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ShipStation

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ShipStation

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ShipStation Reviews

Updated 19 Dec 2022

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Found 92 of over 94 reviews
3.7
64% Recommend to a Friend
76% Approve of CEO

Found 92 of over 94 reviews

3.7
64%
Recommend to a Friend
76%
Approve of CEO
ShipStation President & CEO Nathan Jones (no image)
Nathan Jones
61 Ratings
Pros
  • "Work/Life balance is great, very respectful of your vacation and time off(in 5 reviews)

  • "Unlimited Vacation and good work/life balance(in 5 reviews)

  • Cons
  • "Communication from upper management is HORRIBLE(in 6 reviews)

  • "Work/life balance can be tough, but it's what you make it(in 3 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Current Employee, more than 1 year

      Great Opportunity

      19 Dec 2022 - Sales Representative in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Large company with growth opportunities - Leader in the market - Hiring while most other companies are firing

      Cons

      - Commission structure not as high as smaller/startup companies

      Be the first to find this review helpful
    2. 4.0
      Former Employee, more than 1 year

      Great people with a nice culture ( UK)

      18 Nov 2022 - New Business Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary and commission plan Friendly team No micro managment

      Cons

      Not open to remote work

      Continue reading
      Be the first to find this review helpful
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    4. 2.0
      Former Employee, more than 5 years

      Not sales, not for advancement

      16 Oct 2022 - Account Manager in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Office food maybe? Cool office but no one is ever there. Somewhat flexible vacation policy.

      Cons

      The sales role here isn't sales or account management, it's teaching people who have barely used a computer how to find basic functions and sometimes even where their browser is in the valiant quest to print a label. Occasionally you'll speak with a competent business owner or someone who doesn't try to curse you out and it'll be like a cool drink of water in a dusty sea of people you're in awe of functioning day-to-day, much less having started a business. The company leadership is in it for maximizing as much money as they can for themselves and running amok in the boys club, the engineering and development teams are focused on pet projects and can't be bothered to focus on things that would help the end users, support and QA are forever underwater, sales management are mostly fools with big smiles who are there to talk behind employee's backs to their friends who have been there longer. There is zero opportunity for advancement in any role. Stamps.com is also a dumpster fire, but that's another story. There's some good people who still work here but they're frustrated, few, and also looking to find another role somewhere else. Pay is utterly underwhelming for the industry and you can expect extremely small cost of living raises and nothing else.

      Continue reading
      2 people found this review helpful
    5. 5.0
      Current Employee

      Great place to work at with great people

      9 Aug 2022 - User Success Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Unlimited PTO -Convenient office space and location -Frequent events - Weekly free lunches -WFH -Amazing local team -Pays well -Travel opportunities -Managers keeping you updated with changes

      Cons

      -Period of rapid changes - very unpredictable -Lack of clear support resources after certain timeframes -Constant changes with integrations -Lack of cross functional communication

      Be the first to find this review helpful
    6. 5.0
      Current Employee

      Start up feel but back by a big company

      7 Aug 2022 - Regional Sales Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Team that have all the same values No micro management Trust from all peers and leaders

      Cons

      As we are growing so fast we have a few growing pains, but nothing we are not navigating and overcoming currently

      Be the first to find this review helpful
    7. 2.0
      Current Employee, more than 1 year

      It’s okay

      19 Jun 2022 - Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good people all around to work with and some folks have strong background to learn from

      Cons

      Not much career growth available

      1 person found this review helpful
    8. 4.0
      Current Employee, less than 1 year

      Pretty good place to work

      25 May 2022 - Customer Success 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Benefits -Time off -Work from home -Using Macs

      Cons

      -Some of the pay -Not all information passed along clearly

      Continue reading
      Be the first to find this review helpful
    9. 4.0
      Current Employee, more than 1 year

      .

      13 May 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      remote working, the training program

      Cons

      the ever changing systems we use

      Be the first to find this review helpful
    10. 5.0
      Current Employee

      Opportunities to Succeed

      24 Mar 2022 - Product Manager in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Opportunities to grow and succeed with the company Fully flexible time off and WFH

      Cons

      Pay scale below industry standard, not keeping up with inflation

      Continue reading
      2 people found this review helpful
    11. 2.0
      Current Employee, more than 3 years

      Pay Is Not Up To Standards

      7 Apr 2022 - Anonymous Employee in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good place to learn great coworkers

      Cons

      Pay is horrible and not competitive Management drags their feet when it comes to promotions or raises. No clear direction for support teams. Support is always asked to do more than what is expected with no financial reward. An occasional raffle and free food at the office does not cover the rising cost of rent

      Continue reading
      6 people found this review helpful
    Viewing 1 - 10 of 92 Reviews
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    ShipStation Reviews FAQs

    ShipStation has an overall rating of 3.7 out of 5, based on over 94 reviews left anonymously by employees. 64% of employees would recommend working at ShipStation to a friend and 53% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, ShipStation employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ShipStation. This rating has decreased by -7% over the last 12 months.

    64% of ShipStation employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ShipStation 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.1 for career opportunities.

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    Glassdoor has 94 ShipStation reviews submitted anonymously by ShipStation employees. Read employee reviews and ratings on Glassdoor to decide if ShipStation is right for you.