Great culture and flexibility, but limited in-person learning - Licensed Massage Therapist The NOW Employee Review

Caring owners Fun and friendly Coworkers Good pay and great tips from great clientele Steadily Busy

Due to some temporary health problems, I was unable to return once resolved. It was an unfortunate stumbling block but I appreciate having worked there. After 16 years as a therapist, this place still holds 1st place as my favorite.

The studio itself is clean and the clientele is usually respectful, but that does not offset working under people who completely disregard staff input.

• Scheduling issues were repeatedly raised in team meetings but were never addressed or resolved. • Management consistently gave empty assurances about “looking into it” without any follow through. • Staff input is treated as optional and is routinely ignored in decision making. • Decisions are made in isolation without considering day to day operational realities. • Employees are expected to remain positive and grateful despite ongoing unresolved problems. • Skilled therapists left after being ignored when requesting basic and reasonable adjustments. • Management acted surprised when employees resigned despite repeated warnings being dismissed. • The workplace culture has become stagnant, discouraging any further suggestions for improvement. • Most employees now do minimal work and look for opportunities to leave due to lack of change. • It is exhausting for staff to deal with ongoing issues that are acknowledged but never fixed.