NexRep Employee Reviews about "talk time"
66% would recommend to a friend
(17 total reviews)
66% approve of CEO
Found 17 of over 942 reviews
Updated 14 Nov 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great opportunity to work from home with a flexible schedule." (in 127 reviews)
- "Flexible Schedule and Ongoing Support Available" (in 43 reviews)
- "Flexible hours and script." (in 39 reviews)
- "Management is great." (in 29 reviews)
- "The people I work with are great and we all get along wonderfully." (in 23 reviews)
- "The only real con is that the pay is low; and it is low compared to other companies that are similar" (in 98 reviews)
- "Be prepared for unpaid training." (in 47 reviews)
- "pays every 2 weeks and no benefits but other than that I have not seen any cons" (in 20 reviews)
- "The managers were also fired." (in 9 reviews)
- "poor communication" (in 8 reviews)
Reviews about "talk time"Return to all Reviews
- 1.020 Apr 2022Inbound Sales RepresentativeFormer Contractor, less than 1 yearMiami, FL
Work time is flexible, work when you want.
Too much scripting and the pay is 25 cents per talk time. Only the Teir 1 agents get commission even though we all do the same job. We are all suppose to meet a certain quota even when we are not given any hours. Cheap labor, only about 2% of all workers get fair pay. You will schedule 8 hours and only get maybe 1 and a half hours of talk time. Calls are routed to Tier one agents and new agents suffers. Bad thing is you are penalized for complaining.
- 1.09 Jan 2019Inbound Sales for As Seen On TV ProductsCurrent Employee, more than 3 yearsHouston, TX
you can make your own schedule
Everything is a con. This company is a complete joke since they brought in all former LiveOps people to run it. They send out emails begging agents to post reviews on here to try to overcome all the honest negative reviews. The negative review are the only honest ones out there. Pay is constantly wrong, system issues galore, higher ups that have no clue what they are doing is just the tip of the iceberg. They promise big money and a lot of hours but most of the year you are lucky to see a few blocks available on the schedule to be able to schedule your hours. If you are inbound be prepared to sit for very long periods of time without a call which means you are NOT getting paid since it is commission only based on sales and/or talk time. Only the select agents that they call the 'elite' actually get anything. There are a lot of messages sent to agents begging them to work and phone calls made as well. Getting a phone call from the company begging me to work is not what I signed in for as an independent contractor.20
- 2.016 Feb 2021Customer Service RepresentativeCurrent Employee, less than 1 yearMobile, AL
Work at home Set your own schedule
Broken promises, low pay .20 a minute per talk time so if you're not talking you do not get paid2
- 5.014 Aug 2016Anonymous EmployeeCurrent Employee
Pay is always accurate and on time! Supervisors truly desire to see success and help with so many aspects of the sales. I had never done sales when I began working and they have encouraged and helped me the entire way.
The 15 hours required every week is talk time, not work time, so you have to work about 17-20 hours to put in the 15 hours of talk time.2
- 3.028 Jul 2021Sales AgentFormer Employee, less than 1 yearFort Wayne, IN
Working from home. Friendly, sometimes comical chat between agents. Helpful in chat when you have questions. Most customers are very nice.
In down times you sit at your computer and do not make any money if no calls come in. Pay rate is .25 per talk time when I worked there. For me I did not like having to push customers to purchase extra items, especially the elderly because I knew they could not afford it.1
- 1.029 Aug 2014Outbound Sales Agent Work From HomeFormer Contractor, less than 1 yearPortland, ME
I honestly loved this company in the beginning. You can make your own hours as long as it is a minimum of 15 a week. However they neglect to tell you that is 15 hours of talk time, not scheduled time. They never make that clear to you. So the flexibility is a pro. You can also make money. I averaged $15-$17 an hour. And I did it by treating the customers as people and respecting their wishes. NOT by badgering them with upsell after upsell (Zumba had ten upsells!!) even when they say please stop. I had numerous people tell me they hung up the first time because the agent kept trying to get them to buy more stuff and all they wanted was the product. So of course I am going to make the customer happy. But Nexrep doesn't like that. They want each script read verbatim. Even if the script doesn't have the response for that situation. But this is supposed to be pros......so flexibility. The ability to work from home. And income potential.
I have spent months giving excellent reviews of Nexrep. I was completely misguided by this company and now that I know the real truth I am not going to continue to be supportive. I worked in outbound. We would call back customers who had called in about the product but didn't purchase it. At least that was the premise. At least 25% of the calls I made were to people who had already purchased the product. And a good amount of those were folks who wanted to know were it was or to complain about it. We were supposed to tell people 3-4 weeks on the Pressure Cooker. Well if you read any reviews at all people are complaining that months are passing and they have not receieved nothing yet. 3-4 months. Same with the Hair Extensions. And the Hurricane Mop. 95% of the calls about it were complaints or people wanting to know where it was. We were supposed to tell people they got upgraded to priority 3-5 days and it was a lie. So that is my biggest con. That they expected us to lie to people. Also to "assume the sale". Meaning you told customers about a available add on items and "assumed" they said yes. So a lot of those calls were also people wanting to know why they were charged $400 for a mop!! And then the clubs.....if you research them the reviews are full of people complaining. And yet we need to bully people into taking them. Or just do what the "top" agents do and add them on. They expect you to maintain a certain % of club sales.....even though 3 of the products do not have a club offer attached. Yet that doesn't matter. You are required to contract 15 hours a week. But they don't tell you that is talk time. Which is only when you are actively talking to the customer. And that is how they pay you as well. And no one ever tells you that in training or otherwise. It is only when you notice you are being shorted hours and ask that they tell you. There is favortism galore. Every week the same agents work under 15 hours. Or have low club %. Yet they pick and choose who to penalize. The agents who are facebook friends with the supervisors.....well in most companies that isn't allowed. The turnover is immense. Out of an easy 170 agents there are about 10 who are still there from when I started 6 months ago! Doesn't that tell you something? They claim you are an independent contractor and not an employee yet they don't follow the laws regarding that. Especially on the newer campaign. But that is another matter. They owe me for 6 hours, which I can prove, but ignore all emails. They pretend to be your friend but once you are gone, well, you learn quickly who your friends are. And this is not a disgruntled employee. More like disappointed at how blind I was. And I had been looking for a new job anyway. I felt horrible selling people products like the hurricane mop or secret extensions, or clear tv. Or "assuming the sale" (which I never did) to make money yet rip customers off. So if you want a work from home job I advise you to research really well about this company. And the products. And the clubs. Ask why they are hiring so often and have such hire turnover. And look long and hard at the independent contractor description as defined by the IRS.19
- 2.014 Sept 2017Anonymous EmployeeFormer Employee
work at home ,flexible schedule
very low pay based on talk time per minute and commissions only. They make it very difficult to move up to a level where you are able to sell higher commission products.4