract constantly and the union doesn't do enough to stop them. Management doesn't care about much other than dodging work and is poorly trained and inexperienced. Discipline is heavy. Staffing is poor. Mandatory overtime is constant. Hiring is poor. Morale is low throughout. Covid protocols are not followed by anyone behind the scenes with many employees ending up sick.

      Continue reading
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    9. 5.0
      Former Employee, more than 1 year

      Great Company Great Benefits Fun People

      27 Sep 2021 - Customer Service Agent in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Benefits, matching 401k plan, Flexible schedule, as employees are able to trade days or work extra by picking up someone else's shift. Co-works are eager to help especially new employees.

      Cons

      Mandatory overtime is no fun. However sometimes you are able to get off early when you have MOT depending on seniority.

      Be the first to find this review helpful
    10. 5.0
      Former Employee, more than 3 years

      SWA ❤️💙💛

      13 Sep 2021 - Customer Service Representative (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Company! Great Benefits! Wonderful Customers!

      Cons

      Mandatory Overtime/paying your dues Not a lot of time off.

      Be the first to find this review helpful
    11. 3.0
      Current Employee

      Great benefits, but mandatory overtime

      27 Sep 2021 - Ramp Agent in Minneapolis, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -401k matches dollar for dollar at up to 9% of paycheck -double pay for mandatory overtime -low-costing health benefits with good coverage -anual profit shares usually at least a few thousand dollars -learn multiple functions, so not always doing the same thing -MSP is a small station, so there's plenty of downtime to rest in between flights -well organized work system and helpful co-workers

      Cons

      -Mandatory overtime is the main drawback. It's assigned by seniority, so when you're new it will suck for a while. Depending on the busyness of the season or call-offs or flight delays, you may have to come in early, stay late, get forced to work your first day off and even have to work an additional shift in between your regular shifts (the last one is only if things are really bad). It will happen during winter and spring break, but it typically gets better after the first year, so I've heard (but MSP hasn't been hiring since Covid hit, so it's going to be a lot longer for me). The double pay is nice, but it's impossible to plan anything outside of work when you don't know for sure if you're going to have time off throughout the week. Again, it's only really bad during those busy seasons and it does get better (at least at MSP), but it can be incredibly frustrating. You either need to get shifts covered or trade shifts or call in sick and finesse the system when they're screwing you over too much. -Senior agents who have it made constantly complain about stupid stuff while you're getting screwed over.

      Be the first to find this review helpful
    Viewing 1 - 10 of 122 Reviews
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