Enterprise "customer service" Reviews | Glassdoor.ie

Enterprise Employee Reviews about "customer service"

Updated 6 Jan 2020

To filter reviews, or .

3.6
66%
Recommend to a Friend
Enterprise CEO Chrissy Taylor
Chrissy Taylor
7 Ratings
Pros
Cons
More Pros and Cons

Reviews about "customer service"

Return to all Reviews
  1. "Management Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Anonymous Intern 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise

    Pros

    Strong relationships among employees and a company culture that rewards employees who maintain a high level of customer service.

    Cons

    There are no real negatives I have yet to currently cone across with Enterprise. It is constantly busy so this may be a con for certain people but not those with a good work ethic.

    Advice to Management

    Maintain exactly the current procedures in the company. I was hired through a college internship programme and the campus brand manager Dylan Dunne was very helpful in preparing us to go to work with the company. Management should certainly keep up this practise.

    Enterprise2019-03-11
  2. "Long Hours, Low Pay, & Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Intern in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Enterprise for less than a year

    Pros

    -Some good people, I have made good friends. -In an airport location you will interact with people from many cultures. -If your willing to make Enterprise your life you can progress quickly in the company.

    Cons

    -Long hours - 10 hour shifts, 50 hour weeks minimum. -Pay is basic at best. -Shifts often changed the day before but you're still expected to be there on time, even if it means you have less than the legal 11 hour rest period between shifts. -Vouchers/nights out are promised to motivate staff but often these promises aren't followed through. -Internship advertisements are misleading, no experience given in marketing, operations, finance and the experience gained in sales and customer service has been very basic. -Understaffed, which means any staff that do stay end up extremely overworked.

    Show More

    Advice to Management

    -Advertisements for internships should be revised to make them somewhat accurate. -Staff should be heard when they speak up about management issues in the branch. -We're told the worst thing you can do to a customer is over-promise and under-deliver, this applies to staff als.

    Enterprise2019-10-18
  3. "Management Trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management Trainee in Cork
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time for less than a year

    Pros

    Culture within Enterprise is mainly based around customer service & employee development which is fantastic. This means that us as employees are given constant training to develop our skills to become managers. Promotion internally is a major part of the culture so developing employees is essential to become the best you can be. The top people in this company have come from the management programme which shows that this programmme is dedicated to progression.

    Show More

    Cons

    Long days but this essential to growth

    Enterprise2018-11-27
  4. "Why you need to work for Enterprise!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Management Trainee in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise for less than a year

    Pros

    There are a number of reasons to work for enterprise. It is renowned for its hands off internship approach allowing the individual to grow and thus shaping them to be able to successfully manage the business. Everyone you meet is helpful and everyone understands because in enterprise every single person started out in the company as an intern or an MT. There are only in-house promotions making it possible to be your own boss in as little as two years! You can develop sales skills, customer service, management and many more. There are lots of bonuses that are easily achievable aswell as free work nights out regularly.

    Show More

    Cons

    The only downside of enterprise from my perspective is if you work in Shannon airport or Dublin airport you will be subject to work shift work. This does not suit everybody but I understand if it would deter people from applying. However this problem can be easily solved as you can work in Home city locations which don’t require employees to work shift work.

    Enterprise2018-06-13
  5. "Over worked, under appreciated."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Enterprise full-time

    Pros

    Independence to make decisions. Management training in action on the job. You do learn a lot about managing customers and staff. Good team atmosphere in branches, all shoulders to the wheel etc.

    Cons

    OTT expectations working 12 hour days to collect cars. As a manager the hours are really 07:30AM - 6.30/7PM. In the motor trade, when every other business is finishing early on a Friday evening, you are at your busiest trying to collect cars everywhere for weekend rentals and Monday madness. Branch managers hardly ever get a full lunch break or are eating on the road. Underpaid - you are paid only a little more than a trainee yet you get all the blame. Head office management keep moving goal posts on bonuses. Never adequate staff. You have too many cars or not enough. No time to do marketing. Head office and area managers never consult staff. Awful culture they impose - no answers or solutions to recurring issues. They won't accept reality as to why so many leave company. Poor staff morale affects customer service/ sales but senior management don't engage. Company could be excellent but they hire and loose talented people to better companies. After a few years, you are exhausted mentally and emotionally and you stop making excuses and leave. My advice to trainees, stick it for 6 months unless you really love it and are getting promoted.

