Pearson Enrollment Advisor Reviews | Glassdoor.ie

Pearson Enrollment Advisor Reviews

Updated Nov 9, 2019

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2.3
29%
Recommend to a Friend
35%
Approve of CEO
Pearson CEO John Fallon
John Fallon
12 Ratings
  1. Helpful (3)

    "DO NOT WORK HERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enrollment Advisor in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pearson full-time for less than a year

    Pros

    Work life balance is the only good thing about this company. Not worth all the other issues

    Cons

    This company is the most toxic place to work. Management picks who they like more and give those people special treatment. If you’re not in the group you are treated poorly. If you are not liked by management there is no way you will be able to get promoted/move up. It’s almost like high school mentality. If you are an enrollment advisor here management will ask you to point a student in the direction of any degree... even if the degree won’t help them long term so the company meets their numbers. Very unethical. The turnover rate has become so high because every employee feels the need to leave, yet management refuses to care. Employees express their concerns with mangers and they are ignored. Advisors are given lists of students to call and even if the student states they are not interested right now advisors still have to call them. If advisors do not they get written up. There have been multiple students that have called in stating they are being harassed and will follow up with legal action. If you are even thinking about working here do not. There are plenty of job openings in the field of admissions at other companies. Pearson will promise you a bunch of positive things and nothing will come of it. Stay away.

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    Advice to Management

    Everyone in management needs to be let go or put through a training course on how to treat employees. Keep treating employees poorly and your company will continue to not meet its numbers.

    Pearson2019-11-09
  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enrollment Advisor in Elk Grove Village, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pearson full-time for more than a year

    Pros

    Flex time, great health insurance attainable goals, great feedback

    Cons

    Negativity of jaded employees

    Pearson2019-09-28
  3. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in Chandler, AZ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Pearson full-time for less than a year

    Pros

    Very easy work and had good benefits.

    Cons

    It was like working in a call center. You had to call so many prospective students and talk for a certain amount of hours each day. It was very tedious work, your hours got switched every couple of months, and managers would always put your questions or concerns "on the back burner."

    Advice to Management

    Hire people in management positions that are knowledgable about the work you are asking of your employees and know how to manage employees.

    Pearson2019-09-26
  4. "Questions about the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enrollment Advisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pearson full-time

    Pros

    Great benefits, great place to work

    Cons

    Things change regularly, and there is a lot that you are responsible for on a day to day. One will need good organization skills to keep up.

    Pearson2019-09-05
  5. Helpful (4)

    "Soul sucking telemarketing hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enrollment Advisor in Elk Grove Village, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pearson full-time for more than 3 years

    Pros

    Benefits and Cafeteria in the building with decent food. Great team members, management is the only problem.

    Cons

    I don't even know where to start. The micromanagement is pure insanity. All calls are recorded and played back to you in weekly one on one's, breaks are monitored, constant relentless pressure on factors that are out of your control. If your student wants to cancel their enrollment the assumption is that it is your fault for not getting deep enough into the initial discovery call. You are required to go by a very... rigid script on all introductory calls which is excessive and tends to irritate most of the students. 80 calls per day required but if you are not meeting your metrics it is frowned upon to have less than 100 dials in a day. In some scenarios, most members of certain teams are not hitting their goals...and 8 out of 12 advisors on a team were put on a performance improvement plan.

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    Advice to Management

    Trust your employees and stop treating us like $10/hour call center agents. Stop monitoring aux out times and breaks like we can't be trusted, and have some confidence in your people!

    Pearson2019-08-22
  6. Helpful (8)

    "Just don't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Online Enrollment Advisor in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Pearson full-time for more than 3 years

    Pros

    Lots of vacation time, nice facilities.

