USAA - USAA | Glassdoor.ie
  1. Helpful (1)

    "USAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 5 years

    Pros

    Compensation, Benefits, Helpful managers, and great environment

    Cons

    You do have to sell yourself or know someone in order to get a higher position

    Advice to Management

    Look at experience and work ethic when promoting

    USAA2019-10-03
  1. Helpful (12)

    "Great Company, horrid job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for less than a year

    Pros

    Vision, Mission, Members, Gorgeous facility, Education benefit, food access, gym and other Perks on campus, respectful environment, flex Schedules after a year, 401K, great job for retirees or those who do not care about promoting. Diverse and hires Veterans, Second chance employer in some cases. Paid training and college credits.

    Cons

    Pay is low, medical benefits are not great, coworkers lack of critical thinking skills causes issues, lack of qualified employee pool for this pay level job, lots of calls, hard to get promoted if you are younger. This job is hard for the low money it pays and requires higher level thinking abilities. This is severe and lacking in our country today, and especially in AZ, which has a lowly educated state populace. I... left because I hated the job, moved out of state, and got another job paying better. I was sad since I loved the company. I just hated the job. Maybe other opportunities. This work is not for everyone.

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    Advice to Management

    I spend 90 percent of my day fixing wrong information given out by lazy or downright dumb employees who do not know how to do their job and lack critical thinking skills. Sorry, but just being honest. I loved the nice members but the nasty ones who insulted me ruined my day. You can only take that for so long before other jobs come calling.

    USAA2019-10-25
  2. "usaa is great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Member Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    It's a great company and they care about their employees. Competitive pay and benefits.

    Cons

    I did not want to leave USAA, but a call center job just isn't for me. I hope to come back to USAA in the future.

    USAA2019-11-17

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