RAC Reviews

Call centre expectations are extremely high and regardless of caller supplied information and failure of the computer systems, the business expects each call to max out at around 2-3 minutes. This is very stressful when addresses are unavailable (callers don’t often know where they are or cannot share their location using their mobile telephone) or incorrect, or when the regional and road names differ from the mapping systems available to staff. Achieving substantial sales , following protocols and building good relationships with colleagues and members is not enough - very high speed of task completion is what keeps you in good stead. Executive staff and many leaders fail to positively, consistently & actively interact with call centre staff or new employees.

Tried to do digital transformation, but **** the bed instead. The new systems are far worse and more expensive then the technical debt ever could have been. Rather than admit failure, they prefer to keep flogging dead horses Diversity is a lie, its a massive boys club and full of egos and bullies.