"It isn't for everyone and it's not changing for the better."
3.0
★★★★★
Work/Life Balance
★★★★★
Culture & Values
★★★★★
Career Opportunities
★★★★★
Compensation and Benefits
★★★★★
Senior Management
★★★★★
Former Employee - Financial Foundations Senior Specialistin San Antonio, TX
Doesn't Recommend
Neutral Outlook
Disapproves of CEO
I worked at USAA full-time for more than 3 years
Pros
Good wage and work at home is possible. Members are great for the most part, especially if you are former military yourself or military BRAT.
Cons
USAA has focused on up-selling their products way too much. As a member prior to employment I had a very high opinion of USAA and remember when you would call and your concern was handled quick, efficiently and correctly. Not the case anymore. Employees are made to focus on selling products not keying the work correctly or making sure everything is right ... that is just EXPECTED to happen and not the focus. Great idea in theory but doesn't work. When you reward employees for more products they sell and not the accuracy of their work ... well, what do you expect to happen???
USAA
Employee Review
"It isn't for everyone and it's not changing for the better."
I worked at USAA full-time for more than 3 years
Pros
Good wage and work at home is possible. Members are great for the most part, especially if you are former military yourself or military BRAT.
Cons
USAA has focused on up-selling their products way too much. As a member prior to employment I had a very high opinion of USAA and remember when you would call and your concern was handled quick, efficiently and correctly. Not the case anymore. Employees are made to focus on selling products not keying the work correctly or making sure everything is right ... that is just EXPECTED to happen and not the focus. Great idea in theory but doesn't work. When you reward employees for more products they sell and not the accuracy of their work ... well, what do you expect to happen???
Other Employee Reviews
"Love"
I have been working at USAA full-time
Pros
Care about employees, flexible, transparent
Cons
Salary not competitive, competitive in promotions
"Great Culture..Horrible pay structure"
I have been working at USAA full-time for more than 3 years
Pros
Benefits, Benefits , Benefits. Medical coverage is great. Free tuition and pto is unmatched
Cons
Pay structure. compensation and base pay is very low
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