1. Helpful (8)

    "It isn't for everyone and it's not changing for the better."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Specialist in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    Good wage and work at home is possible. Members are great for the most part, especially if you are former military yourself or military BRAT.

    Cons

    USAA has focused on up-selling their products way too much. As a member prior to employment I had a very high opinion of USAA and remember when you would call and your concern was handled quick, efficiently and correctly. Not the case anymore. Employees are made to focus on selling products not keying the work correctly or making sure everything is right ... that is just EXPECTED to happen and not the focus. Great idea in theory but doesn't work. When you reward employees for more products they sell and not the accuracy of their work ... well, what do you expect to happen???

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  1. "Love"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Auto Adjuster II in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Care about employees, flexible, transparent

    Cons

    Salary not competitive, competitive in promotions

  2. "Great Culture..Horrible pay structure"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mortgage Loan Officer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Benefits, Benefits , Benefits. Medical coverage is great. Free tuition and pto is unmatched

    Cons

    Pay structure. compensation and base pay is very low

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