Fitbit Customer Support Agent Reviews | Glassdoor.ie

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Fitbit Customer Support Agent Reviews

Updated 5 Mar 2019

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4.0
67%
Recommend to a Friend
100%
Approve of CEO
Fitbit CEO James Park
James Park
2 Ratings
  1. "Customer Support"

    StarStarStarStarStar
    Current Employee - Customer Support Agent in Medellín, Antioquia

    I have been working at Fitbit full-time for more than a year

    Pros

    Great experience, opportunity to learn and improve all customer support

    Cons

    Low salary, the opportunity to grow in the company is too low.

    Fitbit2019-03-06
  2. "Solid Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Customer Support Agent in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fitbit for less than a year

    Pros

    Teams are driven, and employees are given agency over their work

    Cons

    The business structure is shifting to be very corporate post IPO. While this brings stability it stifles the ability to dynamically realign yourself with partner teams on an as-needed basis

    Advice to Management

    Recognize exceptionally motivated, hardworking, and dedicated employees/contractors.Promote from within.

    Fitbit2016-02-14
  3. Helpful (20)

    "Controlling, micromanaged work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Support Agent, Tier II in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Fitbit full-time for more than a year

    Pros

    Great coworkers, good benefits, advancement opportunities available.

    Cons

    Micromanagement to the max! I felt extremely restricted, controlled, overworked. Very little payoff for what was demanded. No opportunities to work from home. Very low pay.

    Advice to Management

    Stop hiring temps and abusing them with the promise of being converted to full-time if you cannot fulfill that promise in less than 5 months. You will definitely have an idea after 3-4.

    Fitbit2016-01-15
Found 3 reviews