Pros
The only good thing about this job was the people I got to work with - I’ve made friends for life, but unfortunately we only bonded through shared trauma thanks to this job.
Cons
Where do I begin? The unpaid overtime, the hours spent working, sometimes without breaks, the customers, the unrealistic expectations, the toxic and downright rude management - I could go on. If you choose to apply for a job here (which I wouldn’t even recommend to my own worst enemy), don’t fool yourself into thinking you’ll just be answering calls and emails. You’ll be expected to be a metering engineer, a billing expert, complaints handler and a vulnerability specialist, and by the way, you won’t be trained in any of the above. You get treated like a piece of dirt, not just by customers, but by the senior management team. You’ll think they’re lovely at first, but I doubt they’d even spit on you if you were on fire after about a week, once they realise they have a naïve, typically young, fresh of uni, unsuspecting and inexperienced person that they can easily take advantage of. The pay is not worth it AT ALL. I’ve worked it out, and it’s only about £2 or so above minimum wage, and for the 2 years of sleepless nights, panic attacks and crying after phone calls, I can guarantee you anything would be better than working at Octopus Energy for that amount. By the way, other companies will pay you much better for the same job, in fact, doing even less than expected. You’ll be told that you can work flexibly, but what that really means is that you’ll work unpaid overtime, but that’s ok, because you get an AMAZON VOUCHER! Wow! I can really save up for a car or deposit with that! Such a generous thought from billionaire Greg Jackson! Oh wait, it’s because they don’t get taxed on it. Don’t expect any help from an HR department or union, because guess what! They don’t have one. If that’s not a red flag then I don’t know what is. Please - have some respect for yourself and do not even think about applying.