House of Fraser Reviews | Glassdoor.ie

House of Fraser Reviews

Updated 20 September 2018
498 reviews

Filter

Filter

Full-timePart-time

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Alex Williamson
54 Ratings

498 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Poor management, no staff discount unless opt to use store credit card" (in 27 reviews)

  • "She would shout/raise her voice on the shop floor too" (in 25 reviews)

More Pros and Cons

  1. "Best Retail Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor in Dublin, Co. Dublin
    Former Employee - Part-time Sales Advisor in Dublin, Co. Dublin
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at House of Fraser part-time (More than a year)

    Pros

    Good environment, pleasant space and facilities, great atmosphere and dynamic between staff across the board.
    Loads of opportunity to progress.
    Decent pay and benefits, time off etc.
    Staff discount throughout store and online, occasional incentives for targets.

    Cons

    Procedure doesn't consider common sense, no wiggle room for emergencies (i.e. sick cover=major understaffing issues)
    Poor management of labour, sometimes chronically overstaffed, equally as likely to be chronically understaffed, never seemed to get this quite right.
    Poor communication with concession managers and HoF advisors, concession managers generally getting away with circumventing company procedures on a regular basis.

    Advice to Management

    I think you do a brilliant job, I wish you were given more direct control over rosters and hours, and more staff to work with! I think all issues can be traced to rigid procedures without proper review.


  2. "Loved my concession , hated house of Fraser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dundrum, Co. Dublin
    Former Employee - Anonymous Employee in Dundrum, Co. Dublin
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at House of Fraser part-time

    Pros

    Concession staff and Hof staff very friendly, welcoming and helpful.

    Cons

    Management are poor, lack of communication, head manager very rude to staff on shop floor , often shouting at staff, unpredictable manner. Staff are often stuck in traditional ways they like to do things, management try to change and make improvements which are often ignored and rejected.

    Advice to Management

    Carry out better management training for head manager, and floor managers. Better communication, staff need to be more open to change. Manager needs to be more approachable and accepting of staff.

  3. "deputy sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at House of Fraser full-time

    Pros

    great team
    fun
    always busy
    teamwork
    great stock
    good wage

    Cons

    pressure
    online business
    communication
    late hours
    constant offers
    mastercards pressure


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at House of Fraser full-time

    Pros

    Great company to work for very supportive

    Cons

    Need to invest money into the company


  5. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Assistant in Dundrum, Co. Dublin
    Former Employee - Retail Sales Assistant in Dundrum, Co. Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at House of Fraser part-time (Less than a year)

    Pros

    Really lovely environment, great people to work with. Worked in the ladies wear under a brand. Even though you have your separate shops, everyone was close and friendly. We all had a great relationship!

    Cons

    Facilities.
    There weren't enough lockers for everyone.
    No access to water on the floor, even in cupboards, small rooms. Even in summer.
    Security watch everything you do.

    Advice to Management

    None really. Management were all lovely people. So easy to speak with.


  6. "good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    relaxed and opportunity to move concessions

    Cons

    work politics might affect motivation but does huge encouragement to drive individual


  7. "Loved it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay package and really good staff discount as a perk. Good envirnoment with a positive co-worker ethos. Excellent shift spread and very conscious of labour laws

    Cons

    Very top-down structure with very limited scope for lower level employees to bring ideas to the table. This has the capacity to create a negative work atmosphere, especially as some change comes about with zero consultation.

    Advice to Management

    My advice would be to foster a better culture in store whereby employees, who are those charged with selling product and interfacing with customers, have more opportunity to tell management their views on how the business could do these things better.

  8. "Wouldn't recommend the store in Dundrum, Dublin, Ireland due to store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Manager in Dublin, Co. Dublin
    Former Employee - Visual Manager in Dublin, Co. Dublin
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at House of Fraser full-time (More than 3 years)

    Pros

    my visual team excellent workers, creative and hard working

    Cons

    store manager not enough training given to her in how to treat her managers and any member of staff.

    Advice to Management

    review training on store manager.


  9. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Dublin, Co. Dublin
    Former Employee - Sales Advisor in Dublin, Co. Dublin
    Recommends
    Positive Outlook

    I worked at House of Fraser part-time (Less than a year)

    Pros

    Great teams, everyone works together, great discounts, atmosphere was lovely.

    Cons

    Weren't enough lockers per staff, facilities were a bit low standards.

    Advice to Management

    Have a look into improving womens wear changing rooms (keeping them cleaner too) and also improving canteen and locker facilities in the Dundrum Shopping Centre House of Fraser, Dublin, Ireland.


  10. "Excellent development opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at House of Fraser full-time (More than 5 years)

    Pros

    Very good career development plans with great support

    Cons

    Need to be prepared to relocate

    Advice to Management

    Listen to staff more
    Some extremely arrogant senior management


Showing 498 of 514 reviews
Reset Filters