I want to start by saying I have felt this since I started at Post. I had high hopes coming into this position. This is an honest review of my experience at Post University.
Student culture:
-This school prays on low-income individuals who are either unemployed, formerly incarcerated, on disability, or homeless. It is their target demographic. The students we enroll in the fully online degree program are very often computer illiterate or don't own a laptop, but we are encouraged to enroll them anyway.
-We are encouraged to communicate with students throughout the enrolling period, only to fully cut communication with them at the start week because "if students don't know what they should be doing by now then you weren't communicating properly." We leave students high and dry the day they are supposed to start class for "compliance" reasons.
Employee culture:
I have worked remote jobs in the past, but this was by far the worst company I have ever been employed by.
-The pay was the lowest I have been paid in any admissions role. $40,000 a year for an unreasonably high workload.
-You are NOT respected by your higher-ups. In team meetings, you are encouraged to communicate with your leads and told that we should ask questions. But in private chats with leads, you are made to feel guilty or incompetent for asking questions and told you should go find the answer yourself.
-The metric expectation is unreasonable. You typically function on an auto-dialer, but when you're not auto-dialing the "rejected leads" call campaign you are required to make manual calls. You are not allowed to go more than 5 minutes without making a manual dial. If you do, you will be met with an angry message from your team leads who are watching your ready times constantly.
-You get a 30-minute lunch and two 15-minute breaks a day. There were a couple of times that I went over my break by 1 minute, only to be met with berating teams messages from my team lead asking why I was late coming back from break. Yes, you read that right. 1 minute.
-You aren't trained properly. During our training class, the trainers said "Well that's all for today, do independent research" and left to our own devices for the last 2 hours of the day.
-I was hired on false expectations. You are required to work one late day and one weekend day a week. During my interview process, I told them it wouldn't be a good fit because that schedule wouldn't work for me. My recruiter said "Oh no problem! We can make an exception for you." When I was onboarded I was told I was required to work the weekend and late day, and that exceptions were not made for anyone.
Systems:
The systems you work with don't function.
-You are expected to call, text, email, follow up with enrolling students, and be responsive on teams, all while keeping a 60% ready time. They require you to multitask while on the phone on a system that moves incredibly slow or crashes altogether. The amount of times my entire system shut down while I was 45 minutes into a phone call with a student is uncountable.
-I spent the majority of my time waiting for my CRM, phone system, or teams to load. It is impossible to keep high ready times when it takes 10 minutes for your system to load, or it crashes altogether.
-You are sent an old monitor, and a VDI system. The VDI mirrors in a cloud-based tab so they can remotely view your screen indefinitely.
-You spend 90% of your day calling the "rejected lead" call list. Most of these numbers are either not in service, have been dialed more than 25 times, or people who have been asked to be removed from the call list but not marked properly in the system.
-They will use their systems not functioning against you. Since the phones don't work, half the time you don't know if someone is on the other line, or if your system bugged out. Many employees have been fired for improper use of the phone system/CRM, but fail to acknowledge that it is incredibly hard to use a system correctly if it does not work. Then they blame their faulty systems on user error, who are then fired for "compliance" reasons, so the university can cover themselves.
If this review sounds insane, it's because it is. This has been the worst company I have ever worked for BY FAR. They have fired 50% of their advisors since the beginning of December for "compliance" reasons, but this is to cover themselves from legal action.
You are micromanaged, disrespected, berated, and bled dry for every ounce of work you are capable of putting in, only to be fired for things outside of your control. All for $40,000 a year. Do yourself a favor and find an actual sales role that will at least pay you a commission. Because at the end of the day, this is not an advising position. This is a predatory boiler room call center sales role.