    Show More

    Advice to Management

    Appreciate staff.

    Enterprise2018-01-22
  6. "Life at Enterprise!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Branch Manager in Kilkenny
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time for more than 3 years

    Pros

    Fast paced working environment where "team work rules" - and that generally is a valid and fair point. Huge opportunities to progress in various different sectors within Enterprise after about a year working at a branch level. If you enjoy working with customers and a challenging job that has you on your feet actively thinking and planning ahead, it's a good fit!

    Cons

    Work life balance is difficult to achieve as the days are long and it's a fast paced job so tiring at times. You work hard to achieve a quality service for customers - ensuring people get what they need and when they need, often at last minute! But customer service is the culture and many branches reward the hard work and time employees put in.

    Advice to Management

    Look after your employees from the very ground up (including car preps and drivers) and they will look after the customers, delivering results.

    Enterprise2017-08-26
  7. "Management Trainee Program review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Management Trainee in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise

    Pros

    Tough training, on a daily basis it is a challenge against yourself.. The training help you to face real challenges of the business world at different scale. Lot of opportunities to progress within the business. The skills that the program convey are oriented through sales, customer service, project management, management and General business. It is a great training, the company's values and business ethic rules are great and set the foundation of an healthy company. The program really helps to observe close to the decisional board how to run a business and how to decisions are made.

    Show More

    Cons

    On a daily basis, the program can seem repetitive. Long hours and shift being work and overtime can makes it difficult to have a life beside work. The roaster are sometimes done two weeks ahead. Combine personal life and work is very difficult. Concerning the Airports locations, the teams are bigger than in the home cities. The environment among employee in Airport is hyper competitive, and hard work is not recognized sometimes as much as sales. That can create frustration or unethical behavior that would break the trust among employees.

    Show More

    Advice to Management

    Recognition of hard work as much as sales. A follow up on the employee and be fair with everyone. Competition is healthy only when it's fair and when everybody starts with the same chances. Concerning the hours being work the branch should ensure that every employee as a life beside work and is happy both in work and outside work. Assistant Manager are promoted thanks to their sales abilities not their Management abilities. By reconsidering the promotion process the company will ensure that they will promote the write person at the right job.

    Show More
    Enterprise2016-08-18
  8. "Graduate Management Trainee Ireland"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Trainee - Anonymous Trainee 
    Doesn't Recommend

    I worked at Enterprise

    Pros

    Lots of training in customer service and the company back ground. Free lunch at training days. Lots of promises made about climbing the ladder to management success.

    Cons

    Long shifts, lengthy unnecessary interview process. Not sure about other branches, but branch worked at had a bad atmosphere, some unhelpful coworkers including manager. Felt belittled on several occasions by manager. Was put in dangerous situation by branch manager in a rental vehicle where behaviour included driving at high speeds down unsafe roads and use of mobile phone while driving. While driving rental car following manager, was encouraged to speed up to keep up while driving country roads, even though doing so could result in an accident or prosecution for reckless driving. Own licence put at risk to keep management happy. Lasted 3 weeks before walking out.

    Show More

    Advice to Management

    Address the fact that branch management seem to think it ok to intimidate employers by exposing them to potentially life threatening situations. understand that may not be company wide, but in particular branch where worked, this seemed to be normal. advised HR staff of situation during exit interview, however not much reaction

    Enterprise2015-11-05
  9. Helpful (362)

    "Fantastic opportunities to learn - beware of burnout"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management Trainee in Washington, DC
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Enterprise full-time for more than a year

