Reynolds American Account Executive Reviews | Glassdoor.ie

Reynolds American Account Executive Reviews

Updated 9 Sep 2016

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5.0
98%
Recommend to a Friend
Reynolds American CEO  Ricardo Oberlander
Ricardo Oberlander
0 Ratings
  1. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Executive 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American

    Pros

    Fun, Exciting and always a Team Approach. There is something so wonderful about the passion, team work and endless opportunities.

    Cons

    You must be self motivated and have the ability to be mobile

    Reynolds American2016-09-09
  2. Helpful (1)

    "A miserable tortuous job that steals your life and well-being."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Reynolds American full-time for more than a year

    Pros

    Salary and company car, meager benefits, some great co-workers and managers (very few.) Nice to not have to be around managers all the time.

    Cons

    Terrible work/life balance, constant reports, time wasting approach to sales, micro-managing, in-fighting amongst teams, loads of lies and misdirection in a so-called transparent company. Main office and company's original spirit and ethics are a shell of what they once were. No support from RJRT since they eliminated the HR and legal departments. Favoritism, attitude, disconnect, and inexperience from managers.

    Advice to Management

    Stop spewing your team ethos when you only think of the people at the top. You have demoralized and destroyed a once great company. Keep looking out for yourselves, since that is what you are good at anyway. Just get the merger over with and stop trying to pull the wool over people's eyes. Beware of karma - what goes around comes around.

    Reynolds American2012-10-06
  3. "Job Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Washington, DC
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Reynolds American full-time for more than 3 years

    Pros

    Nice benefits, company car, opportunity to advance career with seminars to advance career. Company has respect in market place as their share of market grows annually.

    Cons

    Not much balance in the work vs. family time. High pressure to meet quarterly goals. Have to be mobile to be promoted.

    Advice to Management

    Need more time during day to set route for next week, complete reports that are due. Ease up on the expectations.

    Reynolds American2012-06-24
  4. Helpful (2)

    "Just one word to say - AWFUL"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Executive 
    Doesn't Recommend
    Disapproves of CEO

    I worked at Reynolds American

    Pros

    The money and company car, that's it

    Cons

    IN MY OPINION - no room for advancement unless you are a manager's pet, good looking, played an instrument, drank with the good old boys after hours / Get ready to live in your suitcase / Politics here consumed almost every decision made / Graded by a so called "panel" at the end of the year, which you don't hear about until weeks later, where managers sit there and bash you and you can't defend yourself until... after your review is given / Slowly and painfully having the original history of the company gone and becoming RJ Reynolds.

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    Advice to Management

    Treat people like human beings / Treat people based on their achievements, not for who they hang out with, or if they may seem a little different

    Reynolds American2012-03-14
  5. Helpful (2)

    "My SFNTC Demons are Finally Gone"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Executive 
    Doesn't Recommend
    Disapproves of CEO

    I worked at Reynolds American

    Pros

    The compensation -- that is it ... this company used to be one of the best places to work for until RJRT got involved heavily in 2007 -- and like always, big company politics change the culture and structure, to the point of no return.

    Cons

    I never have given my heart and soul to a company that in the end treated me so foul. I won awards, contests, etc. here. I was considered at one time a front runner of the position. Upper Management here reminds me of being in high school. If your one of the cool kids you can be part of their clique and get a promotion regardless of your tenor, or what lack of accomplishments you have done. There have been so... many promotions here were people have been here under 2 years and did not even master their current position, but because they were a "chosen one" they were deemed fit for management. Upper management loves to use words here like "networking" , "change" , and "transparent". But what makes me laugh is they make the rules and change them all the time, and exclude themselves from their own rules. My supervisors planned trips and visits in the field around night life bars, and were under the impression that rules did not imply to them, and that it was ok to say inappropriate innuendo's. Very unproffessional management was here (not sure about now -- keep hearing very inexperienced now) My boss at one time, told me you had to be part of a clique to get a promotion, and that it did not matter how good your reviews were, or what your accomplishments were. The "good old boys" network is strong here as well, loaded with favortism and politics.... If you speak up about wrong do'ers with power here -- their friends (with power) will not forgive you and hold grudges and not ever speak to you again. This is regardless weather or not being right or wrong. This company says they are a family company, but more times than not get ready to stay and sleep in a hotel, or on the road somewhere away from family. Also, when I was here the health insurance was next to awful. I could have almost paid for insurance on my own for what their costs was to insure more than one person. If you are a single person, right out of college, or in your mid 20's, and don't plan on having a life, maybe you should try here .... I never in all my years of working have seen a place turn into this result, and I have worked for much larger companies. In my opinion this is an awful place to be.