    Cons

    I thought for a long time about whether I wanted to post any reviews of this company, because I am honestly so much happier now that they're in my rearview mirror and am hesitant to relive things. But I really want to caution potential applicants. They are good at making their employees very jaded while stringing them along with broken promises about how things are going to get better. The job descriptions on their... website do not match what is actually needed for the roles. Training is a joke, you learn most of what you need to know from your peers once you get to the floor. The systems are outdated and not built to handle the volume of leads coming in for each school so everything breaks constantly and none of the systems are linked to each other. They legally aren't allowed to fire you over not meeting enrollment goals or write about it in your yearly review but they'll always find a way to punish you or fire you because of it. Senior management puts it on ground level employees to influence culture and middle management are not bought in to company values. This is also a for-profit company and they run all their non-profit college enrollment departments like for profit schools. You aren't there to help students, you're there to sell to them. The departments are filled with ex-University of Phoenix employees and culture is really passive aggressive and toxic. Managers are useless for the most part and are just there to micromanage. Goals are unattainable with how leads are managed and the for profit culture really comes through when you express concerns about how students are being handled or how employees are being set up to fail. All the employees are forced to become arrogant and anti-collaborative in order to get anywhere and move up. The pay is also not consistent and some new hires make more than tenured employees in the same role. Pay is not competitive based on other industry positions and has less benefits, no commission or work from home perks. This is a good job to have for a year if you have no experience in enrollment and want to get some before applying to a real school, because they pretty much hire anyone with a bachelor's degree. They are good at trapping employees and gaslighting though so dont stay too long or believe any of their promises.

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    Advice to Management

    If management is truly concerned about retaining talent, they need to take a hard look at themselves and the people they hire to lead recruitment and be honest about why no one stays more than a year or two.

    Pearson2019-07-23
  7. Helpful (5)

    "Can't believe this is the Pearson I used to think knew about education..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enrollment Advisor in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pearson full-time for more than a year

    Pros

    The starting pay is not bad for someone that is just starting out in the business.

    Cons

    The company does not care about their employees. They implement new forms of metrics almost every month, but give no electronic systems to support the expectations of performance. Within the 6 months, all the senior managers quit and left and their positions have not even been filled. Where there are leaders left over, they have no idea what they are doing.

    Advice to Management

    Get the systems updated, learn what your enrollment advisors actually do, and help your company to grow internally.

    Pearson2019-08-09
  8. Helpful (4)

    "If talk time is your thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in Chandler, AZ

    I worked at Pearson full-time for less than a year

    Pros

    Steady income, good benefits, can work overtime, upbeat people

    Cons

    Talk time, call metrics, strapped to a phone all day, managers who do not have MBA degrees that don't have proper leadership skills, your performance is all related to enrollment numbers, being placed on the phones in a matter of days after training with many different things happening at once. Do not be fooled that you'll be working as an advisor and your building a relationship with prospective students alone.... You're going to be working a phone job, with many things happening at once which includes several systems going on a two computer screens and a scripted dialogue you must follow. Computer systems are outdated and difficult to use. All calls are recorded, so you'll be graded upon what you are saying and how well you are pushing to get enrollments. You will have to be knowledgeable with many different college programs, talking about them to get students to enroll. There's more to take on than just your normal multitasking.

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    Advice to Management

    When hiring for this position, be very clear that this is a phone job selling a product...online college enrollments. Also be very clear that there will be numbers to hit in order to be successful. Many hearing this will not want this position, for it's a phone position in sales.

    Pearson2019-06-24
  9. Helpful (4)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in Toronto, ON
    Doesn't Recommend
    Negative Outlook

    I worked at Pearson full-time for less than a year

    Pros

    Good benefits from day one

    Cons

    - They count the amount of minutes you take to go to the bathroom - No support from management whatsoever - Create a culture of 'accountability', meaning they will blame you for every downfall within the company - Treat you as an hourly employee and will try to dock your pay for every minute that you are late/take 'too many breaks' - No work life balance whatsoever - Basically have to inhale your lunch since... you have very limited break/lunch times

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    Advice to Management

    Take care of your staff and change your whole strategy to earn more business.

    Pearson2019-06-11
  10. Helpful (11)

    "Good and Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Military Enrollment Advisor in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pearson full-time for more than a year

    Pros

    Work with great partnerships and amazing coworkers who work with each other to get the job done. Great benefits and great pay with no experience.

    Cons

    Constant change and no clear set policy. Directors and Managers for different groups don't get along and constantly fight with one another. Zero room to move up into a management position.

    Advice to Management

    Treat everyone the same, managers and directors shouldn't be able to talk down on each other and then act like we all get along.

    Pearson2019-01-14
Found 29 reviews