John Lewis & Partners Employee Reviews about "head office"

Updated 3 Jun 2020

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3.9
75%
Recommend to a Friend
99%
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John Lewis & Partners CEO Sharon White (no image)
Sharon White
35 Ratings
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Reviews about "head office"

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  1. "Some great people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Partner 
    Recommends
    Neutral Outlook

    I worked at John Lewis & Partners full-time for more than a year

    Pros

    Some really great people Some of the management were extremely supportive and would help you achieve goals you set yourself Had some lovely customers

    Cons

    Head office siding with the customers over staff regularly Way too many customers take advantage of the loopholes and lax management to get freebies and discounts

  2. "Political and slow moving"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - FP&A Manager in London, England
    Doesn't Recommend

    I worked at John Lewis & Partners full-time for more than 5 years

    Pros

    Pride in the brand and great discount

    Cons

    Head office finance function is political, bureaucratic and elitist

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  3. "Good Company to work for"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Menswear Merchandiser in Hong Kong
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at John Lewis & Partners full-time for more than a year

    Pros

    You are a partner, a co-owner of the business. Great company team events, investment in partners to continuously develop their skills

    Cons

    No PLM system, unorganized ways of working with the UK head office

  4. "Lost it's way"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assurance in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at John Lewis & Partners full-time for more than 10 years

    Pros

    Great brand, Great leaders out in Operations, Great benefits

    Cons

    It's no longer any different to anyone else. Partners don't feel like co-owners and the priorities on leaders isn't to run it any differently. Poor leadership in head office environments

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  5. "Great company all round, a better way of doing business"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of Merchandising in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at John Lewis & Partners full-time for more than 8 years

    Pros

    Co-owned company with Partners working hard together to drive shared bonus. Inclusive culture and clear values

    Cons

    Head office temperature not always great

  6. "Senior Presentation Designer - Home"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Presentation Designer - Home in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at John Lewis & Partners full-time for more than 10 years

    Pros

    Young vibrant team, who will enhance the customer shopping journey.

    Cons

    ‘Head Office Teams’ have recently been restructured resulting in many changes, due to a cost cutting exercise.

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    John Lewis & Partners Response

    February 8, 2019Development Manager, Resourcing

    Thanks for taking the time to review John Lewis and Partners. It's great to hear your time with us was valued and you had a great team around you who truly make a difference for customers. It's no hidden fact that retail is undergoing some of it's most turbulent times ever, and John Lewis & Partners is not isolated by this disruption, however the business is in a really strong position thanks to the steps taken by Partners to protect and strengthen the brand and make a real tangible difference for customers such as those within the team you worked in. Thanks again for your honest review of John Lewis & Partners.

  7. Helpful (2)

    "A laid back retail job (as far as retail can be laid back)"

    4.0
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service 
    Doesn't Recommend
    Negative Outlook

    I worked at John Lewis & Partners part-time for less than a year

    Pros

    Everyone is in the same boat as you

    Cons

    Career prospects are quite low - you won't progress unless you work in head office. I knew someone who had worked for 3 years+ with no advancement

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  8. Helpful (6)

    "Help!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Section Manager in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at John Lewis & Partners full-time for more than 10 years

    Pros

    Good Benefits such as Odney and Brownsea Castle. Used to be good for progression and learning, now you get stuck and no where to go.

    Cons

    Poor pay, it only goes up by max 2% if your lucky, once I got 13p and hour rise! Even with 20 years experience in IT, learning and development and Management you get stuck in a store and you won't escape. They go on about better jobs for Partners, but they don't value experience or views. Bonus and profits have dived and daily you get involved in sorting customers deliverys which have gone wrong and no one takes responsibility! Jobs you apply for are earmarked for Partners already in those teams and you have no chance of breaking through. You take your time and money going to these but they are a waste of time. Silver medalist pot is pointless as when you pass the benchmark no one calls you or invites you for a chat about the job! What's the point! They no longer care about Partners and waiting for feedback for interviews is a nightmare... Sometimes you wait 14 days for an answer on your application, very down heartening . I loved this business so much however it is now full of disappointment and regret. Everyone will realise in the end that there is no progression, opportunities or real tangible learning. Visits from Head office Partners, make you feel inferior and dismiss any ideas of improvement... They have to prove every project will work regardless of the results or partner experience. Work life balance is zero as a manager and you get emails and messages on your day off

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    John Lewis & Partners Response

    February 18, 2019Development Manager, Resourcing

    Thank you for taking the time to share your views on working for John Lewis and Partners. There are a number of things you have raised that I would be really interested in learning more about from your experience. Please feel free to contact me at resourcing.socialmedia@partnershipservices.co.uk to help me better understand the experiences that have influenced this review.

  9. "JL Culture"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at John Lewis & Partners full-time

    Pros

    Cheap food on offer for partners

    Cons

    Poor management in head office

    Continue reading

    John Lewis & Partners Response

    December 7, 2018Development Manager, Resourcing

    It's really disappointing to read this review and see a low star rating for your experience during your time with us. If there is any more information you'd like to share then please do get in touch with us at resourcing.socialmedia@partnershipservices.co.uk Thanks for taking the time to leave a review.

  10. "Org Change Manager"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Org Change Manager in London, England
    Recommends

    I have been working at John Lewis & Partners part-time for less than a year

    Pros

    Discount card! Work life balance is respected

    Cons

    The Head Office is a bit chaotic but means well

    John Lewis & Partners Response

    October 17, 2018John Lewis

    Thank you for this review. I am pleased to hear that you are able to achieve a good work life balance in your role and that you appreciate the benefits of the Partnership discount. For many Partners this is a great opportunity to take advantage of. If you have ideas on how Head Office could be improved please share these with your manager or with your Partner Voice representative. If you would prefer you can email resourcing.socialmedia@partnershipservices.co.uk and this can be passed to the most relevant team.

Found 30 reviews