Progressive Insurance Claims Generalist Reviews | Glassdoor.ie

Progressive Insurance Claims Generalist Reviews

Updated Nov 19, 2019

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3.8
74%
Recommend to a Friend
86%
Approve of CEO
Progressive Insurance President and Chief Executive Officer Tricia Griffith
Tricia Griffith
33 Ratings
  1. "Fantastic Company to be with!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Generalist Trainee in Reykjavík
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for less than a year

    Pros

    *Culture - Coming to work is fantastic, the office environment is extremely inviting *Support/Training- The amount of help, guidance and support you receive is great. Whether you're brand new or have several years under your belt, you have the resources and colleagues there to help you succeed *Tools/Resources - You're given the tools, equipment and programs you need to succeed and don't have to worry that you... can't do your job because you have IT, connectivity problems or other issues *Growth Opportunities - not only are advancemet and growth opportunites available, you're encouraged to seek out different positions within the company. Your personal and professional growth is important!

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    Cons

    I'd say there's really only one glaring con, this really only pertains to the work itself not Progressive. The work is continuous and can lead to a bit of stress here and there. You're compensated well and have great benefits...You do have to work to earn it! Ultimately, you're dealing with people who've just been through an accident and aren't exactly having a blast during the process - some can be bitter. ... Again, that comes with working with the general public.

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    Advice to Management

    I would just emphasize the importance to continue the support, training and development that Progressive already offers. Keep.It.Up!

    Progressive Insurance2019-11-20
  2. Helpful (1)

    "Great Place!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Generalist Associate in Dayton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Really care about their people

    Cons

    Very hard work. Don’t like to work hard, don’t work here!!

    Progressive Insurance2019-10-11
  3. "Work Place Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Adjuster/Generalist in Milwaukee, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Ability to work from home and the office providing a great balance for working parents.

    Cons

    My office is amazing no cons.

    Progressive Insurance2019-09-25
  4. "I love Progressive!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Adjuster/Generalist in Akron, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Salary, Benefits, Work Life Balance, Work Environment, Culture, CEO, Facilities, Time off, Career Development, Room for Growth and Development

    Cons

    There are absolutely no down sides to working for this company.

    Advice to Management

    NONE

    Progressive Insurance2019-09-24
  5. "okay, but not long term"

    StarStarStarStarStar
    Current Employee - Claims Adjuster/Generalist 

    I have been working at Progressive Insurance full-time

    Pros

    company invests in developing reps

    Cons

    better management needed, successful reps not rewarded

    Progressive Insurance2019-09-27
  6. Helpful (7)

    "A Waste of Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Generalist Associate 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Your co-workers are the only component that keeps you sane with this job. Working from home is iffy, and the only time management really grants you permission is during inclement weather.

    Cons

    To sound like a broken record, the generalist (or if under 6 months trainee) position consists of high volume, high stress, long hours (8-10), rude customers/attorneys/medical providers (BCBS, Kaiser, etc). It does not matter which local office, that is the nature of the job. The company loves to celebrate diversity and inclusion, but in my office, diversity would mean wearing your favorite sports team which is of... course, asinine. Career advancement is placed on, for the most part, how much management likes you (and nepotism) rather than your actual execution of the work. Granted, while it does play a part, management will go with "likeability" rather than compatibility. Definitely a glass ceiling for minorities- not so much white women. The pay is alright, the benefits are awful. I would go as uninsured to an urgent care because it was cheaper than paying what the health insurance would cover (typically $20) even with the low deductible plan. For the most part, you have to go through many hoops to ask for time off. In all, I am baffled that they continue to win many "Best Workplace" awards. Then again, like the billions they spend on advertising it wouldn't be surprising if it was smoke and mirrors.

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    Advice to Management

    Restructure management.

    Progressive Insurance2019-08-25
  7. "Love Love Love Progressive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Generalist in Silver Spring, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for less than a year

    Pros

    The company and management truly care about their employees. The atmosphere is the Silver Spring office is awesome. It’s a place I don’t mind coming to on a daily basis. The management staff is superb. The pay is great, benefits are ok and best of all, I have fun at work. The work loaf is typical for any claims position you will find.

    Cons

    None. I can’t think of a bad thing to say about Progressive

    Advice to Management

    Continue what you are doing. The family environment you push makes it a great place to work

    Progressive Insurance2019-04-03
  8. Helpful (7)

    "Good and Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Adjuster/Generalist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time for more than 5 years

    Pros

    - Gainshare bonus at end of year - Relaxed dress - Ability to leave desk as needed - New office environment - Coworkers are awesome - Growing company/job security - A lot of room to advance across country - Good benefits and pay isn't bad - Laptop provided, and can take home - Salaried instead of hourly - Some leniency with working from home

    Cons

    - Large workload - Metrics suck, and if you don't meet a metric, or are on the low end, even though you may excel at everything else, have more experience than other coworkers, you are still made to feel inferior and are unappreciated - If you use benefit leave for an illness, expect to have a red mark on your record, even though legally they can't do that - Typical office politics where management has their... favorites - Tend to hire those straight out of college, like I mean taking in interns and hiring, or passing up skilled and experienced claims reps for the wet behind the ears, early 20-somethings - Don't take into account what you do for others to drive their metrics. Perhaps if they did take that into account and averaged it with your metrics, yours might be better - Need more leniency with taking days off when sick and unscheduled - Having to monitor the administration window of nobody is immediately available, therefore interrupting your train of thought regarding your claims - Having to take inbound loop calls while also working your own claims

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    Advice to Management

    Take care of the employees who are not only loyal, have seniority, are very experienced, and handle the workload and customers expertly, instead of focusing so much on metrics. Yes, in many cases faster is better, as far as quickly resolving and closing the claim so the customer can get on with their lives, but each case is different. An employee with less than perfect metrics may still very well be better than the... inexperienced, recent college grads that you seem so intent on hiring and promoting. Your managers tend to play favorites. Also, a person who may participate in ERG's and other office events, doesn't make them a better or more qualified employee. Treat your employees better than the customers, and in turn your customers will end being treated just as well. Motivation and a positive environment is critical.

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    Progressive Insurance2019-03-27
  9. Helpful (1)

    "Eh... Work was not difficult"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Generalist Associate 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance full-time for more than a year

    Pros

    -Work was not difficult -Independent workload -Friendly environment, for the most part -Paid two weeks of training in either Ohio or Arizona -Nice company 401k, 6% matching

    Cons

    -Management in my office was very one-sided and difficult to work with -Management in my office held grudges against their employees -Heavy workload which made employees work longer than salaried 40/hr work week, worked about 60+/hr weeks

    Progressive Insurance2019-01-17
  10. Helpful (3)

    "Best employee culture ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Generalist in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Huge developmental opportunity for those willing to put in the effort. Plenty of fun activities to distract from the stress of the job Always trying to listen to employees for ways to improve Open and honest environment Everyone is treated like more than their employee number

    Cons

    It is a tough and heavy workload to manage Not recommended for the lazy or anxious There is a learning curve that will require longer shifts until you find you flo (see what I did there)

    Advice to Management

    Keep listening! Every step you have made is in the right direction.

    Progressive Insurance2018-11-27
Found 101 reviews