GVC Group Reviews | Glassdoor.ie

GVC Group Reviews

Updated 17 April 2019
249 reviews

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3.4
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GVC Group CEO Kenneth Alexander
Kenneth Alexander
75 Ratings

Employee Reviews

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Pros
  • "Great people, pleasure to be here" (in 13 reviews)

  • "great atmosphere to work in, most people are friendly, exciting projects to work on, work/life balance" (in 6 reviews)

Cons
  • "No work life balance , made to work on own at all times" (in 6 reviews)

  • "long hours and pressure to pick things up quickly" (in 7 reviews)

More Pros and Cons

  1. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Dublin, Co. Dublin
    Former Employee - Bilingual Customer Service Representative in Dublin, Co. Dublin
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at GVC Group full-time (Less than a year)

    Pros

    Friendly atmosphere in the office, everyone nice and helpful, HR easy to talk to.

    Cons

    Found it too difficult to not feel sorry for customers over the phone, and quite upsetting dealing with difficult or rude customers.

    Advice to Management

    Shorten the training, or else more breaks. Very difficult to concentrate in the small conference room for long hours.

    GVC Group Response

    3 Nov 2017 – Head of Employee Engagement

    Thank you for taking the time to review us! We appreciate your open and honest feedback regarding your work in our customer support team. We will also pass on your feedback regarding the training... More


  2. "Great company, treating employees well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at GVC Group full-time (More than a year)

    Pros

    Great if you just starting your career
    Call center atmosphere but managed well
    Many benefits events and look after employees wellbeing

    Cons

    Company split a few years back and new premises aren’t as good
    Park west location was better

  3. "Great job for a college student."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Dublin, Co. Dublin
    Current Employee - Customer Service Manager in Dublin, Co. Dublin
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at GVC Group part-time (More than a year)

    Pros

    You are able to get many hours for the week done in a single day.

    Cons

    Long amounts of time working on your own.


  4. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Limerick, Co. Limerick
    Current Employee - CSA - Customer Service Associate in Limerick, Co. Limerick
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at GVC Group full-time (More than 10 years)

    Pros

    Can not give any pros poor company to work for

    Cons

    Long shifts only closed on Good Friday and Christmas Day progression not possible

    Advice to Management

    Increase pay better chance of progression


  5. "Poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Limerick, Co. Limerick
    Current Employee - CSA - Customer Service Associate in Limerick, Co. Limerick
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at GVC Group full-time (More than 10 years)

    Pros

    Good interest in sports bonus for signing up grid accounts

    Cons

    Unable to progress not given any staff opportunity in the company stuck on same wage

    Advice to Management

    Increase pay for years service with chance of progression to CSM MPM


  6. "Handy job for college students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at GVC Group full-time

    Pros

    relaxed environment, get to watch a lot of sports, banter with staff/customers

    Cons

    unsociable hours (but a lot of evenings/weekends so good for students), can be a very hostile environment at times - customers can become extremely irate, especially when losing, not much career progression opportunities


  7. "Decent enough job, but dont expect a life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Waterford
    Current Employee - CSA - Customer Service Associate in Waterford
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at GVC Group full-time (Less than a year)

    Pros

    Nice people to work for.
    Decent Salary.
    Opportunities to advance within the company.

    Cons

    Bad work/life balance.
    Very long shifts.
    Stressful enviornment.

    Advice to Management

    Keep doing what you are doing.

  8. "Brilliant company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - VIP Department in Dublin, Co. Dublin
    Current Employee - VIP Department in Dublin, Co. Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GVC Group full-time (More than a year)

    Pros

    - Fun atmosphere at work
    - Helpful and friendly colleagues
    - Flexible work schedule - possibility of home office
    - Excellent upper management and HR - every query from an employee gets resolved within few hours with a positive outcome
    - Work amount and salary is in good balance
    - Company laptop and phone is provided

    Cons

    -never had any negative experience


  9. "GVC in Dublin - not too shabby"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - VIP Executive in Dublin, Co. Dublin
    Current Employee - VIP Executive in Dublin, Co. Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GVC Group full-time (More than 8 years)

    Pros

    - Part of a fun yet dynamic team.
    - Good pressure to achieve financial targets, motivating.
    - Open door policy to line manager and HR manager (maybe because they don't have offices, hence no doors!)
    - Great bonus scheme
    - Blinds in the office are ok ...

    Cons

    - is a big company and the head office is somewhere else, feels a bit isolated

    Advice to Management

    Maybe a once a year get together with our colleagues from the main office.


  10. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Dublin, Co. Dublin
    Former Employee - Customer Service Agent in Dublin, Co. Dublin
    Disapproves of CEO

    Pros

    working hours, management flexibility, colegues

    Cons

    lack of info from the Headquarter