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Excerpts from user reviews, not authored by Glassdoor
- "You are able to work from home which is a great convenience." (in 170 reviews)
- "Flexible scheduling and not a lot of micromanagement." (in 39 reviews)
- "Great people to work with" (in 28 reviews)
- "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." (in 27 reviews)
- "The benefits are good too" (in 25 reviews)
- "Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." (in 113 reviews)
- "Poor training." (in 60 reviews)
- "Poor management" (in 24 reviews)
- "The starting pay is also very low, but you can get frequent raises if you let them know you want to move up." (in 14 reviews)
- "Upper Management is completely disconnected." (in 13 reviews)
Reviews about "low pay"Return to all Reviews
- 2.07 Mar 2022Customer Service RepresentativeFormer Employee, less than 1 year
Remote/ work from home; changing schedule is easy
The pay isn't worth getting yelled at by people who are frustrated with wait times. We're required to be on a call no less than 5-10 minutes and when we need help from someone on the team, no one is ever available. the training is only 2 weeks and we spent the 1st 3 days learning nothing, so jumping into work is confusing. Alot of times instead of getting help or a good answer from a higher up, we were always told to transfer the customer to a number that was always busy or never called them back. truly not a good company to work for unless youre desperate. I shouldnt get in trouble for going to the restroom, and if youre pregnant, they dont care, theyll still ask why you used the bathroom twice in an hour.
- 2.08 Feb 2015Anonymous EmployeeCurrent Employee
Work at home, flexible hours, great teams.
Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through. I've had a situation where customer service dumped a customer on me becuase he said he could not believe that the internet service would not be turned on until a certain date. Well customer service is the one who sets the date for activating internet. Then we have to deal with the irate customer. Just horrible communication customer service and tech support.
- 3.018 Jun 2013TSR L1Current Employee, less than 1 yearHouston, TX
They train and expose you to TCP/IP. You won't be certified but you'll learn a bunch of practical stuff: protocols, mail clients, browsers, remote session, port forwarding, PPP and some cool tools too. The most important thing you learn is how to troubleshoot. Noobs with a little effort can get a L1 job and then move on to make the fat coin somewhere else. My L2's were supportive and the schedule was flexible. Get to work at home.
The pay sucks! and you're asked to do a lot for little pay. You're busy often with back2back calls. The weird guy at work can be one of your L2's. Hanging up on customers because they curse is probably frowned upon. Impersonal in that you don't have work friends when you work at home. The metrics by which your calls are measured may be difficult for some. Once you get the hang of it (3-4mo.), you quickly get burned out.
- 1.09 Mar 2015Technical SupportCurrent Employee
Easy work, felxible schedule, working at home is cool.
You are a robot. You Will never advance. Pay is awful even if you get to the admin side you will Never make enouenough survive2
- 3.028 Aug 2021Technical Support SpecialistCurrent Employee, more than 10 yearsAustin, TX
You learn real help desk skills and support knowledge.
The juice just isn't worth the squeeze. This is about the pay vs work model they run. it is all about the profits over the agents. It did not use to be this way. The company has HIGH potential to make great money and pay competitively they just don't for some reason.
- 1.024 Jul 2019TSRCurrent Employee, more than 3 years
Work from home. The actual work is fairly easy.
-Pay is WAY too low for the amount of stress involved (or for ANY tech job for that matter). -Be prepared to deal with some of the most uneducated people in existence. ('Whats a power cord?') -Hour cuts during times of mass hiring. (Youll get cut to 10 hours or less while they are in the process of hiring 30+ more people, if you done have PERFECT stats.) -No excused absences, A week in the hospital will cost you your job, even with excessive documentation, unless you can plan your medical emergency a month in advance. And its not just medical they wont excuse, its anything. -Expect to go years without a raise. -Advancement requires double the work in the next position, with virtually no pay increase (less than 5%)4
- 5.02 Sept 2022Anonymous EmployeeCurrent Employee
Good People and potential for growth
Communication with Directors and above is adversarial from an employee standpoint. Open Door policy is an open door to be shut down and find people who do not want to look for anything new. Pay is pretty low in comparison to 90% of call centers espcially in a manager and above role. Benefits are expensive in comparison to pay.