Spirit-crushing - Anonymous employee IBM Employee Review

2.0
14 Jan 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

In my region it is a reputable company. If you're a good politician, there are is an enormous variety of roles in many different divisions that you can move to. If you're interested in experiencing different cultures, it is very diverse in some ways and if you like to travel (and are a good poitician) you can avail of opportunities to work in other countries.

Cons

IBM only cares about earnings per share. Don't for a second believe that any of their core values or social responsibility, work-life etc policies will apply to you if you work there! There is a reason that IBM is highest profit IT services company but doesn't appear in any "best company to work for" list. In order to be on top of 80% of your work, you'ill put in 10 to 14 hrs/day in my region. 100% on top of things means an extra 6 to 8 hours on the weekend. To be proactive on more than a few of the totally critical issues, you'll spend 14+ hrs of the weekend working. Thie critical projects/tasks you work on will be totally under-resourced so you can't take leave as if you miss delivery date it will be career limiting. Then you'll be told that you haven't take your leave by year end so you will lose the leave - not get paid out or anyuthing, it just disappears! So you will delay leave in order to deliver for IBM, you'll be exhausted, lose your social life, be stressed to breaking point so that you can be recognised and move up, but instead your efforts will be unrecognised in any meaningful way, and your leave will be taken away when you need it most. ...and it's getting worse because IBM's new belief is that the cheapest resource is best resource, so when an experienced colleague leaves, they are replaced with the cheapest option. Fine to train up new people on your team, but when *every* new person is a totally new to the workplace, their role and IBM, and doesn't stay long as there is no increase... it places a huge support burden on the dwindling experienced team members (who are still doing their own 10 hr/day job!) When you explain this to your manager, he/she will ignore it as most managers are mostly politicians so don't want to take up a cause unpopular with Execs, and the few that do speak up "coincidentally" don't progress in their careers. In addition to educating most of your team, you will have hopeless internal services support as those service hubs are similarly staffed & have a massive rate of attrition. In some cases, their responses are so far off the mark that it is easier to take the time to ask colleagues in your network if they had this issue ands how to solve it (now YOU're taking time from your colleagues that they can't afford). If there was any real focus on retaining resources in the hubs so we had experienced support , everyone could be more productive in their own roles. Maybe when IBM implodes and can no longer maintain the facade of an innovative caring company, the execs will realise that the idea of cheap resources and only caring about the $$$ CAN be taken way too far.

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4.0
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CEO approval
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Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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