1. "Wonderful people!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Thumbtack full-time

    Pros

    - Authentic CEO who knows how to take care of people and also make tough business decisions (not one of the bombastic sociopaths you typically find in that role) - Best culinary team in the Bay Area tech scene - Almost all coworkers are nice to work with and worthy of making personal connections with - Excellent work-life balance. You can make time for life outside work and take generous time off to recharge, travel etc - Great office location in SF

    Cons

    - Frequent major product changes on professionals side make it confusing for both customers and employees - Slower revenue growth than desired - Rank-and-file need more confidence on path to long term success - Good but not magical product; low brand awareness

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    Thumbtack Response

    December 3, 2019Social Media Support Manager

    We really appreciate you leaving us this review! There's always room for improvement, and you gave some great feedback. We wish you the best in your future career. :)

  1. "Incredible place to work!"

    5.0
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thumbtack full-time for more than 5 years

    Pros

    Talented team members, a mission that resonates, and the ability to make a true impact.

    Cons

    We could collaborate more across teams

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    Thumbtack Response

    July 2, 2020Social Media Support Manager

    Thank you so much for sharing your experience with Thumbtack! We're so glad you see the ability to make a great impact that we do. We're also grateful for your feedback about collaboration as this will help us become an even better Team.

  2. Helpful (3)

    "LoveIts and CBBs"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager, Product Operations in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Thumbtack full-time for more than a year

    Pros

    Thumbtack's overall review rating on Glassdoor has really dipped the last few months. Much of this has been driven by negative reviews written in the wake of layoffs that took out 1/3 of the company (250 people). While I understand why people are upset and was among those affected, I try to keep things in perspective and look at the whole picture. When I think back on my year and a half at Thumbtack, the pros that stand out were: - Culture: by and large, Thumbtack is full of individuals who are not only extremely smart and competent, but also humble and great to work with. No jerks - Interesting Work: it's a marketplace company, with customers on one side and professionals on the other. This makes for unique intellectual challenges and makes problems harder (but also more interesting to solve) - Collaboration: everyone wants to help each other succeed - Flexibility and Work/Life Balance: while some weeks were tougher than others, for the most part it was a results-oriented culture where I could get stuff done but also take time for myself

    Cons

    There were some clear things that CBB (could [have] been better). - Leadership when it comes to executive hiring and transparent communication: overall, the coord team is solid. I respect every single person on that team. However, I do think executive hiring could have been stronger. There was significant turnover and question marks over a relatively short period of time with the Chief Product Officer role, and from the outside looking in, it seemed like leadership didn't align on what they were looking for. Obviously, the layoffs could have been handled more gracefully, and it's telling how many people it upset. - Growth: we struggled with growth during my time at Thumbtack. The company was always trying so hard to move metrics along the conversion funnel to eke out a few % more growth. If you have strong product-market fit, growth shouldn't be so hard. When you aren't growing, it starts to look really risky to take big bets rather than work on small, incremental problems. - Company Goals and Focus: these would change frequently and seemingly swing back and forth along a pendulum. It seemed like we would overreact to missteps and overcorrect. Would cause fatigue and whiplash

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    Thumbtack Response

    July 15, 2020Social Media Support Manager

    We genuinely appreciate this transparent review. We're so happy to hear about the amazing teammates and work/life balance you experienced while working for Thumbtack. These things are extremely important when working to build a culture we can be proud of! At the same time, we really value the negative feedback received as it helps us become an even better company. Thank you for your thoughts. We will be passing this along to the appropriate Teams.

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