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Serena & Lily

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Serena & Lily

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Serena & Lily Reviews

Updated 9 Jan 2023

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Found 80 of over 86 reviews
3.9
66% Recommend to a Friend
Serena & Lily CEO Lori Greeley
73% Approve of CEO

Found 79 of over 86 reviews

3.9
66%
Recommend to a Friend
73%
Approve of CEO
Serena & Lily CEO Lori Greeley
Lori Greeley
35 Ratings
Pros
  • "The work environment is flexible(in 10 reviews)

  • "Work/life balance is a priority(in 3 reviews)

  • Cons
  • "Long hours, horrible customer base, Black out periods, nepotism, lack of diversity(in 3 reviews)

  • "VERY low pay to live in the Bay Area(in 3 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 2.0
      Former Employee, more than 3 years

      Toxic workplace environment

      18 Nov 2022 - Design Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent benefits like healthcare and some perks like paid breakfast for meetings and fun events (this was pre-covid). Able to take vacation without feeling stressed out with work.

      Cons

      Needs to pay their employees a competitive wage that aligns with the cost of living in their city. Toxic workplace environment, especially in a small retail setting where there isn't space for employees to have distance from each other. Manager plays favoritism and ignores the pleas and constructive feedback from employees about a particular bad employee that is disrespectful and rude to everyone else because they are friends. Relatively high turnover rate because of this toxic environment (from playing favoritism and allowing one bad apple to stay) and poor management (and bad hiring). Also not a lot of diversity in the company in general, usually all caucasian women, but I guess that makes sense with what they are selling and who they are catering to.

      Continue reading
      2 people found this review helpful
    2. 5.0
      Current Employee, less than 1 year

      Thrilled to be here!

      15 Dec 2022 - Design Shop Leader in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I enjoy going to work everyday. I love what I do, our customers, my colleagues and my team. Work/life balance is supported versus a climate of working 24/7/365. You feel like a valued team member as a result. Feedback is encouraged and solution-driven. When you have past work experiences in unfavorable conditions, you understand all this company has to offer.

      Cons

      None that I can think of

      Continue reading
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    4. 5.0
      Former Employee

      Store Leader

      9 Jan 2023 - Store Leader in Wainscott, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits for employees & strong leadership

      Cons

      Trending towards heavy retail-style management

      Be the first to find this review helpful
    5. 3.0
      Former Employee, more than 1 year

      They don’t care

      14 Oct 2022 - Design Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good insurance benefits, good discount Some nice work mates

      Cons

      No life work balance! Corporate does Not care about you. Lots of Mean spiteful backstabbing. Not enough time off. Big time burn out So many shipping issues and problems, constant drama

      Continue reading
      3 people found this review helpful
    6. 1.0
      Former Employee, more than 3 years

      overworked , underpaid and no room to move with the company

      1 Dec 2022 - Sales Associate in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some beautiful product and original art .

      Cons

      Corporate management is very clique ish ....no room to move up . Pressure to sell. No creativity . tons of management turnover .

      1 person found this review helpful
    7. 5.0
      Current Employee, less than 1 year

      Excellent Employment Experience, S & L Del Mar

      15 Jul 2022 - Design Advisor in Del Mar, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No employer is perfect, but this one comes close. Pay and benefits are above average. Health insurance is fully paid for by S & L. Who does that anymore? The hours are great and management , Michael and Jaime, are supportive and helpful. There's a great spirit of teamwork and cooperation among the Design Advisors. Needless to say, the product is beautiful and more or less sells itself.

      Cons

      With inflation at almost 10%, it would be nice to hear that a pay increase is at least under consideration.

      Continue reading
      2 people found this review helpful
    8. 5.0
      Current Employee, more than 1 year

      Amazing!

      24 Sep 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote work opportunities with amazing benefits and competitive starting wage! The support and help is always just a quick msg away with just as quick a response!

      Cons

      Does not matter what your role is, someone lower with less responsibility can be making more than you.

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    9. 2.0
      Current Employee, more than 3 years

      Easy money at a cost

      29 Aug 2022 - Senior Customer Care Specialist in Sausalito, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      working from home, benefits are awesome, PTO actúes quickly, 50% off employee discount, coworkers are your primary resources.

      Cons

      no OT, Company behaves like it’s a start up, slow to make structure, management need leadership training, everyone is spread really thin, hard to request time off with so many black out dates.

      Continue reading
      1 person found this review helpful
    10. 5.0
      Current Employee

      Growing Quickly & Supportive Teams

      13 Nov 2021 - Marketing 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company is growing incredibly quickly because the culture respects experimentation and challenges to the status quo. In my experience, ideas from people at all levels of the organization are valued which makes the day-to-day feel collaborative and fun. In my experience, employees have a high level of autonomy and are constantly solving new problems. Due to this, the company seems to best suit people that are excited about having their role transform as the company grows and that thrive when held accountable and given meaningful responsibility.

      Cons

      Before the new CEO was installed, the company lacked a clear leader. Lack of leadership stalled critical investments in growth and keeping the company's foundation healthy and created a layer of management that was incredibly weak. Since the new CEO came on, more long-term investments have been prioritized and most of the leadership was replaced which has made the work environment great. The company could still improve internal communication from the c-suite to the rest of the organization regarding key priorities and the mission/vision.

      Continue reading
      1 person found this review helpful
    11. 1.0
      Current Employee, more than 5 years

      Lack of Diversity-Poor Leadership by CEO/SVP

      22 May 2022 - Sales Associate in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      PTO/health benefits/that is about it

      Cons

      The lack of diversity is startling. You will only move up in the company if the SVP likes you and you fit the mold of 20/30 something Caucasian female. Your experience means nothing. The CEO sits back and allows this inequality to happen. The pay increases are insulting. No care for hardworking and long term employees.

      Continue reading
      3 people found this review helpful
    Viewing 1 - 10 of 79 Reviews
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    Serena & Lily Reviews FAQs

    Serena & Lily has an overall rating of 3.9 out of 5, based on over 86 reviews left anonymously by employees. 66% of employees would recommend working at Serena & Lily to a friend and 67% have a positive outlook for the business. This rating has improved by 6% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Serena & Lily employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Serena & Lily. This rating has improved by 9% over the last 12 months.

    66% of Serena & Lily employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Serena & Lily 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

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    Glassdoor has 86 Serena & Lily reviews submitted anonymously by Serena & Lily employees. Read employee reviews and ratings on Glassdoor to decide if Serena & Lily is right for you.