HomeServe UK Employee Reviews about "walsall"

Pros

Networking - There are a lot of great people here who genuinely have time for you and your progression. I have never had an issue booking time in with Senior Managers, Heads of Departments and even the CEO, who is more than happy to put time in for those that want it. Development - Offer apprenticeship/leadership programs Exciting - Still after 20 years, we are still coming up with new ideas to take the business forward Quarterly Catch ups with seniors - can see how the business is getting on Charity work - I am proud we do so much for so many different charities Free Car Park

Cons

Canteen/food prices have gone too high recently The Walsall building (Ryder) needs a full refurbish. Being on the phone is very stressful and queues can get out of control sometimes

Pros

The service Customers are receiving has never been better, and with new systems to come online, and when bedded in, this will further improve. The Trustpilot score is now 4.5/5 which the Partners of HomeServe really value, because they are entrusting their own brand and Customers in the service. The culture is centred around doing the right thing for Customers and Colleagues, if you buy in to this, there can be lots of opportunities for career development.

Cons

The HQ is in Walsall, commuting to the office can be sometimes challenging due to the M6/junction 10.

Pros

- People and Customer Focused - A passionate and vibrant work force - Clear progression and support for you to fulfil your career aspirations - Flexibility - Transparency of reward and recognition for strong performance - Access to decision makers - Autonomy and ownership - Passionate, visionary and accessible CEO supported by strong a strong Exec.

Cons

Walsall Head office is in desperate need of a makeover, so it's a fairly dated/ tired working environment (particularly one of the buildings). It isn't reflective of the culture and passion of those working there . Other sites like Nottingham look fantastic.

Pros

I've worked at HomeServe for nearly 4 years and have thoroughly enjoyed my time here. We have a great culture which encourages our people to care about each other, do the right thing for our Customers and creates an inclusive workplace. Our Customer service has never been better and the significant investment in new systems will help us continue to improve.

Cons

The Walsall site could do with some upgrading to match the the Preston and Nottingham sites which are fantastic

Pros

Great leaderships team and care for employees

Cons

Based on the outskirts of Walsall

Pros

Constant change and lots of great projects to get involved in. The people who work hard, get stuff done, keep positive and drive change succeed here. I’m four years in doing a job I would never have dreamed I would get and every day is different. We really look after everyone. We genuinely whole heartedly care for our Customers.

Cons

The change and challenge is relentless, which some people don’t excel or cope well in. Those people can be blockers or slow things down. But it’s good to see that the Exec seem better at spotting this and acting on it now. The catering provision, toilets and general environment in Walsall needs investment its tired, the cleaners, catering staff and facilities team do an amazing job but we need to spend money on upgrades.

Pros

Great people. Embedded culture of doing the right thing for Customers Flexibility

Cons

Facilities in Walsall need improving. Poor Toilets, low quality conference equipment. Location. Junction 10 is one of the busiest parts of the M6