USAA - Strategic leader | Glassdoor.ie
  1. "Strategic leader"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Vice President in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 10 years

    Pros

    Overall, USAA cares and is an amazing company

    Cons

    Have an opportunity to be more diverse and inclusive,

    USAA2019-10-14
  1. Helpful (13)

    "Great Company, horrid job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for less than a year

    Pros

    Vision, Mission, Members, Gorgeous facility, Education benefit, food access, gym and other Perks on campus, respectful environment, flex Schedules after a year, 401K, great job for retirees or those who do not care about promoting. Diverse and hires Veterans, Second chance employer in some cases. Paid training and college credits.

    Cons

    Pay is low, medical benefits are not great, coworkers lack of critical thinking skills causes issues, lack of qualified employee pool for this pay level job, lots of calls, hard to get promoted if you are younger. This job is hard for the low money it pays and requires higher level thinking abilities. This is severe and lacking in our country today, and especially in AZ, which has a lowly educated state populace. I... left because I hated the job, moved out of state, and got another job paying better. I was sad since I loved the company. I just hated the job. Maybe other opportunities. This work is not for everyone.

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    Advice to Management

    I spend 90 percent of my day fixing wrong information given out by lazy or downright dumb employees who do not know how to do their job and lack critical thinking skills. Sorry, but just being honest. I loved the nice members but the nasty ones who insulted me ruined my day. You can only take that for so long before other jobs come calling.

    USAA2019-10-25
  2. "Great Pay for Professionals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Lean Six Sigma Black Belt in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 5 years

    Pros

    Work life balance is simply amazing for professional roles

    Cons

    Politics can be rampant in some parts of the business

    Advice to Management

    Always keep you're employees first... don't lose sight of that.

    USAA2019-11-21

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