"It isn't for everyone and it's not changing for the better."
StarStarStarStarStar
Work/Life Balance
Culture & Values
Career Opportunities
Compensation and Benefits
Senior Management
Former Employee - Financial Foundations Senior Specialistin San Antonio, TX
Doesn't Recommend
Neutral Outlook
Disapproves of CEO
I worked at USAA full-time for more than 3 years
Pros
Good wage and work at home is possible. Members are great for the most part, especially if you are former military yourself or military BRAT.
Cons
USAA has focused on up-selling their products way too much. As a member prior to employment I had a very high opinion of USAA and remember when you would call and your concern was handled quick, efficiently and correctly. Not the case anymore. Employees are made to focus on selling products not keying the work correctly or making sure everything is right ... that is just EXPECTED to happen and not the focus. ... Great idea in theory but doesn't work. When you reward employees for more products they sell and not the accuracy of their work ... well, what do you expect to happen???
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Advice to Management
Go back to your roots USAA. Serve your members by focusing on REALLY empowering your employees to do the right thing .. because it's the right thing to do. Stop the up-selling of products ... your members trust you already and they will go to you if they need something. You lose trust by becoming a salesman instead of an adviser.
I have been working at USAA full-time for more than 5 years
Pros
USAA has a noble mission and an excellent training program for claim adjusters. Always told by management to do the right thing for the customer. Benefits are the best around: 8% 401k match (plus more depending on age), 6 weeks of paid time off every year, and no strings attached education program. USAA paid for my MBA almost 100%.
Cons
Very high work volume creating high stress levels. Dealing with the public in unfortunate circumstances requires a high level of patience. Compensation is lower than industry average.
Advice to Management
Management has never figured out how to match labor quantity with work flow volumes in claims department. Leads to loss of top talent and poor claims service.
USAA
Employee Review
"It isn't for everyone and it's not changing for the better."
I worked at USAA full-time for more than 3 years
Pros
Good wage and work at home is possible. Members are great for the most part, especially if you are former military yourself or military BRAT.
Cons
USAA has focused on up-selling their products way too much. As a member prior to employment I had a very high opinion of USAA and remember when you would call and your concern was handled quick, efficiently and correctly. Not the case anymore. Employees are made to focus on selling products not keying the work correctly or making sure everything is right ... that is just EXPECTED to happen and not the focus. ... Great idea in theory but doesn't work. When you reward employees for more products they sell and not the accuracy of their work ... well, what do you expect to happen???
Show MoreAdvice to Management
Go back to your roots USAA. Serve your members by focusing on REALLY empowering your employees to do the right thing .. because it's the right thing to do. Stop the up-selling of products ... your members trust you already and they will go to you if they need something. You lose trust by becoming a salesman instead of an adviser.
Other Employee Reviews
"Awesome place to work"
I worked at USAA full-time for more than a year
Pros
Benefits/Bonus, Opportunity for growth, management, culture, facilities
Cons
Volume of work but that's to be expected anyway and is graded fairly
Advice to Management
keep doing great work
"Great benefits, culture, and mission. Compensation lower than industry averages."
I have been working at USAA full-time for more than 5 years
Pros
USAA has a noble mission and an excellent training program for claim adjusters. Always told by management to do the right thing for the customer. Benefits are the best around: 8% 401k match (plus more depending on age), 6 weeks of paid time off every year, and no strings attached education program. USAA paid for my MBA almost 100%.
Cons
Very high work volume creating high stress levels. Dealing with the public in unfortunate circumstances requires a high level of patience. Compensation is lower than industry average.
Advice to Management
Management has never figured out how to match labor quantity with work flow volumes in claims department. Leads to loss of top talent and poor claims service.
Discover more reviews about USAA.