NexRep Employee Reviews about "talk time"

Cons

Too much scripting and the pay is 25 cents per talk time. Only the Teir 1 agents get commission even though we all do the same job. We are all suppose to meet a certain quota even when we are not given any hours. Cheap labor, only about 2% of all workers get fair pay. You will schedule 8 hours and only get maybe 1 and a half hours of talk time. Calls are routed to Tier one agents and new agents suffers. Bad thing is you are penalized for complaining.

Cons

Everything is a con. This company is a complete joke since they brought in all former LiveOps people to run it. They send out emails begging agents to post reviews on here to try to overcome all the honest negative reviews. The negative review are the only honest ones out there. Pay is constantly wrong, system issues galore, higher ups that have no clue what they are doing is just the tip of the iceberg. They promise big money and a lot of hours but most of the year you are lucky to see a few blocks available on the schedule to be able to schedule your hours. If you are inbound be prepared to sit for very long periods of time without a call which means you are NOT getting paid since it is commission only based on sales and/or talk time. Only the select agents that they call the 'elite' actually get anything. There are a lot of messages sent to agents begging them to work and phone calls made as well. Getting a phone call from the company begging me to work is not what I signed in for as an independent contractor.

Cons

Broken promises, low pay .20 a minute per talk time so if you're not talking you do not get paid

Cons

The 15 hours required every week is talk time, not work time, so you have to work about 17-20 hours to put in the 15 hours of talk time.

Cons

In down times you sit at your computer and do not make any money if no calls come in. Pay rate is .25 per talk time when I worked there. For me I did not like having to push customers to purchase extra items, especially the elderly because I knew they could not afford it.

Cons

I have spent months giving excellent reviews of Nexrep. I was completely misguided by this company and now that I know the real truth I am not going to continue to be supportive. I worked in outbound. We would call back customers who had called in about the product but didn't purchase it. At least that was the premise. At least 25% of the calls I made were to people who had already purchased the product. And a good amount of those were folks who wanted to know were it was or to complain about it. We were supposed to tell people 3-4 weeks on the Pressure Cooker. Well if you read any reviews at all people are complaining that months are passing and they have not receieved nothing yet. 3-4 months. Same with the Hair Extensions. And the Hurricane Mop. 95% of the calls about it were complaints or people wanting to know where it was. We were supposed to tell people they got upgraded to priority 3-5 days and it was a lie. So that is my biggest con. That they expected us to lie to people. Also to "assume the sale". Meaning you told customers about a available add on items and "assumed" they said yes. So a lot of those calls were also people wanting to know why they were charged $400 for a mop!! And then the clubs.....if you research them the reviews are full of people complaining. And yet we need to bully people into taking them. Or just do what the "top" agents do and add them on. They expect you to maintain a certain % of club sales.....even though 3 of the products do not have a club offer attached. Yet that doesn't matter. You are required to contract 15 hours a week. But they don't tell you that is talk time. Which is only when you are actively talking to the customer. And that is how they pay you as well. And no one ever tells you that in training or otherwise. It is only when you notice you are being shorted hours and ask that they tell you. There is favortism galore. Every week the same agents work under 15 hours. Or have low club %. Yet they pick and choose who to penalize. The agents who are facebook friends with the supervisors.....well in most companies that isn't allowed. The turnover is immense. Out of an easy 170 agents there are about 10 who are still there from when I started 6 months ago! Doesn't that tell you something? They claim you are an independent contractor and not an employee yet they don't follow the laws regarding that. Especially on the newer campaign. But that is another matter. They owe me for 6 hours, which I can prove, but ignore all emails. They pretend to be your friend but once you are gone, well, you learn quickly who your friends are. And this is not a disgruntled employee. More like disappointed at how blind I was. And I had been looking for a new job anyway. I felt horrible selling people products like the hurricane mop or secret extensions, or clear tv. Or "assuming the sale" (which I never did) to make money yet rip customers off. So if you want a work from home job I advise you to research really well about this company. And the products. And the clubs. Ask why they are hiring so often and have such hire turnover. And look long and hard at the independent contractor description as defined by the IRS.

Cons

There are not a lot of calls

Cons

low pay you only get paid per minute and talk time only

Cons

very low pay based on talk time per minute and commissions only. They make it very difficult to move up to a level where you are able to sell higher commission products.