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Reynolds American Senior Division Manager Reviews

Updated 22 Jun 2020

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3.1
53%
Recommend to a Friend
24%
Approve of CEO
Reynolds American President and CEO  Ricardo Oberlander
Ricardo Oberlander
6 Ratings
  1. "Great Company to Work For"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Division Manager in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    Best thing is the family work culture where everyone helps support and develop each other and all are driving towards the same company goals. You are you own boss for the most part in Trade Marketing- you're given the goals and have the ability to drive and run your own business unit. I always thought of all my positions as like running a sole Proprietorship (your Org Unit), just operating it inside the bigger company guidelines. Especially for those not sure exactly what they want to do coming out of college (like I was), it's provided a career of challenges, professional development and training. The opportunities are endless if you have the talent and passion to excel and challenge yourself, promotes from within almost always. Work life balance is all up to you to plan and organize yourself well. Solid comp package and benefits plus a company vehicle.

    Cons

    Public perception that the industry is over, actually it's a very predictable business model that's still very profitable. Learning how to not let all the negative industry news, attacks or others opinions about the business bother you. It actually bonds the folks here closer as a family I feel.

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  2. Helpful (12)

    "RAI = Run Away Immediately!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Division Manager in Toledo, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    Company car, but they charge $150 per month regardless if you drive it for personal use or not.

    Cons

    Reynolds use to be a great company with a good culture, team environment and a good work-life balance. Those days are long gone as now the company only cares about 1 thing and it's not its people which is a true shame. The promotion process is a total joke as the ones who are favorites of upper management are the ones to get promoted which is a big part of the problem. Everyone at the top is a "yes man" and does whatever they are told without questioning the reasons or why's in order to look good and ambitious. No one has a backbone or loyalty to their peers, everyone is out for themselves!. My advice to anyone looking to join this company...take advantage of their training and experience to add to your resume and then get the hell out!

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  3. "Great company Benefits!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Division Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time for more than 10 years

    Pros

    Great medical, dental, vision, 401k plan and best benefit is company vehicle with gas & maintenance card. Flexibility in schedule or routing of assignment outlets.

    Cons

    Work by yourself, and often too many tasks to be effective

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  4. Helpful (17)

    "DO NOT TRUST THE PROCESS! Leave NOW. They are deleting negative reviews!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Division Manager in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    Company vehicle Hard to get fired

    Cons

    Your product kills people Your work will not be recognized based on merits

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  5. Helpful (8)

    "Senior Division Manager"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Division Manager in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    The company culture has improved dramatically with new executive leadership.

    Cons

    Evaluating performance is too subjective. Still some "not good" people being promoted that should not be managing people.

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  6. Helpful (34)

    "Times have changed..."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Division Manager 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    -Company vehicle ($175) -Benefits -401k Match -Pension (if applicable)

    Cons

    -Lack of transparency has led to an uncertain feeling in the field. Personnel moves are announced without the understanding of what has caused the movement. This leads to the field to speculate on what is happening. With BAT changes coming between now and Vegas, transparency is needed. -Pay is not adequate for the work being done by TMs. As our portfolio grows, one would assume profits would also grow to reward the people in the field. The company is also hemorrhaging money on different initiatives, POS/materials, and recalls. This only creates additional work that is not compensated for. When it comes to pay, the company is in a negative feedback loop that it can't get itself out of. -I have dealt with numerous TM vacancies, both on my team, along with my team assisting other divisions to cover. It seems as if we have stopped hiring additional personnel, which turns vacancy coverage into the new norm putting additional pressure and workload on TMs. I've had candid conversations with some of my top performing TMs and they are burnt out. This worries me on how long they will stick around as I can only say "use informed decisions" so many times... -Territory Managers can be treated as juveniles. In some ways they are put on a pedestal (rightfully so) as they are the front lines of our company, yet the environment they work in consists of constant coaching with little to no positivity. Lack of metrics and true 'goals' give TMs a feeling of being lost no knowing if what they are doing is right. In some divisions within the region, TMs are given curfews or restricted on where they can go for nightly entertainment during meetings. TMs are adults with college degrees, and in some cases twice the age as their managers. They need to be treated like it.

