Nice atmosphere - Customer Support Nonacus Employee Review

The Nonacus team are close knit and wonderful to work with. Given the fats paced working environment and the nature of a small business that is rapidly growing, every person works collaboratively and has defined ownership of a specific workload. I enjoy the transparency that comes with such definitive ownership and the exciting nature of developing business. The company has a meaningful sense of mission which makes my role feel purposeful and impactful.

Sometimes the management of workloads is imbalanced, which granted does come with a growing business. Initially when I joined the business, the recognition for employees when situations such as this arose, was limited. However, there have recently been improvements. The company are constantly realigning to ensure the business focus is correct, which is refreshing however does bring about certain challenges as employees need to be rapidly adaptable.

Interesting work with real clinical impact. The team is friendly and supportive, and you get good exposure to sequencing technologies and clinical validation projects. Because the team is small, you can take ownership of projects and contribute ideas.

As the company is growing, some processes and documentation are still developing. Priorities can sometimes change quickly and communication between teams could be clearer.