Zendesk - Great place to work | Glassdoor.ie
  1. Helpful (10)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for less than a year

    Pros

    Many progression opportunities. Minimal micromanaging. Great benefits. Beautiful workplace. Down to earth colleagues access departments.

    Cons

    Canteen is great but wish there were more options for people with various dietary restrictions.

    Advice to Management

    Implement work from home 1 day/week.

    Zendesk2019-01-02
  1. Helpful (9)

    "There's a lot of work to do to change to an Enterprise focused organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk full-time

    Pros

    The people are the reason I loved Zendesk so much. Everyone was willing to help one another and looking to grow and be better. They had an incredibly flexible PTO policy which made work-life balance better than any other company I've worked for. I find my friends saying "you'll never find another place like Zendesk" and I believe that to be true. I felt it was a relatively easy life there. I felt challenged but at the same time it was an easy product to understand and to sell.

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    Cons

    Their goal as an organization is to move into the Enterprise. Unfortunately their focus is still incredibly transactional which is how Zendesk grew so quickly. This transactional foundation is a huge detriment to the goal of moving into the Enterprise because much of the leadership team is influenced by the people who've grown up within the organization and therefore drive the process from the ground up. Almost all reps still speak regularly at the practitioner level and the conversations are not value driven. I believe Zendesk has been so successful thus far because the product is great and easy to use. My goal in being there was to progress my sales career to work more complex and Enterprise/Strategic deals. While they certainly have some great Enterprise Logos, the footprint of those organizations is still relatively small. Zendesk does not focus on the outcomes that companies are trying to achieve in choosing their solution and because of this, sales reps are consistently delegated down to low level contacts. I left Zendesk because the culture had changed significantly. The leadership team has gotten incredibly political and there is clear favoritism throughout the organization. In addition, there are a few people who because of their political ties, basically run the organization and if you have a misstep with them, it can cost you your job and reputation which is unfortunate. This means you have to be very careful about who you trust there and the information you share.

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    Advice to Management

    Your sales leadership team is driven by emotion and cliques. This means that anyone who challenges their path is pushed out. This shows a resistance to change. It also means that anyone who's not willing to play the political card with the right people are not recognized and are invisible and therefore feel under valued. So even if you hit quota but are silent, you're less likely to get promoted, get approvals or get recognition.

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    Zendesk2019-12-05
  2. "Great company"

    StarStarStarStarStar
    Current Employee - Outbound Research Representative 

    I have been working at Zendesk full-time

    Pros

    great work life balance, positive work culture, agile company

    Cons

    departments are somewhat siloed; limited growth opportunities

    Zendesk2020-01-14

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