Do Not work in Retail Retirement & Wealth Solutions - Anonymous employee MetLife Employee Review

1.0
25 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you enjoy being talked down to in a condescending manner, you will enjoy the TownHall meetings where the senior managers gloat and pat themselves on the back while simultaneously pointing out the flaws they see in the employees working for them. If you enjoy being treated like a child, you will enjoy these meetings. If you enjoy a competitive environment, MetLife is for you. Senior Management has the mentality of "us versus them" when dealing with employees, so you will be competing against senior management, not working with them. Senior management will put out vague goals and guidelines and then sit back and say "ok now its up to you to get us there." While the lower level employees are busy doing the work, management finds any excuse possible to not actually be in the office. If you enjoy living vicariously through others, MetLife is for you. Senior Leadership will go on retreats, often on a quarterly basis, to lavish resorts such as the Fontainebleau in Miami. They will then broadcast townhalls from these locations via webcast to the employees chained to their desks back at home office, talking and laughing about the great weather and the great work they see themselves doing. If you enjoy hearing empty promises, MetLife is for you. After senior leaders come back from these lavish offsites, they will host meetings with their subordinates to brag about what they learned and how impactful and energizing their offsite meetings were. They are completely tone deaf and oblivious to how this comes across to their subordinates. The information they learn always consists of "business 101" catch-phrases like "learning to trust others" and "put the customer first." Occasionally they will ask you, rhetorically, what resources you need to do your job and then promise to get those resources. But they never come. For actual pros - the benefits are good, medical, dental, 401k match, etc. are all good. MetLife's name is recognized across the US.

Cons

The company values and promotes based on cronyism and nepotism over merit. The technology is 10 years old. Computers are slow, servers are slow. It's unfortunate because MetLife has so much potential but senior leaders just do not value their employees highly. They prefer to manage from a distance (often an ivory tower located off of Miami Beach).

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5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
16 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits, PTO, remote, some team mates are cool and super helpful. But they don’t want you being too chatty. Process process process. The pay is low for the stress is gives.

Cons

The pet department has really gone downhill ever since they implemented their “AA” system, which is just terrible to work with. You have to meet their metrics which it’s great to have QA and claim evaluations in place however, they will dock points for the most minor things, but you’ll see AA process things incorrectly, the supervisors process incorrectly, the team leads process incorrectly…. But only the adjusters will get points docked and write ups. And now they expect you to find the AA errors and send it to them, then send it back to you to correct…. But if YOU made that mistake, points docked. In the beginning, before AI, it was a really great job to have, I felt proud to come into work like I was making a difference but it turned into such a demoralizing and depressing job. They stopped treating us like humans over the past 12 months. Hearing the email and task alerts is enough to give you PTSD.

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