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      Lufthansa InTouch

      Engaged employer

      Lufthansa InTouch reviews

      Customer Service Senior Team Manager - Team Manager Lufthansa InTouch Employee Review

      4.0
      5 Apr 2016
      Team manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - International and friendly environment - Learn and build up a strong customer service experience with several training and workshops - Fast paced environment which will teach you how to manage your time and how to be resiliant and stress resistant - Quality oriented - Travel perks

      Cons

      - Low Salary - No German classes offered/sponsored. It could be useful and motivational for employees since it could give more chances to career development moving to Berlin, Frankfurt, Cape Town or Istanbul.

      Explore other reviews about Lufthansa InTouch

      1.0
      1 Jun 2026
      Customer service consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Cons

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3.0
      3 Jun 2026
      Customer service consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Good starting background point for an airline industry

      Cons

      Low rate of retention for tenured employees

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