Primark Customer Assistant Reviews | Glassdoor.ie

Primark Customer Assistant Reviews

Updated 31 Oct 2019

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3.1
49%
Recommend to a Friend
70%
Approve of CEO
Primark CEO Paul Marchant
Paul Marchant
23 Ratings
  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant in Dublin, Dublin
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Primark full-time for more than a year

    Pros

    Good team, good hours, very good pay

    Cons

    no progression for staff unless there very long and very hard worker

    Primark2018-12-05
  2. "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Retail Assistant - Customer Services in Dublin, Dublin

    I worked at Primark for more than 8 years

    Pros

    Really good company to work for. Wages are definitely better than most places.

    Cons

    Poor communication, launching new products and not informing employees when it would be in store.

    Advice to Management

    Communicate with your staff more and give them more recognition

    Primark2017-02-06
  3. "It was okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Primark part-time for more than a year

    Pros

    holiday entitilement, working hours were okay

    Cons

    the management wasn't the best, pay wasn't very good

    Primark2019-10-31
  4. "Good student job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant in West Bromwich, England
    Recommends

    I worked at Primark part-time for more than 3 years

    Pros

    Good pay Friendly weekend staff Good job for students

    Cons

    No extra hours Supervisors and managers not good at communicating with each other

    Advice to Management

    Stop arguing in front of customers

    Primark2019-10-11
  5. "Best starter job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Primark part-time for more than a year

    Pros

    Flexible Developing a multitude of skills

    Cons

    Must be able to work in a fast paste environment

    Primark2019-10-06
  6. "a horrible experience but colleagues were friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Primark part-time for less than a year

    Pros

    the other staff that were on the same level as me were nice

    Cons

    no staff discount or incentives, bad management (multiple managers telling you to do different things, sometimes no manager on my dept), very short staffed (on some days I was the only person on the entirety of mens accessories and then on top of this I was expected to help on menswear), they would purposely make shifts 15 mins shorter than the entitled break period so we would not get adequate breaks, customers... were rude and would often speak down to you and throw stuff on the floor for you to clean up, when working after closing they would turn the heating and lights off making it uncomfortable to work and by the end of my time working here I had been referred to occupational health due to it making my mental health worse and physio due to developing back problems while working here.

    Show More

    Advice to Management

    hire more staff to spread the work load and don't shorten shifts i.e. 5h 15 mins.

    Primark2019-10-02
  7. "Okay for Part Time Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant 

    I worked at Primark part-time for less than a year

    Pros

    Friendly co-workers, not awful pay if you're 18+

    Cons

    Insufficient training, impatient and rude managers/supervisors

    Primark2019-09-18
  8. "12 hour contract"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant 
    Doesn't Recommend
    Neutral Outlook

    I worked at Primark part-time for more than a year

    Pros

    Interview was easy. I was able to switch shifts easily when I needed.

    Cons

    I didn't receive much training.

    Primark2019-09-14
  9. "Primark a diverse and friendly environment to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant in Harrow, England

    I worked at Primark full-time for more than 3 years

    Pros

    looking for a new challenge and a great experience working for one of the biggest clothing retailers

    Cons

    I don't have any cons as I've never worked there before

    Primark2019-08-27
  10. "Good for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant in Marble Arch, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Primark part-time for more than a year

    Pros

    Good staff, family like team

    Cons

    Some creepy customers making work uncomfortable , little benefits

    Primark2019-07-25
Found 62 reviews