Shutterfly Customer Care Representative Reviews | Glassdoor.ie

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Shutterfly Customer Care Representative Reviews

Updated Apr 11, 2017

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3.0
15%
Recommend to a Friend
Shutterfly CEO Ryan OHara
Ryan OHara
0 Ratings
  1. "Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Customer Care Representative in Shakopee, MN
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Shutterfly for more than 3 years

    Pros

    Amazing people Incredible atmosphere and culture

    Cons

    Non-competitive pay Limited opportunities for growth Inconsistent hours (seasonal)

    Shutterfly2017-04-12
  2. Helpful (5)

    "Not so sure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Care Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shutterfly

    Pros

    There are great benefits and people to work with. If you know the right people and get in with the right crowd you can have lots of opportunity for growth. There is overtime offered and VTO when available. There are fun events for the employees and comfortable work environments. It is a forward thinking company that continues to grow and has not been hit by the economy. If money is not a priority and career growth... is not a priority, then it really is a great place to work!

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    Cons

    In our department there are people at every level of leadership (Jedi, Leads & Supervisors) that should not be in those roles. They know less than many of the people that they are supposed to be managing. These people either hide at their desks breaking the rules or walk around attempting look like they "know stuff." Floor staff has to pretend to listen to what they say, but know better. Worse, once they achieve... these levels of management, they can't be fired or demoted so it just gets worse because they move other people just like them into leadership with them. There are tons of people who are passed over or overlooked because this "frat team" moves people into leadership opportunities based on who they like, not how good someone is and what they contribute. Loyalty is not rewarded. Hard work is rewarded with lip service or temporary "jobs." During holiday people are moved into mock leadership positions. A lot of these people are better at helping and better at the position than the people who get to keep these titles after holiday. Complaints are "heard" but overlooked. When people finally have the courage to bring things to upper level management, those people are silently ousted and treated badly. This isn't isolated to one location either. In all honesty, I don't even think that most of the upper levels of management even know what's going on. Our new SWAT team is filled with the people who had some of the lowest service levels and worst attitudes on staff. These people are rude and entitled and often don't even do what they're supposed to do. Internal surveys are released asking for feedback but I know a ton of people who aren't honest because they fear retribution if it's discovered who sent the feedback. It actually makes me sad to write this because I used to have faith that these things weren't true.

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    Advice to Management

    Clean house and pay attention. The loyalty that once was is dissipating.

    Shutterfly2015-07-02
  3. Helpful (3)

    "Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Fort Mill, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Shutterfly full-time for more than 3 years

    Pros

    Higher pay than other places. No scripts. Almost complete autonomy in how you help customers. Company is growing. Manageable performance standards. Lots of tools. Great social activities.

    Cons

    Lots of schedule changes. No growth opportunities. Temp to perm status can be a very long time. Pay raises are annual but not that much (perm). Leadership in most cases has less total experience than the agents. Lots of culture changes. Company doesn't match 401k contributions. Huge difference between Temp and Perm.

    Advice to Management

    Create opportunities for others to grow. Be mindful of opportunities for improvement suggested by agents. Keep quality standards higher than quantity standards.

    Shutterfly2015-04-15
Found 3 reviews