Itsu Reviews

Updated 2 Mar 2021

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3.7
60%
Recommend to a Friend
73%
Approve of CEO
Itsu Founder Julian Metcalfe (no image)
Julian Metcalfe
54 Ratings
Pros
  • "Flexible working hours, free food(in 27 reviews)

  • "Free lunch, fast pace, ability to work in other places(in 13 reviews)

Cons
  • "long hours, stressful, lower management not(in 10 reviews)

  • "pretty hard work; always on a rush; high stress level(in 9 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Helpful (3)

    "General manager"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Itsu full-time

    Pros

    Quarterly bonus, good opportunities to grow

    Cons

    Stressful, too much pressure from the senior management

  2. "Best place for young people"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Itsu full-time for more than 3 years

    Pros

    Can get long hours so that’s good

    Cons

    You don’t have a life


  3. "Team Member"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Itsu full-time for more than a year

    Pros

    Progression, opportunities, Benefits, diversity, culture

    Cons

    Salary, Schedule, management, contract, shifts

  4. COVID-19

    "very nice people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Itsu full-time

    Pros

    very good support during Covid when i had questions and needed help in normal times, a lot of very nice people work in my shop and also in office good training with often pay reviewed, free healthy food, paid breaks, bonus

    Cons

    not often weekend off, off mainly during the week as my shop is busy during weeked

  5. "Hard work, ok money"

    4.0
    Current Employee - Team Leader in London, England

    I have been working at Itsu full-time

    Pros

    Paid breaks and free lunches

    Cons

    Impossible standards and hard work

  6. "Good company for a first job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Itsu full-time for more than a year

    Pros

    Very good organisation, putting the hygiene on the top of procedures, great food, good perks.

    Cons

    Normally shorten in people making work a bit stressful, adding a lot of hours and responsibilities to the staff. Career growth depends of the friendship you have with your managers.

    Continue reading
  7. "Good for a first job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Itsu full-time for more than a year

    Pros

    Flexibility. Good to get experience

    Cons

    Management is not always good

  8. "Great company to develop a career with in a short period of time"

    5.0
    Former Employee - Team Leader Service 

    I worked at Itsu full-time

    Pros

    Chances of career progress are great.

    Cons

    Busy hours can be very stressful and overwhelming.

    Continue reading
  9. "Cool brand, lots of room for improvement"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Graphic Designer in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Itsu full-time for more than a year

    Pros

    Cool brand, recognised and trusted. Good head office culture, good people and teams. Good perks and career development opportunities.

    Cons

    Poor efforts in diversity and inclusion, especially in head office. Disorganised executive / directors level, things change too often. Poor communication between departments.

  10. "Front of house staff"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Itsu full-time for more than 3 years

    Pros

    Flexible hours, good team and management. Free food on shift. Easy to get promoted

    Cons

    Dealing with annoying customer and complaints

    Itsu Response

    December 21, 2020Central HR Manager

    Thank you for your review! It is great to hear championing our 'grow' value, which means that we enable our employees to progress and grow in our Family Tree. We appreciate that dealing with customer complains might be challenging at times, so if you need further support please do not hesitate to contact your Operations Manager! They would love to give you tips. Thank you

Viewing 1 - 10 of 178 English Reviews
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