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      IPSY

      Engaged employer

      IPSY reviews

      Empathetic coworkers, unfortunate circumstances - Customer Service Representative (CSR) IPSY Employee Review

      3.0
      10 Sept 2022
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great bennies and friends! Lots of travel and product.

      Cons

      Rapid expansion led to massive department cuts.

      avatar
      IPSY Response
      2y
      Thank you for taking time to provide us with your feedback. We want our employees to know that their priorities are our priorities, and we’re happy to hear that our focus on building a supportive culture with great benefits and people made IPSY a positive experience for you. We value our employees and their contributions across all levels of our organization, and our goal is to ensure that we navigate any transitions with transparency and care. Thank you again for sharing your perspective, and for your contributions while you were part of the team. If you would like to discuss your experience at IPSY further or provide additional feedback, you can reach us at hr@ipsy.com. Thank you and best of luck in your current and future endeavors! Best Regards, The IPSY People Team

      Explore other reviews about IPSY

      5.0
      5 Jul 2025
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work life balance Coworkers are a pleasure to deal with Remote First company

      Cons

      Remote setting is not always best for important meetings

      1
      avatar
      IPSY Response
      10mo
      We love hearing that flexibility, work-life balance, and your teammates are bright spots in your IPSY experience. We hear you on the challenges that come with remote meetings—finding ways to stay meaningfully connected is something we’re always working on. With appreciation, IPSY People Team
      3.0
      25 Mar 2026
      Anonymous contractor
      Recommend
      CEO approval
      Business outlook

      Pros

      - Remote first - Kind coworkers - Fun brand

      Cons

      My entire career has been built on digital transformation/migration projects, but IPSY showed me a new kind of chaos. A very immature project management function coupled with constant rebrands, shifting priorities, and last-minute legal changes made it feel like they were trying to rebuild the car while it's already rolling downhill. Still a spreadsheet place. Product requirements constantly got buried in Slack. (Why are we so afraid of email?) Disjointed processes and minimal communication to contractors. (It's often the norm to treat contractors like secondary citizens, but most places will at least communicate info relevant to your job). Seems like a bad idea to lay off tech team members midway through a delayed transformation project.

      1
      avatar
      IPSY Response
      1mo
      Thank you for sharing your experience. We’re glad to hear that our people and brand made a positive impression. We understand that transformation work can feel complex, especially in a fast-moving environment, and we’re continuously working to improve clarity, communication, and how we support all team members, including our contractor community. We appreciate your perspective and wish you the best in your next chapter. With care, – IPSY People Team
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