8 Years of Being Told You Matter, Without Ever Feeling Like It - Team Member Supercheap Auto Employee Review

Thank you for taking the time to share such detailed and honest feedback, and for the many years you spent with Supercheap Auto. We appreciate you recognising the value of our team member discount and the strong connections that can form between colleagues over time. Those relationships are an important part of retail life, and it’s positive to hear that sense of camaraderie reflected in your experience. We’re genuinely sorry to hear that, after such a long tenure, you left feeling undervalued. Eight years of contribution and commitment should feel meaningful, and it’s disappointing to hear that this wasn’t your experience. Your feedback highlights several areas that matter deeply to us- including feeling supported, fairly rewarded, and respected for the effort and skills required in the role. We acknowledge your concerns around pay, expectations, KPIs, leadership style, and the complexity of balancing customer service with technical product advice. While our training programs and performance measures are intended to support confidence, consistency, and great customer outcomes, we recognise that how these are experienced day‑to‑day can vary and doesn’t always land as intended. Your comments reinforce the importance of ensuring expectations are realistic, support is accessible, and individual effort is recognised within a broader team environment. We also take feedback seriously around customer behaviour and safety. Our expectation is that team members are supported when faced with difficult or abusive situations, and that leaders step in to ensure a safe workplace. We appreciate you sharing your perspective so candidly. Feedback like yours is not taken lightly and helps shape ongoing conversations around leadership capability, store support, wellbeing, and fairness across our network. We wish you all the best in your next chapter and thank you again for the time and effort you gave during your years with us.