Pros
It pays the bills and if you're able to keep busy scheduling member consults via telephone then for a few fleeting moments you almost forget how much you dislike the leadership who somehow manage to turn what could be a rewarding sense of satisfaction into Dantes 5th circle of Hell!
Cons
Working here plays out like an old episode of The Twilight Zone. I don't think my words here can accurately describe the utter dread you have before each scheduled shift. The realization that for the next 8 1/2 hours you will be monitored visually and electronically to a degree you didn't think possible unless working for the FBI or CIA. Management goes out of their way to make sure you know they listen and monitor not only calls but your every movement. I'm not exaggerating when I say you will get instant messages from one or more of leadership for literally getting back at your desk and changing your status to ready on the 16th minute of a 15 minute break and the same goes for lunch. I'm not talking about someone who makes a habit out of milking breaks and lunches I'm referring to the mindful worker who 95% of time is in ready work mode within one minute of break or lunch but still gets the big brother is watching routine for no productive reason. They stress empathy on all calls but for their employees this concept is foreign. You are made aware from day one that you are replaceable and whatever preconceived notions you have in regards to policies and procedures you learn quickly they are not recognized or practiced at Teledoc (Phoenix) location. What is practiced is nepetism and favoritism for a select few and iron fist reckless disregard for the rest of us.
