Trial by Fire - Technical Support Engineer Reputation Employee Review

1.0
1 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Loads of resources to learn

Cons

High-pressure work environment. Unfavorable work environment and ineffective management. Zero employee-centric.

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Reputation Response
2y
We appreciate you taking the time to leave feedback about Reputation and are happy you took advantage of all the resources to learn at Reputation. If you would like to share more about the challenges you listed, we would love to hear from you at peopleops@reputation.com. Thank you again.

Explore other reviews about Reputation

5.0
7 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Great management, lots of resources to ensure success in your role.

Cons

It can be difficult for cross-department collaboration with everyone being in different time zones.

2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

*Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

Cons

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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