Shutterfly - Pay was decent, but toxic culture | Glassdoor.ie
  1. Helpful (3)

    "Pay was decent, but toxic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Representative 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Shutterfly full-time for more than a year

    Pros

    Was paid pretty well, fun on-site activities, great discounts and freebies on products, direct manager was wonderful

    Cons

    The leadership is not good. It’s a bit of a “good ol boys club” among the senior leadership team, especially on the commercial/business side- not sure how the retail side is run. Cross-functional teams struggle to work together; lots of pushback and lack of ownership which make it very difficult to appease clients. There seems to be strong resistance to working together internally, rather you see people wanting to... make themselves look good and shift responsibility. Major lack of processes in place... there are no P&P’s, no training, nothing seems to be standardized, it’s a scramble to get things done and clients are flat out lied to about what the company is capable of. I had issues with the ethical implications of the way things were presented to external clients. There is zero work-life balance during peak season. I was advised I was expected to be “on call” during the evenings and weekends and there was little care given to the fact that employees have families and personal lives. This is not a life or death industry; it’s print materials. Very high turn over, that is pretty telling.

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    Advice to Management

    Pay attention to the people you lose! Three people leaving a specific department in 6 months should be a red flag.

    Shutterfly2019-10-17
  1. "Great people, great culture, good work, avg pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Analytics Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shutterfly full-time for more than 3 years

    Pros

    - People - Culture - Work - Opportunity to explore different streams of work

    Cons

    - Compensation - Upper management planning

    Shutterfly2019-10-30
  2. "My shutterfly review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shutterfly full-time for less than a year

    Pros

    They really care about customer, and customers are friendly mainly elderly clients

    Cons

    You have have patience a lot the customer are elderly,and hard of hearing might have a hard time using the website. As customer service rep your job is to be very attentive to the customer

    Shutterfly2019-10-29

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