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  7. Helpful (53)

    "Isn’t What it Used to Be."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Division Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than 5 years

    Pros

    Far and away, the people who work at the company are best in class. Reynolds has passionate, caring people and they are in great danger of losing them if they continue down the path they are headed. Flexible work schedule, vacation time (3 weeks to start, 5 weeks after 5 years, 2 floating holidays, etc.), matching 401 k, and tuition reimbursement which is definitely the best I’ve seen in the CPG industry.

    Cons

    Where to start? I’ve read so many of these reviews, and having held multiple roles over many years, I have a lot to of thoughts and a very unique perspective to give. I’d like to say that a resounding theme is TM’s being overworked. Many might say that this could be misconstrued as them whining which I wholeheartedly disagree with. TM’s are not opposed to hard work; what they are opposed to is being exploited and not being fairly compensated for a vastly increasing workload (ie being responsible for four + times the amount of brands) with increasing tracking mechanisms and reporting that make them feel micro-managed and suffocated. They used to be praised for being Category Advisors and are now highly executional, weighed down by too many tasks, overwhelming directions that don’t drive the business, and overbearing Managers that think contests will motivate them when all it does is add additional pressure they don’t need. To top it off, they have folks from Home Office come into town who refer to them as “knuckle draggers” in casual conversation which totally destroys any shred of morale they may have had left and confirms any suspicion they had of what the people in Corporate actually think of them (and yes, that really did happen). Compensation for TM’s and AM’s needs to be re-examined. The workload is not appropriate for the pay, and the demands are too stressful for the job description. Please look at what Managers are saying and doing in the field—CE competitions, insane tracking of TM’s, bullying, etc. As a fellow Manager, I have become alarmed at what I have seen my peers do and what TM’s have reported to me. My cries to HR have fallen on deaf ears and it seems that this is now the culture of the organization. What once was a great, motivating place to be is now a toxic, stressful, “Big Brother” type of place. And in case you all were wondering, HR is there to protect Reynolds, not you. The need to move in order to be promoted is antiquated and stops many hard-working, deserving people from advancing in the company. It makes me disappointed that this practice is still in play in 2018, when so many CPG companies dropped it in the 80’s and 90’s. Reynolds still has a military mentality where you have to drop everything within a week and relocate your family in order to move up. Sacrifice all, and be rewarded. Turn down an opportunity, and be black balled. I have seen many peers and friends end up in absolutely horrible locations and suffer from depression and be extremely unhappy as a result. Many, many people I know have left the company as a result and are much happier in the long run. Lastly, as many have stated, this is not a place for women. I have been told multiple times throughout my tenure that I have only earned my place because the talent pool needed more women in Management and that’s why I was there. This, despite having earned an “above the line” rating every year since being employed at Reynolds. Nearly every Manager told me this since my employ—-Maybe not directly, but it was heavily implied that it would certainly “help my trajectory”.

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  8. Helpful (2)

    "Awesome place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Division Manager in New York, NY
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Reynolds American full-time

    Pros

    Great people, constant training to help you perform, competitive benefits

    Cons

    Many say that constant change is a bad thing but most of the employees I know love it.

  9. Helpful (15)

    "Senior Division Manager"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Division Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    Strong brand portfolio and training programs are world class. 401k along with other field "perks" along with excellent medical. Home office has done a great job with modernizing the facility.

    Cons

    New company direction is sour, too many tasks for the field and people are drowning.. turnover has become the norm. If we are to treat our TM's as true salespeople they need a pay structure which reflects that.

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  10. Helpful (36)

    "Senior Division Manager"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Division Manager in Boulder, CO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    I've grown with Reynolds for over 14 years, really enjoyed meeting close friends along the way... also I have benefited from a high performing stock and great return on my 401k. This company has moved me all over the United States and I have been able to see some great sights along with experience 1st class meetings. Health benefits and 401 match are top notch.

    Cons

    The culture has shifted as of late, and has progressively gotten worse for field personnel especially. The word is out on the new "direction" I will be retiring at the end of this year versus staying another 3 years like I planned, Yes, it's that bad. The talent coming on board has become lackluster, with the field employees being taken advantage of and treated like they are dumb by home office. The culture has become more of a "worker bee" structure, with the TM's becoming the scapegoat but yet telling them "management is here to help". The brand releases have become a toxic element for retailers as well. I have seen 3 TM's have health issues due to the work conditions now.

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