MAC Cosmetics Reviews | Glassdoor.ie

MAC Cosmetics Reviews

Updated Dec 9, 2019

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3.4
63%
Recommend to a Friend
73%
Approve of CEO
MAC Cosmetics CEO John Demsey
John Demsey
533 Ratings
Pros
Cons
More Pros and Cons
  1. "artist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at MAC Cosmetics full-time

    Pros

    a very good experience for make up

    Cons

    bad pay for the amount of work

    Advice to Management

    more training

    MAC Cosmetics2019-05-09
  2. Helpful (1)

    "Big focus on favoritism with this brand"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at MAC Cosmetics full-time for more than 5 years

    Pros

    So firstly I’m with Mac 5years as a retail artist. When you first start with them you are promised the world of artistry , plenty of career progression and a world of opportunities by the management. What you don’t realize is sadly this does not occur. The reality is you develop stress , anxiety and no social life! You work lates all the time due to understaffing on counter which they refuse to acknowledge! So... full time staff are pushed beyond their limits! The management are fake and completely staged! They have their favorites who they socialize with outside of work! Very unprofessional! It’s extremely inconsiderate of staff who work beyond their limits!While others are the managers pets! Even any positions such as a pro artist or doing management! That all comes down to the manager who either is your best friend or either is jealous of you and begrudging! So you’ll never progress no matter how much experience you have it’s based on friends! Who’s in the clique! I say I’ve spent most days crying in there! You are constantly fed negativity by management! Pulled off the floor and given out to infront of customers passing by! Their favorite thing to do is pull you off the floor and give you grief about things that happened 2/3 weeks ago! It’s a horrid environment to be in! If you are a make up artist I’d advise avoiding! The brand is far from artistry! It’s only all sales and stress! The customers we get are the most vicious you’ll ever encounter! It’s overall full of stress and negativity! Most staff end up taking time off it’s that bad!

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    Cons

    The discount is the only benefit!Brown Thomas is a nice store to work in

    Advice to Management

    Grow up and appreciate your hard working staff! No wonder nobody wants to stay! All the talented artists have left! It’s due to your egos and constant stress you bring on staff on the daily! Also be professional and stop socializing with your favs outside of work! It’s pathetic you are supposed to a manager and someone we look up to!

    MAC Cosmetics2019-08-26
  3. "Retail artist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at MAC Cosmetics full-time for more than a year

    Pros

    Free product, good training provided

    Cons

    Lack of support from management, unrealistic targets

    Advice to Management

    None, they don’t listen

    MAC Cosmetics2019-07-18
  4. Helpful (1)

    "Full time 5 years"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Artsist in Cork
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MAC Cosmetics full-time for more than 5 years

    Pros

    Skill sharing was great, updates were amazing, Christmas present was always a nice touch

    Cons

    Could very clicky including management with staff. Not very family friendly

    Advice to Management

    Start valuing employees a little more especially ones with small children by showing more flexibility in hours and days etc. only reason I left and I was a high performing employee. Also place more emphasis on people management and integrity when hiring counter managers rather than leaving it to people in the clicks to hire their friends

    MAC Cosmetics2018-11-28
  5. "Makeup Artist"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Makeup Artist in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MAC Cosmetics part-time for more than a year

    Pros

    You get so much training and monthly updates on products

    Cons

    Targets can be quite high on quieter days and often unachievable

    Advice to Management

    Great job on training

    MAC Cosmetics2018-05-24
  6. Helpful (1)

    "Worst working environment ever"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Makeup Artist in Dublin, Dublin
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at MAC Cosmetics full-time for more than 3 years

    Pros

    The staff generally are amazing and supportive of each other, brown thomas itself is lovely to work in, learning to deal with different clients etc

    Cons

    Discount is nothing like in mac America, some managers cause an atmosphere or of pressure, criticism of appearance (nothing to do with macs guidelines) Constant "meetings" about performance but little real support, At training they make it seem you will actually have artistry rotation however on the shop floor never possible (except if your a manager or a favourite of the manager heading out on a Saturday night... you'll do "artistry rotation" Constantly seeing staff in tears from nit picking- managers and visiting managers stand in corners glaring whilst your with a customer and then send the supervisors over with their notes (as if nothing else to be doing) Managers will be like hawks going around waiting to catch you out ease dropping on conversations with customers waiting on you to say something wrong

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    Advice to Management

    Change how you treat staff to improve moral and maybe mac won't be losing customers to competitors

    MAC Cosmetics2017-05-20
  7. "Retail Artist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Doesn't Recommend

    I have been working at MAC Cosmetics full-time for more than a year

    Pros

    Amazing products. Inspiring training Free products Lovely team

    Cons

    Awful work/life balance due to unsociable hours Almost impossible to progress, if you want to be a trainer you could be waiting at least 5-10 years with no guarantee Pay-freeze so stuck on same low wage no matter how long you are there Increasing competition from newer brands and online shopping means targets are very unachievable

    Advice to Management

    Stop targeting certified artists while they are doing appointments as it lowers morale and discourages newer artists from wanting to get their certs

    MAC Cosmetics2017-01-16
  8. "Overall Really fun and educational"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Makeup Artist in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at MAC Cosmetics part-time for less than a year

    Pros

    The job allowed you to work with makeup non-stop, meet new people, the staff were really friendly and chatty, the environment was really chilled, and fair

    Cons

    some of the management could have improved but they were lovely either way. You would be made to feel guilty if you couldn't come in due to sickness etc, as your target would of course stay the same no matter how many days of the week you had off.

    MAC Cosmetics2019-12-04
  9. "Good"

    StarStarStarStarStar
    Former Employee - Retail Makeup Artist 

    I worked at MAC Cosmetics part-time

    Pros

    Good discount, friendly colleagues, no uniform

    Cons

    More holidays, more weekends off

    MAC Cosmetics2019-12-01
  10. "MUA"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Specialist in Richmond, VA

    I worked at MAC Cosmetics part-time for more than 5 years

    Pros

    Free makeup, get to practice a ton on many different skin types and tones

    Cons

    You have to wear a minimum amount of makeup/products that is insane

    MAC Cosmetics2019-12-10
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