A challenging but rewarding experience - Customer Service Representative Shell Employee Review

3.0
28 Jun 2017
Recommend
CEO approval
Business outlook

Pros

Working here helps with getting experience super easily, they hire a lot because they're short staffed, and it's a fantastic entry level job for anyone looking to get into customer service

Cons

No breaks, as with any customer service job there is a lot of bad apples in terms of customers, busy days are much busier than you'd imagine

Explore other reviews about Shell

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Shell is a wonderful company to work for. They truly support your continued development and many employees have been here for 20+ years. The work culture is one that provides a feeling of true psychological safety.

Cons

There are lots of meetings.

4.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Early career engineers are given significant ownership and exposure to complex operational challenges. Strong focus on safety, technical development, and collaboration across disciplines. Opportunities to work on high-impact projects, interact with senior leadership, and contribute to decisions affecting major assets and infrastructure.

Cons

Workloads can be demanding, and priorities can shift quickly based on operational needs. Decision-making processes can be slow due to organizational complexity, and geographic mobility may be necessary for certain career opportunities.

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