1. Helpful (3)

    "Pay was decent, but toxic culture"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Representative 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Shutterfly full-time for more than a year

    Pros

    Was paid pretty well, fun on-site activities, great discounts and freebies on products, direct manager was wonderful

    Cons

    The leadership is not good. It’s a bit of a “good ol boys club” among the senior leadership team, especially on the commercial/business side- not sure how the retail side is run. Cross-functional teams struggle to work together; lots of pushback and lack of ownership which make it very difficult to appease clients. There seems to be strong resistance to working together internally, rather you see people wanting to make themselves look good and shift responsibility. Major lack of processes in place... there are no P&P’s, no training, nothing seems to be standardized, it’s a scramble to get things done and clients are flat out lied to about what the company is capable of. I had issues with the ethical implications of the way things were presented to external clients. There is zero work-life balance during peak season. I was advised I was expected to be “on call” during the evenings and weekends and there was little care given to the fact that employees have families and personal lives. This is not a life or death industry; it’s print materials. Very high turn over, that is pretty telling.

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    Shutterfly2019-10-17
  1. "Easy but long hours"

    5.0
    Former Employee - Call Center Representative 
    Recommends

    I worked at Shutterfly full-time

    Pros

    money went by fast easy fun co workers great incentives

    Cons

    long hours weird shifts short breaks could be overwhelming new info in short amount of time

    Shutterfly2020-05-17
  2. "You wont get rich but nice place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Production Associate in Fort Mill, SC
    Recommends
    Positive Outlook

    I have been working at Shutterfly for less than a year

    Pros

    Free Juice, soda and coffee. 2 PAID 30 minute breaks

    Cons

    12 hour shifts and you are standing for 11 of them

    Continue reading
    Shutterfly2020-05-19

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