Fitbit Customer Support Agent Reviews

Updated 5 Mar 2019

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3.5
8%
Recommend to a Friend
93%
Approve of CEO
Fitbit CEO James Park
James Park
4 Ratings
  1. "Customer Support"

    4.0
    Current Employee - Customer Support Agent in Medellín, Antioquia

    I have been working at Fitbit full-time for more than a year

    Pros

    Great experience, opportunity to learn and improve all customer support

    Cons

    Low salary, the opportunity to grow in the company is too low.

  2. Helpful (11)

    "Was fun at first but morale has been downhill since"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tier III Agent in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Fitbit full-time for more than a year

    Pros

    Employee discount is 50% off Medical/dental/vision benefits FSA + Commuter benefits Ability to work from home Test upcoming products and features

    Cons

    No opportunity for growth within customer support department People not held to same standards Management disorganized Morale very low almost like no one wants to be there No communication between the different teams within customer support

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  3. Helpful (6)

    "Micromanaged and Bureaucratic Environment"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Tier II/III Customer Support Agent in San Francisco, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Fitbit for less than a year

    Pros

    - Weekly catered lunches every Friday and every other Wednesday - Quarterly department-wide off-sites - Free Fitbit products

    Cons

    - Agents are micromanaged on the floor - Passive aggressive competition between agents since CS uses contractors that eventually get converted to full-time, so some agents feel the need to show others up - Department is disorganized and constantly trying to be more bureaucratic - Underpaid - Redundant work as a CS Agent

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    Fitbit Response

    September 25, 2016CPO

    Thanks very much for your feedback. We will discuss this feedback with the CS team, but please also feel free to give your feedback and any more detail to your HR Business Partner as well so that we can address these items.

  4. "Solid Workplace"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Customer Support Agent in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fitbit for less than a year

    Pros

    Teams are driven, and employees are given agency over their work

    Cons

    The business structure is shifting to be very corporate post IPO. While this brings stability it stifles the ability to dynamically realign yourself with partner teams on an as-needed basis

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  5. Helpful (20)

    "Controlling, micromanaged work environment"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Support Agent, Tier II in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Fitbit full-time for more than a year

    Pros

    Great coworkers, good benefits, advancement opportunities available.

    Cons

    Micromanagement to the max! I felt extremely restricted, controlled, overworked. Very little payoff for what was demanded. No opportunities to work from home. Very low pay.

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    Fitbit Response

    April 22, 2016CPO

    Thank you for your feedback. Very sorry that it didn't work out for you at Fitbit. We will definitely discuss your feedback with the team in Customer Support and appreciate that you took the time to offer this feedback.

  6. Helpful (45)

    "Never Again...."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Support Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fitbit

    Pros

    The product is SO cool! Their are a handful of people that are wonderful, and the research team kicks serious butt! The office is nice, and their is some fun swag, free lunches and happy hours. Lunch provided could be healthier but, its still super duper.

    Cons

    I do not know where to begin. But, having now experienced some time in a new position in another company/start up - I can truly say this place is FAR from a normal work place. This place tore me apart for life. The customer support management was SO unkind, it was harassment. Nothing was ever taken seriously, and their were other people on the team that were so mean due to the constant bullying from upper management and onto other people. It took everything in my power to come there every day. I couldn't believe I was in a work environment that was this stressful. Not due to the work load, but the people! This place needs some help, and people need to learn to be professional and normal in the work place. I have continuously told others never to apply there and will forever be a Jawbone up advocate. Too bad :(

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