Over hyped cold calling call centre - Sales Representative Reassured Employee Review

You got to leave at the end of the day

450 calls minimum on a click style system where you could call from mobile or local area code depending on where the client lived to increase chances of them picking up. 4.5 hours talktime minimum 8 fresh clickbait facebook leads daily expected 80% contact rate 75% quote rate and 50% sale rate Each lead expected to be called 8 times it was 12 but a cap was put on it due to Reassured not following cold calling practices We were told to PPR (Push push retract) push until the customer gets annoyed with you. Hours 9.00-6.30 contracted 42.5 hours per week Salary startef at 25k you could get to 35k by hitting target 3 months in a row but if you miss 3 months you move back down. Told to keep them on the phone as long as possible even if client needs to go. Yes its a telesales role but also reminds you of a cult. You had to be on 2 deals by 2pm or you were in call recording after lunch with thr whole team listening to your call. They like to call it a process but its a script with the fundamental line being "why now"? Essentially guilt tripping people to say why havent you taken out life insurance out when you bought your house or when you had your first child. You get away with not giving advice by saying most people in your situation All you are selling is life insurance for the mortgage or 100k life policy none of it makes sense as they might need FIB might need critical illness or income protection so if you are planning on getting protection then see a qualified advisor as they can give real advice.

Good pay Good support Good benefits

Long days but Fridays off