Low Pay, Changing Quota, Over Hired - Rental Sales Zillow Employee Review

1.0
28 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Benefits are ok and there is some travel with the role. It's a simple sale process.

Cons

- Base and OTE are very, very below market averages - Commission is capped (don't let recruiters lie to you that it's uncapped) - Quota changes every single quarter. Their decision making process is entirely reactionary. After a partnership announcement, they increased quota 200% and territories remained the same. - They hired a bunch of sales reps after the partnership announcement and tanked attainment - If you miss 1 quarter, you're immediately put on PM (yes, really!) - Most customer support is offshore, so be prepared to deal with a lot of pissed off customers - In the sales org, you'll act as support, administrators, and debt collectors since leaders won't invest in departments - There are no formal processes or guidelines for promotion. You have to "be a good cultural fit" in order to be promoted, even if you're exceeding attainment.

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Zillow Response
7mo
Thank you for sharing your experience. It’s clear something isn’t landing the way it should be, and we appreciate you shining a light on it. We take feedback like this seriously and would like the chance to learn more — feel free to reach out at careers@zillowgroup.com,

Explore other reviews about Zillow

5.0
2 May 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Zillow Response
2w
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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