Shopify - Customer success guru | Glassdoor.ie
  1. "Customer success guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Galway
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Nice people, great benefits , good training and really thorough resources for doing the job

    Cons

    Can be lonely working remote didn’t feel like I was friends with my coworkers that said everyone was really nice.

    Advice to Management

    Hard not to feel under pressure from trainer to go up to three chats

    Shopify2019-06-09
  1. Helpful (1)

    "Challenging but Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Expansion Pack in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Great company culture, colleagues in SF are wonderful, regular travel opportunities, interesting problems to work on, growth opportunities, great benefits.

    Cons

    Some internal politics and battles for resources (but I've seen much worse). It can be challenging to be a small US office of a large Canadian company but the HQ offices are getting better at remembering about us.

    Advice to Management

    I have high confidence in the way things are going.

    Shopify2019-06-14
  2. Helpful (3)

    "The culture is great, the job not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Remote, OR
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Most of the people in Guruland are amazing. Perks are okay and working from home is amazing.

    Cons

    The job is ultimately a customer service one in which you have to support everything - Paypal, Google Analytics, Amazon...literally all the integrations available, not just the actual platform. Worse though is the difficulty in switching roles - if you're hired as a guru and want to move to a support position, you can pretty much forget it unless you're up for some serious remote networking. Despite claims to the... contrary, this company is not a meritocracy.

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    Advice to Management

    Make it easier for staff experienced in the platform to switch roles - no one wants to do customer service forever.

    Shopify2019-07-16

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