Mailchimp Reviews | Glassdoor.ie

Mailchimp Reviews

Updated 20 March 2019
73 reviews

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4.4
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Mailchimp Founder/CEO Ben Chestnut
Ben Chestnut
61 Ratings

Employee Reviews

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Pros
Cons
  • "The company is growing fast, and like any growing business, things can change at a break-neck pace" (in 3 reviews)

  • "But it's hard for employees to actually listen hard when no one is telling them anything" (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not what it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer in Atlanta, GA (US)
    Former Employee - Senior Systems Engineer in Atlanta, GA (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mailchimp full-time (More than a year)

    Pros

    Bonuses are nice. Pay is decent. Work-life balance is real here.

    Cons

    Benifits are bad when you sit down and do the math. High deductible health insurance is fine for singles and twenty-somethings. You won't get promoted. Management doesn't listen to you.

    There are cliques everywhere and if you're not a "cool kid" or from ETSY you won't see forward progress.

    Tech stack is old and mismanaged in the name of "being boring".

    Advice to Management

    Stop playing favorites.


  2. "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Secretary in Atlanta, GA (US)
    Current Employee - Secretary in Atlanta, GA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mailchimp full-time (More than 3 years)

    Pros

    Great benefits and great company

    Cons

    None that I know of

    Advice to Management

    None that I can think of

  3. Helpful (10)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA (US)
    Current Employee - Anonymous Employee in Atlanta, GA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mailchimp full-time (More than 3 years)

    Pros

    - Fully paid benefits
    - Decent snacks
    - Generous 401k bonuses

    Cons

    - Low pay
    - Very difficult to move up internally
    - Managers actively retaliate against those who speak up, even for HR issues
    - Senior leadership is not open to feedback. Those who give it are blacklisted.

    Advice to Management

    None. I have lost all faith that management will change. Don't get on this sinking ship.


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineering Manager in Atlanta, GA (US)
    Current Employee - Software Engineering Manager in Atlanta, GA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mailchimp full-time (More than a year)

    Pros

    Good people, amazing benefits, really respect work life balance

    Cons

    Growing really fast and there are some pains as they make the jump to a large company


  5. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mailchimp full-time (More than a year)

    Pros

    Open, inclusive, fun, and just an overall great environment to work. Felt valued overall by my leadership and peer.s

    Cons

    Sometimes the opportunity to move to the next level isn't as readily available as some other younger tech companies.


  6. Helpful (3)

    "Excellent experience plus benefits!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Benefits, workmates, food, stuff, opportunities, bonuses,

    Cons

    Low base salary initially , limited work from home arrangements, not too many more pros than cons

    Advice to Management

    Doing a great job please keep listening to your employees while expanding. It is such an exceptional place to work.


  7. Helpful (10)

    "Great company culture with problematic management issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Technician in Atlanta, GA (US)
    Former Employee - Customer Support Technician in Atlanta, GA (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mailchimp full-time (More than 3 years)

    Pros

    Insurance benefits, maternity/paternity leave, casual work environment, no dress code (but keep it clean), open concept office, wonderful peers, fun events on the regular, amazing holiday party, extremely generous 401k bump each year, generous 8-10% bonus each year based on company performance, feminine hygiene products provided in all bathrooms, all dietary restrictions are respected and have available options in snack cabinets, medicine cabinet in every kitchen, lots of swag, very accepting team of all differences and backgrounds.

    Cons

    Zero communication between departments, very little communication from senior managers to their subordinates, micromanagement from managers to subordinates, little insight into the rational behind company goals, difficult to move up in the company, difficult to provide honest feedback without fear of retaliation, lower than industry average pay, only 5 days sick time a year and must provide doctor’s note after 3 consecutive days sick.

    Advice to Management

    Let your subordinates (especially in support) know why certain decisions are happening well before they happen and don’t foster an environment of fear. Agents are scared to be honest with management because that honesty leads to retaliation which scares other unaffected agents too. Micromanaging agents makes it difficult for them to do their jobs; plenty of people don’t believe they’re allowed to take breaks solely because of how much pressure managers put their subordinates under.

    Advice for HR: please don’t advertise a person’s full package (salary+pto+paid insurance+varying end of year bonus) as their actual total compensation. All of those things are nice but when employees are told that their actual compensation is all of those commodities combined rather than money that pays rent, it just proves that MailChimp relies solely on their culture to keep people and pay them less than what they would make elsewhere.

  8. Helpful (1)

    "No better company in Atlanta"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mailchimp full-time

    Pros

    - Very generous benefits, including 100% paid insurance for my family
    - Generally great experience with my managers. They've been very supportive.
    - Fun, startup-y culture, with a lot of the benefits of a large, profitable company.

    Cons

    - For better or worse, this is no longer a "startup." This comes with solid job security, and the company is massively profitable. However, advancement opportunities are infrequent.
    - Experiences vary pretty drastically from manager to manager.

    Advice to Management

    More opportunities for technical apprenticeship.


  9. Helpful (4)

    "Mid-level leadership often just means they've been around a while"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mailchimp full-time

    Pros

    - Senior leadership genuinely care about the quality of your life (10-20% bonuses that go straight into your retirement, solid health insurance that covers whole family, decent vacation time, etc.)

    - Work life balance is real and fully supported by leadership.

    - Nicest people I've worked with anywhere -- hands down!

    Cons

    - Company seems afraid to hire outside talent for higher up roles, so a lot of director level folks are just like, 5th year seniors - hanging around, but don't actually have the leadership abilities or experience - they've just been at Mailchimp forever and everybody likes them! They are nice ppl, like everyone here, but it is really hard to do your job when your leader is basically just an individual contributor who they didn't have another job for and no one had the guts to point out that that person is not ready. It is also just really sad to watch someone struggle and fail repeatedly in a role they are not ready for and see people get promoted into director roles where you know, and everyone around them knows they are going to fail.

    - Gossip. Never worked anywhere with so many whispered conversations. Feels like high school, at least in product management. Who is moving to what team? What team is going to be moved under another team? Your manager tells you that you are moving to a different team but but not to tell your teammates....then at lunch you chat with a soon to be ex- teammate and they tell you the secret their manager told them... People say "I don't know if i'm supposed to know this, but.." To me, this is a trickle down of having director level folks who are fluent in Mailchimp, but are not supported by senior leadership in getting the more training about how to lead teams.

    Advice to Management

    - Create new IC roles so that great individual contributors can keep moving up the ladder without being put into roles they are not trained or ready for.

    - Take a look at the fear of hiring folks from outside for higher up roles. And why on earth people don't get training when they move into those roles. It's a weird, small business that has been incredibly successful but that fear of outsiders and becoming like a "big" company is still there, and slowing the company down.

    - Give concrete, strategic reasons for staffing changes -- no one likes to feel like your leaders don't actually have a plan.


  10. "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mailchimp full-time (More than 3 years)

    Pros

    all the best company really fun

    Cons

    not really i could recall as if now

    Advice to Management

    not really