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    Advice to Management

    Stop being hippocrites -- practice what you preach -- stop favortism and inexperienced performers getting promotions -- and please, let's stop kidding ourselves about a merger with RJRT .... The writing is on the wall !! One may read my review and say, what a bitter and disgruntled person -- that's fine ... But what about the other dozen or so reviews that have a lot of similarites to mine? Are they all wrong and... disgruntled too? ... Santa Fe -- maybe you need to "change" ?!

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    Reynolds American2011-08-03
  6. Helpful (2)

    "Wonderful place to work before RJR got involved."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Executive 
    Doesn't Recommend
    Disapproves of CEO

    I worked at Reynolds American

    Pros

    Nice Insurance package. Nice company care. Good product line to represent with a name retailers know. A few old timers still work for the company and can tell you stories that will help in the field.

    Cons

    Management is young and does not have a clue about how to sell Natural American Spirit cigarettes. They need to step back and take a look at the brand. Current management are all RJR employees (Former management has all been fired or asked to leave). If you want to advance you will have to learn to kiss butt and make sure you only answer any type of question with the answer management wants to hear. No room in... this company to have or express your personal feelings.

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    Advice to Management

    NAS Cigarettes are not sold like Camel's. Maybe you should ask old employees (if any are left) about how proud they used to be to represent Santa Fe Natural. Now its like working for any run of the mill cigarette company.

    Reynolds American2011-06-05
  7. Helpful (3)

    "Disappointing experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Executive in Santa Fe, NM
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Reynolds American

    Pros

    Salary is good but lower than sister company for similar roles. Company car. All benefits are same as RJRT (sister company). 401k match, decent (not wonderful) paid time off.

    Cons

    Executive Leadership is poor and inexperienced. Micromanagement to the 10th degree at every level. They track start and end times of exempt field sales reps and continually have "talks" with field reps about everything they do wrong. Little praise is given when one does something good. The company dangles a carrot over succession candidates to get them to behave like lapdogs begging for a scooby snack hoping for... a promotion that doesn't exist. Only single, apartment renting individuals are promoted to the few positions that become available. You must be willing to move to a minimum of 12 places to be considered for promotion and then only if you are a chosen one (which means you are a campaigning yourself to management like a governor candidate). Management leads by fear and will crucify anyone who disagrees with their opinion or suggestions. It's like they can't handle that someone might have a better idea than them so they'd rather not hear it. They expect everyone to follow them but preach about leadership dimensions. There are no true leaders at this company but a group of inexperienced individuals who were promoted because they would relocate and they spend their time micromanaging every aspect out of fear of being criticized themselves. The culture here used to be fabulous and it was a happy place to be. Not anymore. The only thing this company has going for it is the fact that it has a niche product at the right time and it continues to grow despite itself. Job expectations: Field reps have 600 sales calls to make quarterly, Key Accounts Reps have in upwards of 40-50 chain headquarter calls in 2-4 state territories so vast that there is no humanly way possible to meet the expectation unless you sell your home and live in a hotel 7 nights a week. The majority of the employees are hoping and praying for RJ Reynolds to merge the 2 companies sooner than later. Evaluations: They believe in a full management panel process so everyone in management gets together for a week to talk about each field rep and decide if the employee is worthy whether or not they've ever met the person. They thinks it's fair. It's not. Why? because the sales job is highly demographically driven and some territories are not going to sell the product while some are saturated with it. So there are reps in CA that are rated highly and don't do much because all their accounts have the product in distribution and then there are reps in other parts of the country where the product doesn't do well and they are penalized because of it. It's difficult to sell a premium cigarette to an impoverished population. One last thing: If you sneeze wrong on scratch your nose and someone in management sees it, you are pulled aside and told you are ruining your credibility. Ridiculous.

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    Advice to Management

    Get over yourself and listen to the feedback of your sales force. Just because someone doesn't want to move across country doesn't mean they are not good. Stop the competition and campaigning of your entry level management and field reps seeking a promotion. You are boosting your own egos when encouraging this type of behavior and it puts everyone on edge. Contrary to what you want to see and believe, this is... not a high-performing culture. It's a very unhappy culture. Unhappy employees are not good employees so maybe that is why you feel the need to micromanagement them incessantly. Give a little, get a lot. is that too much to ask for?

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    Reynolds American2011-03-11
  8. "Great Salary EASY job, great travel, but if it seems U did ST wrong they wont allow you to prove it"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Executive 
    Doesn't Recommend

    I have been working at Reynolds American

    Pros

    Great Pay for its industry

    Cons

    They will not trust you if it SEEMS you did something wrong and throw you under the train

    Advice to Management

    Try and TRUST people when they tell you they are doing their job right

    Reynolds American2009-05-15
Found 8 reviews