OneSupport Employee Reviews about "low pay"

Cons

Not organized and low pay

Cons

The pay isn't worth getting yelled at by people who are frustrated with wait times. We're required to be on a call no less than 5-10 minutes and when we need help from someone on the team, no one is ever available. the training is only 2 weeks and we spent the 1st 3 days learning nothing, so jumping into work is confusing. Alot of times instead of getting help or a good answer from a higher up, we were always told to transfer the customer to a number that was always busy or never called them back. truly not a good company to work for unless youre desperate. I shouldnt get in trouble for going to the restroom, and if youre pregnant, they dont care, theyll still ask why you used the bathroom twice in an hour.

Cons

Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through. I've had a situation where customer service dumped a customer on me becuase he said he could not believe that the internet service would not be turned on until a certain date. Well customer service is the one who sets the date for activating internet. Then we have to deal with the irate customer. Just horrible communication customer service and tech support.

Cons

The pay sucks! and you're asked to do a lot for little pay. You're busy often with back2back calls. The weird guy at work can be one of your L2's. Hanging up on customers because they curse is probably frowned upon. Impersonal in that you don't have work friends when you work at home. The metrics by which your calls are measured may be difficult for some. Once you get the hang of it (3-4mo.), you quickly get burned out.

Cons

You are a robot. You Will never advance. Pay is awful even if you get to the admin side you will Never make enouenough survive

Cons

The juice just isn't worth the squeeze. This is about the pay vs work model they run. it is all about the profits over the agents. It did not use to be this way. The company has HIGH potential to make great money and pay competitively they just don't for some reason.

Cons

-Pay is WAY too low for the amount of stress involved (or for ANY tech job for that matter). -Be prepared to deal with some of the most uneducated people in existence. ('Whats a power cord?') -Hour cuts during times of mass hiring. (Youll get cut to 10 hours or less while they are in the process of hiring 30+ more people, if you done have PERFECT stats.) -No excused absences, A week in the hospital will cost you your job, even with excessive documentation, unless you can plan your medical emergency a month in advance. And its not just medical they wont excuse, its anything. -Expect to go years without a raise. -Advancement requires double the work in the next position, with virtually no pay increase (less than 5%)

Cons

Customers are rude and the pay is not that great

Cons

Pay is low and advancement is limited

Cons

Communication with Directors and above is adversarial from an employee standpoint. Open Door policy is an open door to be shut down and find people who do not want to look for anything new. Pay is pretty low in comparison to 90% of call centers espcially in a manager and above role. Benefits are expensive in comparison to pay.