Mailchimp Reviews | Glassdoor.ie

Mailchimp Reviews

Updated 27 October 2018
64 reviews

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4.5
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Mailchimp Founder/CEO Ben Chestnut
Ben Chestnut
55 Ratings

64 Employee Reviews

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Pros
Cons
  • "The company is growing fast, and like any growing business, things can change at a break-neck pace" (in 3 reviews)

  • "Some of the pros I listed aren't as significant in customer support positions" (in 3 reviews)

More Pros and Cons

  1. "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mailchimp full-time (More than 3 years)

    Pros

    all the best company really fun

    Cons

    not really i could recall as if now

    Advice to Management

    not really


  2. "Good place to work, great for Atlanta"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mailchimp full-time

    Pros

    Lots of exciting work opportunities, fast paced, constantly changing so you won't get bored, kind and enjoyable people to work with, well compensated especially for Atlanta. Amazing benefits, super fun place to work, great offices and an inspiring company mission. Enough autonomy and opportunity to explore things that excite you and make a name for yourself.

    Cons

    Going through a lot of changes so you need to be comfortable with having a different job every 6 months. Hiring lots of new leadership so opportunities can be limited. Career pathing is immature; ambiguity when it comes to how to grow and gain more responsibility in the company.

  3. "Best place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mailchimp full-time (More than 5 years)

    Pros

    MailChimp earnestly cared about its employees. They invested so much time and resources into the growth of its employees. It was a fun place to work. Management was accessible, open, and willing to listen.

    Cons

    The open office was challenging. There were a lot of loud people which made it hard to focus on work sometimes.

    Advice to Management

    Always stay open to feedback and remain humble.


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mailchimp full-time

    Pros

    Very positive culture, growing fast but doing a good job at it

    Cons

    Still figuring some parts of process out, different teams have very different culture sometimes


  5. Helpful (4)

    "Challenging, exciting tech company filled with genuine people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Atlanta, GA (US)
    Former Employee - Tech Support in Atlanta, GA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mailchimp full-time (More than a year)

    Pros

    Deciding to work for MailChimp was one of the best major life decisions I've made. I was hired as a technical support agent. In that time, I was challenged and pushed to my limits, and I learned SO much. I developed an abundance of technical skills and knowledge, I became an excellent problem-solver, and my written communication skills improved. Not only that, but I also learned a lot about myself (sounds cheesy, I know.) The role was so incredibly varied that I quickly figured out what I liked and didn't like about it, and used that knowledge to figure out where I wanted to go from there. I worked hard to excel in my role, and eventually I applied for and received a promotion to do a different job that I enjoyed even more.
    That job was also challenging, but in entirely new ways, was incredibly rewarding, and solidified my idea of where I want my career to go.
    Throughout my time at MailChimp, I was always surrounded by supportive, kind people. I think that's the best part about MailChimp, even better than the generous benefits and competitive pay, the opportunities for growth & personal development, the snacks, etc.... The people are just great, and the culture allows for you to feel comfortable getting to know just about anyone, and that makes it tough to be unhappy :)

    Cons

    I was at MailChimp during a transitional period of fast growth and big changes, and not always for the better. There were some unpopular decisions made that affected a lot of employees -- granted, these were changes that were necessary as a result of MailChimp's unprecedented growth, but they were not always implemented smoothly, and many people felt their voices were not heard. Fortunately, MailChimp has an incredibly open culture, so I hope that people currently there continue to feel that they can voice such grievances.

    Advice to Management

    While I was there, I saw big improvements in top-down and cross-departmental communication. Continue to focus on that, since as the company continues to grow and spread across multiple locations, communication will likely continue to be a struggle.


  6. Helpful (1)

    "A company that treats its employees with respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mailchimp full-time (Less than a year)

    Pros

    Pros:

    - My wife and I both work and have a young boy to take care of. I LOVE that I work for a company that respects that. Flexible scheduling and telecommuting options have helped my wife and I respond to emergencies, game-day traffic, and winter weather.
    - Co-workers are friendly with each other, and I have developed great relationships with my fellow chimpers.
    - My co-workers are actually excited about the work they are doing, and it's contagious!
    - The leadership at MailChimp takes time to breath. In my early days here we paused business to have an open forum discussion with all employees about a national tragedy. 2 hours of paused productivity just to let their employees blow off steam. This is nothing I have ever experienced before.

    Cons

    - The company has added employees at a breakneck pace, it can be hard to hit a stride when there are always new employees to on-board.
    - With the number of new employees starting on a weekly basis, the organizational structure of your team can look totally different after just a few months. It can make you wonder about your place in it, and you can start to become curious about where your own growth comes from.

    Advice to Management

    Keep doing what you're doing!


  7. "Customer support technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mailchimp full-time

    Pros

    It’s a lot of things I can say about this company. One thing in particular is that I miss my co-workers. Some of the most interesting, intelligent and beautiful souls are employed here. Get to know your coworkers as they can be a lifeline.

    Cons

    Management could be a lot better and should consider employees when making big decisions that could affect them.

  8. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Atlanta, GA (US)
    Current Employee - Technical Support Specialist in Atlanta, GA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mailchimp full-time (Less than a year)

    Pros

    Great people, great work environment, they take really good care of us

    Cons

    There are no cons here


  9. "I love it here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Technician
    Current Employee - Customer Support Technician
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mailchimp full-time (More than a year)

    Pros

    The C-level guys are still down to Earth and genuinely care about their employees & it shows.

    Cons

    None. This place is wonderful and I hope it only ever changes for the better.

    Advice to Management

    Keep listening hard <3


  10. Helpful (5)

    "So much growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Technician in Atlanta, GA (US)
    Current Employee - Customer Support Technician in Atlanta, GA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mailchimp full-time (More than a year)

    Pros

    Amazing benefits, 401k options, work from home flexibility, and a great company culture.

    Cons

    I would say the work from home options could be greater, but that's in the process now. Right now, Support has designated work from home days and flexibility in the event of emergencies, illnesses, etc. We'd love to see more completely remote options.

    Advice to Management

    I would love to see more completely remote options available.


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