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OneSupport Employee Reviews about "low pay"

Updated 2 Dec 2023

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Found 774 of over 794 reviews
3.3
55% Recommend to a Friend
OneSupport President and CEO Anthony Herrera
67% Approve of CEO

Found 244 of over 794 reviews

3.3
55%
Recommend to a Friend
67%
Approve of CEO
OneSupport President and CEO Anthony Herrera
Anthony Herrera
356 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "You are able to work from home which is a great convenience.(in 170 reviews)
  • "Flexible scheduling and not a lot of micromanagement.(in 39 reviews)
  • "Great people to work with(in 28 reviews)
  • "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home.(in 27 reviews)
  • "The benefits are good too(in 25 reviews)
Cons

Reviews about "low pay"

Return to all Reviews
244
    1. 3.0
      5 Nov 2017
      Anonymous Employee
      Former Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working from home at a real job.

      Cons

      Not organized and low pay

      2
      1. 2.0
        7 Mar 2022
        Customer Service Representative
        Former Employee, less than 1 year
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Remote/ work from home; changing schedule is easy

        Cons

        The pay isn't worth getting yelled at by people who are frustrated with wait times. We're required to be on a call no less than 5-10 minutes and when we need help from someone on the team, no one is ever available. the training is only 2 weeks and we spent the 1st 3 days learning nothing, so jumping into work is confusing. Alot of times instead of getting help or a good answer from a higher up, we were always told to transfer the customer to a number that was always busy or never called them back. truly not a good company to work for unless youre desperate. I shouldnt get in trouble for going to the restroom, and if youre pregnant, they dont care, theyll still ask why you used the bathroom twice in an hour.

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        1. 2.0
          8 Feb 2015
          Anonymous Employee
          Current Employee
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Work at home, flexible hours, great teams.

          Cons

          Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through. I've had a situation where customer service dumped a customer on me becuase he said he could not believe that the internet service would not be turned on until a certain date. Well customer service is the one who sets the date for activating internet. Then we have to deal with the irate customer. Just horrible communication customer service and tech support.

          1. 3.0
            18 Jun 2013
            TSR L1
            Current Employee, less than 1 year
            Houston, TX
            Recommend
            CEO Approval
            Business Outlook

            Pros

            They train and expose you to TCP/IP. You won't be certified but you'll learn a bunch of practical stuff: protocols, mail clients, browsers, remote session, port forwarding, PPP and some cool tools too. The most important thing you learn is how to troubleshoot. Noobs with a little effort can get a L1 job and then move on to make the fat coin somewhere else. My L2's were supportive and the schedule was flexible. Get to work at home.

            Cons

            The pay sucks! and you're asked to do a lot for little pay. You're busy often with back2back calls. The weird guy at work can be one of your L2's. Hanging up on customers because they curse is probably frowned upon. Impersonal in that you don't have work friends when you work at home. The metrics by which your calls are measured may be difficult for some. Once you get the hang of it (3-4mo.), you quickly get burned out.

            1. 1.0
              9 Mar 2015
              Technical Support
              Current Employee
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Easy work, felxible schedule, working at home is cool.

              Cons

              You are a robot. You Will never advance. Pay is awful even if you get to the admin side you will Never make enouenough survive

              2
              1. 3.0
                28 Aug 2021
                Technical Support Specialist
                Current Employee, more than 10 years
                Austin, TX
                Recommend
                CEO Approval
                Business Outlook

                Pros

                You learn real help desk skills and support knowledge.

                Cons

                The juice just isn't worth the squeeze. This is about the pay vs work model they run. it is all about the profits over the agents. It did not use to be this way. The company has HIGH potential to make great money and pay competitively they just don't for some reason.

                1. 1.0
                  24 Jul 2019
                  TSR
                  Current Employee, more than 3 years
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Work from home. The actual work is fairly easy.

                  Cons

                  -Pay is WAY too low for the amount of stress involved (or for ANY tech job for that matter). -Be prepared to deal with some of the most uneducated people in existence. ('Whats a power cord?') -Hour cuts during times of mass hiring. (Youll get cut to 10 hours or less while they are in the process of hiring 30+ more people, if you done have PERFECT stats.) -No excused absences, A week in the hospital will cost you your job, even with excessive documentation, unless you can plan your medical emergency a month in advance. And its not just medical they wont excuse, its anything. -Expect to go years without a raise. -Advancement requires double the work in the next position, with virtually no pay increase (less than 5%)

                  4
                  1. 5.0
                    27 Feb 2014
                    Anonymous Employee
                    Current Employee
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Work at Home, Flexible Hours

                    Cons

                    Customers are rude and the pay is not that great

                    1. 4.0
                      18 Jan 2022
                      Customer Service Representative
                      Current Employee, less than 1 year
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Work from home and easy job

                      Cons

                      Pay is low and advancement is limited

                      1. 5.0
                        2 Sept 2022
                        Anonymous Employee
                        Current Employee
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Good People and potential for growth

                        Cons

                        Communication with Directors and above is adversarial from an employee standpoint. Open Door policy is an open door to be shut down and find people who do not want to look for anything new. Pay is pretty low in comparison to 90% of call centers espcially in a manager and above role. Benefits are expensive in comparison to pay.

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