Hypocritical toxic workplace - Anonymous employee Smiling Mind Employee Review

1.0
23 Mar 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Brand reputation and recognition could help you afterwards if you want to stay in the mindfulness or mental health sector.

Cons

I wasn't sure if I was going to write this - but I can see there are a few jobs up at Smiling Mind at the moment and I hope that potential applicants see this and can be informed before applying. My biggest issue with Smiling Mind is the hypocrisy. Despite being a not-for-profit working in the mental health space, the executive team are money, power and status-driven, often at the expense of the quality of their product, and the expense of mental health outcomes for their app users. There is little to no care of employee wellbeing which is exacerbated by the lack of structure, lack of support and the toxic workplace culture that is marked with constant anxiety and stress. They do not value their staff, often under paying them and finding anywhere possible to cut corners and cut costs. This results in high staff turn over. Despite being a big name in the mindfulness business over the last six years, they haven't been able to grow their team to more than 10 people.

Explore other reviews about Smiling Mind

1.0
15 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The app itself and mission are great My colleagues were generally lovely and passionate well meaning people The offices were great too and in a good location for me

Cons

The founders are very involved in every aspect of running the organisation and senior management just jump and do whatever they say. The founders seem to be mostly focused on 'looking good' and being seen to 'care' about mental health by establishing Smiling Mind - they don't seem interested in what will actually work and achieve the mission. I think they leverage their involvement to generate money from other business activities - it doesn't feel like they genuinely care. They also expect staff to work crazy hours. I came into the team from a very busy background (think: management consulting) and even my very solid work ethic was questioned when I wasn't willing to respond to every email within less than one hour. A super unhealthy, gaslighting culture. I left without a job to go to to protect my mental health as I had become anxious and drained from the culture and management.

1
4.0
20 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Dedicated and passionate team, values driven, flexible

Cons

Lots of change, can be hard to keep up with inertia and uncertainty

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