    Pros

    I want to provide a comprehensive review, simply because a lot of the responses on Glassdoor are just short complaints that do not provide very useful information. But before I get into that, a little breakdown of my mindset going in to working at Enterprise: I knew it was not going to be my forever job from the beginning. I planned to stay for about a year to learn some broad-based skills and then move on to an industry in which I was more interested. A lot of people start working at ERAC with the mindset of only staying at the company for a few years, but it is absolutely an organization that has an "up or out" philosophy. If you're not willing to move up in the company, there's really no point in staying there because of how quickly people promote. If you're someone who doesn't have a problem committing a good portion of their career to one company and gaining significant financial benefits from it, then Enterprise is definitely a good option for you. 1) The People: If you ever decide to work for Enterprise, one of the first things you'll hear about the company is the quality of the employees. And while many of the ERAC mantras can be annoyingly repetitive (area managers and above frequently talk like they’ve been drinking the ERAC Kool-aid for a while), this claim is absolutely true. Enterprise hires some of the most driven, ambitious, intelligent, and genuine young people around, and they really are the strong foundation that makes the company successful. 2) The Leadership: Every single person above you was in your shoes at one point. Thus, they know what kind of garbage you go through with customers, how banal the job can be, and how exhausting it is transitioning from college (or another industry) to a 12-hour a day job. You won't see much of the higher-ups (regional managers and above) as they only pop in every few weeks to say some words of encouragement and check to make sure the branches look clean, but you will interact with your branch and assistant managers on a daily basis. Assuming they're good people and doing their jobs effectively, you will learn a lot from them while you're an MT. 3) The Skillset: You're going to work. A LOT. And you're frequently going to be working with customers who are...horrible people. Like for no reason. But through working with the large amount of people that you will (no matter how good or bad they are) you are going to gain extremely valuable skills to launch your future career - whether that's at Enterprise or somewhere else. Communication, sales, conflict management, strategic thinking, problem-solving; this is just some of what you're going to learn as an MT.

    Show More

    Cons

    1) The Hours: Most reviews put this in the “Cons” section and it’s because it’s accurate; you will not have a work/life balance at Enterprise. The minimum expectation is 49 hours/week, which is actually what your targeted salary is based on. You will likely work around 55-60 hours/week, and your branch and assistant managers will work more. Branches are typically open from 7:30am-6:00pm, but most of us are there in the morning at 6:45am-7:00am to wash the cars in preparation for the day. Customers who come in at 6:00pm (and people absolutely will try to come in even if the doors are locked) can also hold you up for another 20-30 minutes. If you’re at an airport location or a flagship branch that is open every day, you will work holidays. If your branch is understaffed, you will not get a lunch. 2) The Work: You’re going to be doing the exact same thing every single day. Checking customers into cars takes up the majority of your time, and while the ability to constantly practice your sales pitch is pretty fun, you’re going to find yourself asking every single customer the exact same questions in an attempt to make conversation and keep up the perception of quality customer service. There’s also a lot of backend work to be done, such as calling customers to verify that they are still planning to come in to pick up a car, coordinating with body shop and dealership locations, and leaving voicemails for customers who picked up a car and haven’t returned it in a few days and now have a balance due even though their card declined. Oh, and don’t forget about cleaning the cars. 3) The Promotional Path: This is actually one of the primary reasons I left Enterprise. There’s very limited options to move beyond daily rental, and you’re really only able to do so after becoming a Branch Manager or above, which generally takes 1.5-3 years to attain. If you want to explore HR, business management, fleet work, or any other departments, you’re going to have to stick with the company for a number of years.

    Show More

    Advice to Management

    KEEP BRANCHES FULLY STAFFED! This is honestly my largest complaint about Enterprise: you can’t expect quality customer service at a branch with not enough staff. There’s too much work to do and it’s going to mean customers will have to wait which they HATE. I constantly heard branch and area managers endlessly worrying about how ESQI can be improved and while there are often issues that do need to be addressed, one of the simplest fixes just involves hiring more people. A branch cannot be effectively run with 3 people, and an airport location can barely function at all if there are less than 10 MT’s.

    Show More
    Enterprise2018-04-04
  10. Helpful (2)

    "Great learning experience, extremely poor work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in Chicago, IL
    Neutral Outlook
    No Opinion of CEO

    I worked at Enterprise full-time for more than a year

    Pros

    I learned many, many things about business as a management trainee all the way to an assistant manager at the airport, invaluable skills that I still have with me now. Sales, customer service, growing the business.

    Cons

    Time off and flexibility are extremely limited, you're basically expected to be there every day and taking time off & breaks are frowned upon. I would receive calls on my off days from upper management and it didn't look good if I didnt come in on my off days for meetings. Overall days leave you exhausted

    Advice to Management

    Find a way to make things more flexible for employees!

    Enterprise2020-01-03
Found 1164 reviews