Pros
Great entry level job to get foot in the door, for this is a place to make a career. Other pros: excellent company culture, amazing benefits, competitive pay, very generous profit sharing, work from home, both personal and professional development is encouraged, and plenty of support to maintain work/life balance. Many different opportunities to move up or to other business areas. The company has anonymous annual surveys to get an idea of how employees are being treated; this feedback is actually used to make changes for the better.
Cons
The role itself has a shelf life of about 1.5 yrs. Beyond that and it may break you psychologically. Only about 10% of Specialists stay in the role past 5 yrs; this job is not for everyone. Best to try and quickly move on to other roles. Supervisors tend to only stay for about 2 yrs. I've had 3 different Sups in 4 yrs who were all amazing, but the transition can be rough. Some of the systems are glitchy and make it harder to do your job (issues with audio or calls dropping). Overall the biggest con is the job itself, not anything specific to the company. It's a call center job not meant to be long-term for most people.