IG Reviews | Glassdoor.ie

IG Reviews

Updated Nov 24, 2019

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3.4
62%
Recommend to a Friend
84%
Approve of CEO
IG CEO June Felix
June Felix
31 Ratings
Pros
  • "Free fruits and nice wall paper in the toilets(in 33 reviews)

  • "Wonderful company, good benefits, inspirational employer(in 19 reviews)

Cons
  • "Attempts to improve usually fail due to lack of support from senior management and procrastination from all involved(in 31 reviews)

  • "No career progression, or just for select few(in 22 reviews)

More Pros and Cons
  1. "Amazing people, less amazing progress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Scientist in City of London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at IG full-time for more than 3 years

    Pros

    Lovely people, relaxing environment, interesting work, great location

    Cons

    Slow decision making, lack of python support

    Advice to Management

    Be bold enough to make decisions when necessary and back your staff when they ask for tools to do their jobs

    IG2019-11-25
  2. "Working at IG"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at IG full-time

    Pros

    Very good company, Good management, scope for growth and learning, excellent package and bonuses, work life balance

    Cons

    none I can think of

    IG2019-11-13
  3. "Amazing place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - New Business Development in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at IG full-time for more than a year

    Pros

    Good structure to learn, great people

    Cons

    Can get repetitive after a few years

    IG2019-10-31
  4. Helpful (2)

    "Toxic company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at IG full-time for more than a year

    Pros

    Nice office and many friendly people.

    Cons

    Extremely toxic culture and unbelievable incompetence among senior management.

    IG2019-11-09
  5. Helpful (2)

    "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at IG full-time for more than 5 years

    Pros

    Friendly colleagues and nice environment to work in.

    Cons

    Not much career opportunities and no yearly salary increment. Does not value loyalty.

    IG2019-10-26
  6. "They ask to Resign and than turn down the offer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - QA Automation Engineer in Bangalore
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at IG full-time for less than a year

    Pros

    worst they dont have any pros as such its like

    Cons

    they asked me for documentation and say you can resign from your company after 15 days they said they are not have budged to Hire you its like i have resign and than they said they can not hire its truly unprofessional Organization in Bangalore Beware they Ruin the Carrier of people

    Advice to Management

    dont say you are hiring close you office

    IG2019-11-19
  7. Helpful (2)

    "Worst company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager in Melbourne
    Doesn't Recommend
    Negative Outlook

    I worked at IG full-time for more than a year

    Pros

    No Pros all Cons - sinking ship

    Cons

    Morally corrupted, management are gang of thugs

    IG2019-11-14
  8. "IG Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at IG full-time for more than a year

    Pros

    Good work location, hot desks and mostly all nice people to work with.

    Cons

    Low pay comparative to the industry, micromanagement and high staff turnover.

    IG2019-10-09
  9. Helpful (2)

    "Avoid if you value your mental health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at IG full-time for more than 3 years

    Pros

    Nice people to work with Good location Regular booze-fuelled events

    Cons

    A 45-year-old company that says it is like a startup to explain away why it has zero procedures in place. Training is unstructured, undocumented, lacking, and done on an ad hoc basis by overworked colleagues when they have a spare second. As there is no manual, you’ll have to guess answers and be told you’re wrong. Negative reinforcement is the key here. Your workload is literally overwhelming. Your... contract quotes a 38 hour week plus reasonable overtime however you’ll immediately be rostered 40 hours. You’ll have to get there early too and leave later as the hot desk policy means you will pack and unpack each day. If you get stuck on a long phone call that’s your own fault. If you’re on the Premium team, client events are in your own time on a weeknight, so there’s usually 5 hours of unpaid overtime there. When it’s busy, or there is a system outage (there’s been 3+ in the last 6 months) it’s all hands on deck, and you’ll be told to work through lunch with no break. However, don’t worry as you’ll get a delicious grill’d burger for lunch instead of being paid overtime. You’ll be asked to run diversity networks which is excellent. The downside is these are also in your own time with zero time in lieu given. Work/life balance is lacking so severely to the point that staff turnover is ridiculously high. The mental health of the remaining staff is compromised, and the lacklustre counselling service is useless. You will start as early as 5:45am in the winter, meaning that you can kiss your social life away in the evenings. There were times I’d finish at a client event at 10:30pm and had to start the next day at 6:30am. Ask to see your KPIs BEFORE you start. You’ll notice you’re required to go see clients but at the same time complete a certain number of calls per day. How these are recorded is negligently lacking, so you’ll often be told you’re doing a poor job even though you’re working yourself to the bone. KPIs are given to you late in the quarter and sometimes are noticeably different. KPI reviews are completed so long after the quarter finishes. Commissions are paid another 3 months later, so they lose any meaningful connection to the quarter you earned them in. Although you’ve done the work, you need to remain at IG when the bonuses/comms are paid, or you will forfeit these. The priority is converting clients to Professional, no wait it’s to get referrals, no wait it’s contacting clients about something urgent like a margin change, no wait it’s answering calling clients quickly. Get used to conflicting and shifting priorities. The stress this causes is considerable. The amount of admin required is positively ridiculous and has a negative effect. For example, you’ll need to document the same conversation in four separate areas. This dramatically slows staff down with management conceding they can do little about it. Managers are arrogant and dismissive about this and have no experience in the role they’re criticising you about. Career progression is promised, but absent. They’ll create some management positions, but not advertise them. Instead, they’ll award them unchallenged to staff they like.

    Show More

    Advice to Management

    Provide realistic KPIs, provide them before the period starts, pay them monthly. Provide positive reinforcement, and you’ll see staff appreciate you more. Wake up and realise that client-facing staff have become call centre staff. They have entirely different workloads and stress requirements compared to other non-client facing IG staff. Urgently consult a mental health expert to provide an honest review on the... issues that client-facing staff face before they all leave. Be honest in your employment contracts and tell new staff they’ll be doing a minimum of 40 hours a week. Don’t rely on the “occasional overtime is required from time to time” as this will bite you in the end. Give the Premium team time in lieu for the client events done in their own time. This will show you how understaffed this area is and reflect the amount of hard work they are doing. Either hire a damn trainer or write a manual, so new staff are not overwhelmed and stressed when commencing.

    Show More
    IG2019-10-29
  10. Helpful (2)

    "Avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne
    Doesn't Recommend
    Negative Outlook

    I worked at IG full-time for more than a year

    Pros

    Great office location in the best part of Melbourne CBD.

    Cons

    Very haphazard training. Far too much expected of employees, impossible to get everything done Incredibly unrealistic KPIs. Management operating on an economy of fear with very little positive reinforcement. Managers only seem to care about their own interests/ladder climbing, and have no qualms about throwing their employees under the bus. My line manager was managing a team of relationship managers and had... never worked in a relationship management role himself, was therefore unable to provide any sort of training/upskilling in this area. Regulators cracking down on CFDs which is providing an uncertain future for the company and creating a very stressful environment to work in.

    Show More

    Advice to Management

    You need to be realistic about what is reasonable and achievable to demand from your staff, and stop ignoring the consistent feedback that you have received to this effect. Also rather than picking holes in the performance of hard working staff, have a look at the real reason that people are unable to achieve their KPIs. You will find that staff are overworked, stressed, not feeling valued and not being provided... with satisfactory training and development.

    Show More
    IG2019-10-28
Found 307 reviews
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