Rackspace Reviews | Glassdoor.ie

Rackspace Reviews

Updated 11 Nov 2019

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3.3
57%
Recommend to a Friend
72%
Approve of CEO
Rackspace CEO Kevin Jones
Kevin Jones
54 Ratings
Pros
  • "Frontline Rackers are like family(in 135 reviews)

  • "Great Culture and perks and interesting work(in 126 reviews)

Cons
  • "Some challenges with silos, but most Rackers genuinely want to help each other(in 120 reviews)

  • "Too many middle management tiers(in 69 reviews)

More Pros and Cons
  1. "Opportunity Abounds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Business Partner 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time for less than a year

    Pros

    Rackspace provides tremendous learning opportunities, a very supportive team environment, leaders who genuinely care and the chance to be part of a significant transformation. The work/life balance is much better than what I was previously accustomed to and the organization espouses a culture that maintains an equilibrium between having fun and working hard.

    Cons

    This is a change rich environment and to be successful you must be able to pivot. This isn't necessarily a "con", but rather a necessary consequence of an organization going through massive change in order to achieve better results. If you want to learn and grow, this is a perfect place to do it. The only true con is the 401(k), which is not competitive.

    Advice to Management

    Equip mid-level and front line leaders to be able to articulate the vision of the executive leadership team so that Rackers are able to connect the dots between their work and where we are going as an organization.

    Rackspace2019-10-30
  2. "A company in transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Secret Town, CA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Rackspace full-time for less than a year

    Pros

    Best of breed managed service offering

    Cons

    frequent management change which may cause uncertainty to the working environment.

    Advice to Management

    show more care to people instead of numbers

    Rackspace2019-10-30
  3. "The environment is great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Technician in San Antonio, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Rackspace full-time for less than a year

    Pros

    Love the culture! Love the people. Great benefits, interview process was easy. Recruiters communicate very well.

    Cons

    I did dislike the background check. I under stand terms are that if you are brought in and you start training that at anytime if something comes back with discrepancies you have to provide proof and if not you are let go. This can be very disturbing and worrisome especially when it’s already 3 weeks in training and you get hit with a background issue that should of been done before you start. The company is wasting... money and time on someone because of this. Not only that it puts the employee in a very disgruntled position on their place within the company and can cause anxiety due to being jobless at the last minute.

    Show More

    Advice to Management

    Please get the background check done before you hire someone on. Just because you give a fair warning doesn’t mean it’s right to allow people to work for your company if they don’t qualify.

    Rackspace2019-10-26
  4. "Employee engagement & talent Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gurgaon, Haryana
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rackspace full-time for more than 3 years

    Pros

    Rackspace (formerly TriCore) has best emp engagement and talent development programs. It has an internal department dedicated to trainings,certifications, etc and HR organizes team building, fun activities, etc every month. Flat org. structure leadership is approachable but disciplined.

    Cons

    rotational shifts for my team. no out of turn promotions or increments. HR is disciplined about such things.

    Advice to Management

    Offer incentives such as bonus to top performers for retention purposes. compensation is fixed.

    Rackspace2019-10-25
  5. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rackspace full-time for more than a year

    Pros

    Great culture, great people and a fanatical interest in their customers

    Cons

    Can't really think of any

    Rackspace2019-10-21
  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Solutions Architect 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time for more than 5 years

    Pros

    Great Culture and perks and interesting work

    Cons

    Not a con but large leadership change globally which is a bit of a headspin, let's see how it lands

    Advice to Management

    Don't kill the culture...

    Rackspace2019-10-20
  7. "Great opportunities for development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Solutions Architect 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time for more than 5 years

    Pros

    Great culture and fellow Rackers, many opportunities to develop and train, better than average benefits.

    Cons

    Some siloed teams, knowledge management challenges, high degree of change

    Advice to Management

    Laser focus on successful execution of change within the org, not just at the top

    Rackspace2019-10-19
  8. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Delivery Manager in Geneva
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Rackspace full-time for more than 3 years

    Pros

    -Good salary / advantages -Fantastic managers/management -HR and Management really take care of employees to ensure a pleasant workplace -Flexibility and trust relationship between managers and employees

    Cons

    -Employees satisfaction is clearly more important than customers' satisfation -Tools and process are really, really old school

    Advice to Management

    Should upgrade toolset for employees to be more efficient Should be closer to customer and more flexible with customers' requests/wishes to avoid them looking at competitors

    Rackspace2019-10-14
  9. "Best job of my life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Advisor in Ciudad de México
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time for more than a year

    Pros

    Great work environment. Managers really care about your well being, you're most than just a number.

    Cons

    A lot of changes in a short time

    Advice to Management

    Communicate clearly and trust your regional experts.

    Rackspace2019-10-16
  10. "Over a decade of experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time for more than 10 years

    Pros

    Decent pay, benefits and will hire based on customer interaction skills and desire to learn the technical aspect.

    Cons

    A lot of the employees are young and lack an understood seasoned work ethic which includes confidentiality and security of customer data. There is also too much micro management and a huge career advantage for those who lack expertise but play the associate game and rub elbows with leadership. Great people and hard workers are looked over because their humility outweighs tooting their own horns.

    Advice to Management

    Look to the time when the company was still in its youth to identify how much stronger was the average skillset and yet happier the culture. Figure out what worked back then and try to recapture that.

    Rackspace2019-10-29
Found 1567 reviews